Experience

Mike O'Callaghan Military Medical Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Orthopedic Spine Clinical Operations Manager

  • Jan 2020 - Present

  Oversee the development of processes for Joint Incentive Fund for Spine Dept, Implement seamless process for VA patients to obtain services at MTF, Exercising supervisory personnel management responsibility via 8 positions in the JIF, Liason for Inpatient and Outpatient coordination for MTF Orthopedics with VA, Design and Develop training gaps, materials and instruction aids, Provide training support to Orthopedic staff Oversee the development of processes for Joint Incentive Fund for Spine Dept, Implement seamless process for VA patients to obtain services at MTF, Exercising supervisory personnel management responsibility via 8 positions in the JIF, Liason for Inpatient and Outpatient coordination for MTF Orthopedics with VA, Design and Develop training gaps, materials and instruction aids, Provide training support to Orthopedic staff



UCLA Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Financial Counselor

  • Sep 2019 - Nov 2022



M

• Huntington Beach, CA

• Medical Records Representative

  • Oct 2016 - Nov 2022

  Processing medical records received from participating HealthNet physicians in compliance with the request, authorization, HIPAA, State, Federal and Company policies and regulations. Perform quality checks on all work to assure accuracy of both medical records and abstracts. Keeping a Medical Record Log up to date to assure everything is accounted for. Processing medical records received from participating HealthNet physicians in compliance with the request, authorization, HIPAA, State, Federal and Company policies and regulations. Perform quality checks on all work to assure accuracy of both medical records and abstracts. Keeping a Medical Record Log up to date to assure everything is accounted for.



Noridian Medicare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Claims Specialist Supervisor

  • Oct 2014 - Mar 2016

  Oversee CS agents whom are assisting providers with all questions and need within the realm of Medicare claims and processing issues. Weekly Training refresher for CS Agents to keep information fresh for agents in to assist with delivering answers to frequently denied claims. Complete quarterly reviews of CS Agents and coaching on how to maintain and perform at company standard. Report to overhead with data representing wide range of healthcare information. Worked with adjudication department on special projects.



HealthNet TPO

• Netherlands
• Non-profit Organizations
• 100 - 200 Employee

• Administrative Assistant

  • Dec 2015 - Feb 2016

  Coordinating and maintaining medical records for 5 star measures in, Creating and modifying various documents using Microsoft Office, Daily attendance logs, IT liaison for CS agents, Responsible for supply orders for CS agents as well as replenishing orders for supplies, Keeping inventory of computers, printers, and headsets. Coordinating and maintaining medical records for 5 star measures in, Creating and modifying various documents using Microsoft Office, Daily attendance logs, IT liaison for CS agents, Responsible for supply orders for CS agents as well as replenishing orders for supplies, Keeping inventory of computers, printers, and headsets.



SpringHill Suites by Marriott

• Hospitality
• 700 & Above Employee

• Night Auditor

  • May 2014 - May 2015

  Balance and audit guest ledgers, house accounts, telephone charges over night for the previous day, as well as starting the new day with current and up to date information. Complete and finalize all drops from previous shifts. Answering and assisting all guest and future guest needs. Recommending local eateries, and tourist locations. Keeping an eye out for identity and credit card fraud among customers. Specializing in top tier account cross branding and selling. Working closely with outside vendors whom supplied the hotel weekly.



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Medallion Airline Reservations Agent

  • Nov 2009 - Dec 2012

  Diamond Medallion Specialist Lead overseeing a group of 15 agents whom assist Top Tier Customers with any and all of their travel needs. Specializing in International Travel set up, and overall policies within the Delta Corporation. Assisting agents to encompass effective techniques of upselling, call handling, time management, and monthly sales goals. Diamond Medallion Specialist Lead overseeing a group of 15 agents whom assist Top Tier Customers with any and all of their travel needs. Specializing in International Travel set up, and overall policies within the Delta Corporation. Assisting agents to encompass effective techniques of upselling, call handling, time management, and monthly sales goals.