Experience

Twentyeight Health

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Success Associate Manager

  • Apr 2023 - Present



Heal

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Patient Success Regional Manager

  • Mar 2022 - Mar 2023

  • Assisted in the implementation, testing, training and deployment of Salesforce to significantly improve tracking and handling of patient requests.• Developed and monitored performance metrics of the region to ensure improved Star rating/care gap closure and other pertinent duties are completed accurately, efficiently and timely. Significant improved STAR rating for engaged patients from 2021 to 2022.• Ensured delivery of high-quality care in primary healthcare setting by collaborating cross-functionally with interdisciplinary treatment team.• Developed business workflows to improve productivity and ensure patient and provider satisfaction.• Ensured complaints and grievances from patients, other service providers and payers are addressed timely and efficiently. Show less

• Patient Success Lead

  • Apr 2021 - Mar 2022

  • Remotely managed a team of 10 with monthly check-ins for quality assurance and performance reviews. • Responsible for overseeing day to day inquires from patient care coordinators and patient support coordinators. • Empowered staff with training and education to improve their confidence, knowledge, & communication skills. • Completed end to end interview process; partnering with HR department to ensure efficient onboarding of new staff

• Patient Support Coordinator

  • Oct 2020 - Apr 2021

  • Efficiently managed specialist and imaging referrals, facilitating seamless patient/provider communications and enhancing the quality of patient care.• Successfully completed prior authorizations for medical diagnostic testing and prescriptions, ensuring timely access to essential healthcare services.• Skillfully prepared charts for well child care visits, meticulously organizing vaccination records to support comprehensive patient care.• Demonstrated proficiency in billing support, including lab billing, and showcased expertise in ICD-10/CPT coding, contributing to accurate and efficient financial processes.• Collaborated with the operations team to streamline patient appointments, optimizing provider routing for enhanced scheduling efficiency.• Exhibited strong communication skills by promptly responding to patient emails and inquiries, maintaining positive patient relationships and ensuring a high level of patient satisfaction. Show less



RICHARD C. BOUGHN, MD PC

• United States
• Medical Practices

• Lead Medical Scribe

  • Jan 2019 - Sep 2020

  • Successfully led the integration of the company onto an Electronic Health Record (EHR) system, streamlining administrative and clinical operations. Conducted comprehensive EHR training for all staff members, ensuring seamless adoption and utilization.• Achieved an impressive 90% completion rate in CARE gap closures for 150 attributed patients, showcasing dedication to providing thorough and comprehensive patient care.• Demonstrated strong organizational skills by assisting with inventory management, including regular counts and efficient ordering of vaccines and essential medical supplies.• Excelled as a medical scribe, maintaining meticulous and accurate medical records within the EHR system. Gained patient medical history, drug information, allergies, and complaints to support efficient healthcare delivery.• Took initiative in completing prior authorizations for medical diagnostic testing, referrals, and prescriptions, ensuring patients received timely and necessary medical interventions.• Skillfully prepared and maintained HIPAA-compliant medical records, upholding the highest standards of patient confidentiality and data security. Show less

• Front Office Coordinator

  • Jun 2018 - Jan 2019



MEDICOR MEDICAL GROUP, INC

• United States
• 1 - 100 Employee

• Office Manager

  • Aug 2013 - Aug 2016

  • Successfully completed CARE gap closures for over 100 attributed patients, ensuring comprehensive and effective healthcare delivery.• Played a pivotal role in training newly hired employees on workflow procedures, both in the front and back office, as well as equipping them with proficiency in utilizing company tools and platforms.• Collaborated closely with the head physician to accurately document patient consultations in the Electronic Health Record (EHR) system, contributing to well-organized and thorough patient records.• Demonstrated a keen attention to detail by effectively managing medical billing processes and reconciling insurance payments in patient accounts. Show less

• Lead Medical Scribe

  • Aug 2012 - Aug 2013

• Office Support Assistant

  • May 2012 - Aug 2012