Experience

Compassionate Care Home Health Services, Inc.

• Hospitals and Health Care
• 1 - 100 Employee

• Caregiver

  • Feb 2023 - Present



Morley

• United States
• Advertising Services
• 700 & Above Employee

• RVM Disposition Coordinator

  • Jan 2022 - Present

  Help arrange the return of vehicles eligible for automotive buybacks between an auto manufacturer and its customers. Audit incoming cases to ensure process requirements are met. Identify, research and resolve problems with documentation

• General Motors Call Quality Assessor

  • Feb 2020 - Jan 2022

  Monitor inbound and outbound calls to access agent’s performance according to the client’s expectations. Evaluate agents’ performance based on KPI’s. Provide coaching to agents based on monthly KPI scores and customer feedback. Routine calibration sessions with the client to discuss current trends.

• Allstate Roadside Services Team Leader

  • Jan 2019 - Feb 2020

  Oversee day to day operations. Lead a team of advisors from 10-17 people at a time. Evaluate advisors performance in retrospect to the call center’s needs. Identify training needs and provide coaching.

• General Motors Roadside Escalations Team Member

  • May 2014 - Jan 2019

  Clarify customer requirements; probe for and confirm understanding of requirements or problem. Established accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction. Linked the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task.

• General Motors Roadside Assistance - Customer Service Representative:

  • Jan 2014 - May 2014

  Managed 40-70 inbound calls in a timely manner. Identified customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Met personal/team qualitative and quantitative targets.



H.I.S. Ministries Maternity Home

• Saginaw,Mi

• Mentor

  • Apr 2012 - Mar 2013

  I currently volunteer at a maternity for women who are expecting children, as a mentor and cleaning services. I currently volunteer at a maternity for women who are expecting children, as a mentor and cleaning services.



SkyWeb

• Information Technology & Services
• 1 - 100 Employee

• Sales Representative

  • Jun 2012 - Jun 2012

  Dish Network Sales Dish Network Sales



Edible Arrangements

• United States
• Retail
• 700 & Above Employee

• Crew Member

  • Feb 2011 - May 2011

  Food Prep Food Prep



Diversified Maintenance

• United States
• Facilities Services
• 500 - 600 Employee

• Maintenance

  • Mar 2009 - Jun 2010

  General janitorial duties General janitorial duties



Bavarian Inn Resturant

• Frankenmuth,Mi

• Dishwasher

  • Nov 2005 - Feb 2006

  Dishwasher Dishwasher



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Jun 2004 - Aug 2004

  Sell Dish Network satellite dishes. Sell Dish Network satellite dishes.



Taco Bell

• United States
• Restaurants
• 700 & Above Employee

• Crew Trainer

  • Nov 2002 - Apr 2004

  Train new employees, calculate customer service sale speed times, food prep, cashier. Train new employees, calculate customer service sale speed times, food prep, cashier.



Wescourt Retirement Home

• Saginaw, Michigan Area

• Kitchen Helper

  • Aug 2001 - Sep 2001

  Serve residents of the reirement home their meals. Serve residents of the reirement home their meals.