Experience

Henderson Partners, LLP - CPA's & Advisors (We're hiring!)

• Canada
• Accounting
• 1 - 100 Employee

• Office and Client Relations Manager

  • Dec 2020 - Present

• Executive Assistant to the Managing Partner

  • Jan 2019 - Dec 2020



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Executive Assistant

  • Feb 2015 - Jan 2019

• Executive Assistant

  • Jan 2014 - Feb 2015

  • Provide project related support and report generation• Act as the first point of contact for callers and visitors to the executive office• Build professional relationships and resolve guest concerns through professional verbal and written communications• Privy to highly confidential matters and information • Identify and assist in planning for the purchasing of supplies, equipment, facilities and services• Attend executive and general meetings as well as preparation and distribution of minutes• Organize day-to-day schedule for the General Manager, including travel arrangements• Process purchase requisitions and credit card reconciliation reports • Member of the social media/marketing and Green Engage committees• Assist all members of the leadership team as required• Coordination staff social events

• Assistant Front Office Manager

  • Sep 2013 - Jan 2014

  • Trained and oversaw day to day operations uniform services and front office team• Main point of contact for emergency situations while on duty – responsible for the coordination of guests and staff during emergency evacuations• Exhibited excellent problem resolution and guest relation skills while handling guest complaints• Performed daily financial reconciliation of guest and group accounts while covering Night Manager shifts



ClubLink

• Canada
• Golf Courses and Country Clubs
• 300 - 400 Employee

• Front Office Manager

  • Oct 2011 - Sep 2013

  • Oversaw day-to-day operations of the front office, switchboard, and housekeeping departments• Provided support the General Manager with administrative duties such as follow up to guest correspondence, scheduling meetings and distribution of minutes• Onsite liaison for Human Resource related items for staff from all departments including but not limited to benefit claim submissions, onboarding and housing coordination• Monitored expenses and revenues against budgets to ensure targets were met or exceeded by rate yielding, and package building• Management of property website, social media, payroll, and guest supply inventories• Applied knowledge of financial statements including labour forecast, budget, and pace reports to daily operations of the front office to maximize GOP• Management of guest feedback portals such as Revinate and Empathica programs



Delta Hotels and Resorts®

• Hospitality
• 500 - 600 Employee

• Assistant Front Office Manager

  • Mar 2010 - Nov 2011

• Guest Experience Supervisor

  • Nov 2009 - Mar 2010

• Duty Manager

  • Apr 2009 - Oct 2009