Danielle G.
Course Adviser at Kaplan Professional- Claim this Profile
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English Professional working proficiency
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Tagalog Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Leo Millan, MBA, ME, Doctoral Candidate
Danielle took a great part in my decision to study MBA. From guiding through the program and telling the benefits out of it, to giving advices on actual enrolment process, and also never tired in explaining and providing answers/support in all of my queries. She has very good personality; polite, accommodating and always there to help. She made me prepared for the study prior day 1, which is very huge for me not to get lost in the process.
Angela E.
Danielle is an amazing operator who Ive had the privilege to work with. Loved by all her clients and colleagues at Bartercard for her customer service and integrity. I recommend her for all of her future endeavors.
Jason Loizou
Few people have the opportunity to work with such dedicated and talented people like Danielle Gonzales who is every bit dedicated to the success of the business and the team she is apart of. Danielle has not only shown great individual success but her attention to detail and persistence is refreshing. It is always a pleasure working with such enthusiastic and talented people like Danielle.
Leo Millan, MBA, ME, Doctoral Candidate
Danielle took a great part in my decision to study MBA. From guiding through the program and telling the benefits out of it, to giving advices on actual enrolment process, and also never tired in explaining and providing answers/support in all of my queries. She has very good personality; polite, accommodating and always there to help. She made me prepared for the study prior day 1, which is very huge for me not to get lost in the process.
Angela E.
Danielle is an amazing operator who Ive had the privilege to work with. Loved by all her clients and colleagues at Bartercard for her customer service and integrity. I recommend her for all of her future endeavors.
Jason Loizou
Few people have the opportunity to work with such dedicated and talented people like Danielle Gonzales who is every bit dedicated to the success of the business and the team she is apart of. Danielle has not only shown great individual success but her attention to detail and persistence is refreshing. It is always a pleasure working with such enthusiastic and talented people like Danielle.
Leo Millan, MBA, ME, Doctoral Candidate
Danielle took a great part in my decision to study MBA. From guiding through the program and telling the benefits out of it, to giving advices on actual enrolment process, and also never tired in explaining and providing answers/support in all of my queries. She has very good personality; polite, accommodating and always there to help. She made me prepared for the study prior day 1, which is very huge for me not to get lost in the process.
Angela E.
Danielle is an amazing operator who Ive had the privilege to work with. Loved by all her clients and colleagues at Bartercard for her customer service and integrity. I recommend her for all of her future endeavors.
Jason Loizou
Few people have the opportunity to work with such dedicated and talented people like Danielle Gonzales who is every bit dedicated to the success of the business and the team she is apart of. Danielle has not only shown great individual success but her attention to detail and persistence is refreshing. It is always a pleasure working with such enthusiastic and talented people like Danielle.
Leo Millan, MBA, ME, Doctoral Candidate
Danielle took a great part in my decision to study MBA. From guiding through the program and telling the benefits out of it, to giving advices on actual enrolment process, and also never tired in explaining and providing answers/support in all of my queries. She has very good personality; polite, accommodating and always there to help. She made me prepared for the study prior day 1, which is very huge for me not to get lost in the process.
Angela E.
Danielle is an amazing operator who Ive had the privilege to work with. Loved by all her clients and colleagues at Bartercard for her customer service and integrity. I recommend her for all of her future endeavors.
Jason Loizou
Few people have the opportunity to work with such dedicated and talented people like Danielle Gonzales who is every bit dedicated to the success of the business and the team she is apart of. Danielle has not only shown great individual success but her attention to detail and persistence is refreshing. It is always a pleasure working with such enthusiastic and talented people like Danielle.
Credentials
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Designing a Resume
Lynda.comOct, 2017- Sep, 2024 -
Leading Yourself
Lynda.comOct, 2017- Sep, 2024
Experience
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Kaplan Professional
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Australia
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Higher Education
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1 - 100 Employee
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Course Adviser
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Aug 2022 - Present
As a Sales Adviser (B to C), I am accountable for converting inbound calls, website leads, and outbound marketing campaign activities, for the purposes of enrolling those wishing to study with Kaplan Professional. Key Responsibilities: • Convert leads into new enrolments from the website and inbound calls • Participate in outbound call marketing enrolment drive campaigns • Adopt and personalise a lead workflow and sales process • Be efficient at using the phone as the first point of contact and using email to engage students • Build and promote, long-lasting student relationships • Ensure all information communicated to students is accurate and appropriate Show less
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Wordsmiths AU
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Writing and Editing
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Owner & Resume Writer
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Oct 2019 - Present
Resume & Cover Letter Writing Whether you are just starting out on your first job, or are working your way up in your career, Wordsmiths AU can help you. We provide high impact resumes! Resume & Cover Letter Writing Whether you are just starting out on your first job, or are working your way up in your career, Wordsmiths AU can help you. We provide high impact resumes!
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Australian Institute of Business
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Australia
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Higher Education
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100 - 200 Employee
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Senior Course Advisor
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May 2017 - Aug 2022
As a Senior Course Advisor, I am primarily responsible for achieving sales and enrolment targets for domestic and international portfolios. My role has a secondary responsibility to contribute toward the development of key local, national and international marketing activities in close working association with the Senior Student Recruitment Manager. I also assist in mentoring new and existing staff. Australian Institute of Business (AIB) is the largest online MBA provider in Australia. AIB has over 35 years of excellence in tertiary education, and a global network of more than 16,000 students and alumni in over 90 countries. AIB’s programs are internationally recognised and fully accredited in Australia. The AIB Master of Business Administration degree is delivered online, and is industry focused with practical, flexible learning designed for today’s business world. Show less
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Bartercard Australia
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Australia
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Financial Services
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1 - 100 Employee
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Account Manager
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Aug 2015 - May 2017
• Responsible for service provision of approximately 180 members from various industries including wineries, hospitality, building/construction, automotive, retail, health and beauty • Research, recommend and activate profitable trading options • Developing member trust by continually deepening understanding of the member’s business and finding new ways to expand their business • Being proactive by contacting clients via service calls at least once a month with business solutions and proactive trading opportunities • Actively promote and market clients within the Bartercard network • Be proactive in creating innovative methods and vehicles to enhance client trading • Record daily trading with clients on the contact database • Keep abreast of product knowledge on a local, national and international basis • Market the member’s product and services, exceeding member satisfaction via all Bartercard promotional opportunities including member’s events and mail-outs • Provide high customer service standards by being active, attend and assist with company functions Key Achievements: • Successfully generated first $1M Trade Volume by April 2016 and $2M by September 2016 • Received numerous commendations and positive feedback from Bartercard members • Monthly trade volume averaged $200,000 Show less
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Performance Consultant & Business Relationship Manager
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Mar 2006 - Feb 2011
• Consultant for all aspects in Resume Writing, Training & Development, and Image Consulting • Leveraged experience and skills in corporate and business development • Designed and facilitated training programs for manager and staff development • Prepared and conducted training consistent with the process design • Accountable for the quality of performance of trainee graduates • Wrote comprehensive course reports for client reference • Responsible for all agreed post-work activities including measuring training effectiveness • Attended Train the Trainer (TTT) sessions to develop new skills and training materials • Expanded training knowledge through seminars • Crafted an annual marketing plan with the corporate and contact centre/BPO heads based on forecasts • Developed new clients through effective personal selling and marketing at the identified target market • Workshops facilitated were Customer Service Champion, Effective Business Correspondence, Image Plus, Voice & Language, Financial Foundation, Team Building, Professional Presence, Business Conversation Fluency and Near Hire Trainings • Assisted and supported all staff and contributed positively to teams Show less
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Sitel
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Australia
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Telecommunications
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200 - 300 Employee
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Employee Relations Manager
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Jul 2005 - Mar 2006
• Planned the events training calendar and budget for Fun and Employee Relations programs• Served as Subject Matter Expert (SME) in Code of Conduct Administration & Corrective Action concerns• Conducted Managers’ Workshops i.e. HR Orientation, SITEL Pathways to Excellence and SITEL S.T.A.R.S Performance Excellence Program• Accountable for management, implementation and coordination of multiple activities and schedules
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Service Leader - Technical Support
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Jun 2004 - Jul 2005
• Served as Transition Queue Service Leader to define entry and exit qualifiers for Technicians • First SITEL Team Manager for the Technical Support program trained in SITEL Mumbai, India • Provided information and resolved customer needs according to customer and client service expectations
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Itouchpoint Technologies Llc
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United States
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IT Services and IT Consulting
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Customer Care Supervisor/Team Manager
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Jul 2003 - Jun 2004
• Handled a team of up to15 members with the responsibility of close coaching sessions, overseeing individual performance and setting a developmental program for each • Conducted performance appraisals for CCAs (Customer Care Associates) • Managed delivery of service on the floor and made real-time decisions to optimize resources to meet service issues/demands • Oversaw real-time performance (queues, response times, abandoned sessions, handling time, etc.) • Handled a team of up to15 members with the responsibility of close coaching sessions, overseeing individual performance and setting a developmental program for each • Conducted performance appraisals for CCAs (Customer Care Associates) • Managed delivery of service on the floor and made real-time decisions to optimize resources to meet service issues/demands • Oversaw real-time performance (queues, response times, abandoned sessions, handling time, etc.)
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eTelecare Global Solutions
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United States
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Outsourcing/Offshoring
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300 - 400 Employee
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Customer Service Associate Level 3/Assistant Team Leader
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Mar 2001 - Jul 2003
• Provided direct leadership, guidance, and support to ensure the creation of a positive (productive) work atmosphere and team spirit • Addresses CCA (Customer Care Associate) needs and concerns, performance and motivation issues • Performed supervisory tasks such as taking escalated calls, team status reports, auxiliary deviation, coaching/mentoring, etc • Handled calls for both the Spanish and English split skills • Provided direct leadership, guidance, and support to ensure the creation of a positive (productive) work atmosphere and team spirit • Addresses CCA (Customer Care Associate) needs and concerns, performance and motivation issues • Performed supervisory tasks such as taking escalated calls, team status reports, auxiliary deviation, coaching/mentoring, etc • Handled calls for both the Spanish and English split skills
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Program Manager - Distance Education
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May 1996 - Jun 2001
• Supervised in researching of data for the modules in Business Management • Supervised in researching of data for the modules in Business Management
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Education
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2023 - 2023
Kaplan Professional
Tier 1 Generic Knowledge -
2019 - 2020
Australian Institute of Business
Graduate Certificate in Management -
1996 - 2000
International Academy of Management and Economics
Bachelor of Science - BS, Business Administration and Management, General
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