Experience

Clayton Hotel Liffey Valley

• Ireland
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Apr 2019 - Present



Cabot Financial

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Collections Executive

  • Nov 2018 - Apr 2019



eir Ireland

• Ireland
• Telecommunications
• 700 & Above Employee

• Agent

  • Nov 2016 - Apr 2019

  Designated point of contact on critical issues, arising across the customer service department, which require resolution out of standard SLA. Kept record of customer interactions, processed customer accounts and filed documents. Handled complaints, provided appropriate solutions and alternatives; followed up to ensure resolution. Designated point of contact on critical issues, arising across the customer service department, which require resolution out of standard SLA. Kept record of customer interactions, processed customer accounts and filed documents. Handled complaints, provided appropriate solutions and alternatives; followed up to ensure resolution.