Experience

Catalyst Ranch

• United States
• Hospitality
• 1 - 100 Employee

• AM Shift Captain

  • Feb 2017 - Present



Administrative Resource Options

• Manager Trainee of Support Operations

  • May 2016 - Feb 2017

  • Provided administrative office support to various assigned corporate accounts • Supported different team members in various operations to cover illnesses, vacations, and leaves of absence • Greeted visitors in person or on the telephone while, answering or referring inquiries• Folded letters, circulars, or other documents and insert into envelopes for distribution. • Performed high volume printing and copy jobs• Provided quality reproduction of all materials submitted by customer, including binding, hole punching, and stapling and non-technical maintenance of copiers• Picked-up and deliver mail, parcels, copy jobs and faxes to clients • Handled time-sensitive material like confidential, urgent packages

• Lead Hospitality Coordinator

  • Aug 2010 - May 2016

  • Handled incoming calls to the hospitality phone number, while responding promptly to general emails and voicemails. • Coordinated updates for catering calendar on Microsoft Outlook.• Ordered, organized and tracked inventory for all kitchens and hospitality supplies.• Addressed client needs by working one-on-one with clients in need of support. • Created menus, and scheduled food orders to ensure on-time delivery • Performed meal set ups for catering orders.• Researched vendors for catering-related purchases while making cost conscious decisions.• Managed vendor business relationships. • Created documents to track inventory and identify cost savings. Organized tasting events for new caterers and restaurants• Managed the image of the hospitality department by maintaining kitchenette areas and conference rooms while ensuring that inventory was well stocked and up to current.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• CAE-IP Support

  • Oct 2008 - Aug 2009

  • Answered incoming phone calls in Queue for media call center. • Assisted customers with communication services provided, while probing and paraphrasing to help troubleshoot internet and phone connection issues. • Data/Order entry• Placed follow-up calls with customers to resolve any ongoing problems.



Hilton Chicago & Towers

• Pre-Arrival Coordinator of Front Office Operations

  • Sep 2004 - Jul 2008

  • Produced reports daily to confirm arrivals for business dates for all special room types, and requests.• Checked arriving guests, groups and VIPS in and out of hotel liaised with housekeeping managers and supervisors to confirm guests’ special needs and requests. • Ensured that all special requests and room types were assigned prior to guest arrival.• Prepared and tracked inventory for special promotions that were booked prior to guest check in • Handled incoming calls to the front office operations phone number, while responding to general email and voice mails. • Worked with event managers for incoming tours, suites, and special groups to enable early check-in.