Experience

Department of Energy & Environment (DOEE)

• United States
• Government Administration
• 100 - 200 Employee

• Staff Assistant

  • Jun 2016 - Present

  •Provide a variety of administrative and technical support to facilitate the workflow of the Urban Sustainability Administration (USA)•Prepare and maintain travel documents, reports, and other sensitive documents •Assist in performing budget formulation, purchasing supply, and personnel administration functions for the USA team•Scheduling and coordinating staff events with program lead(s)•Assist in a variety of special projects or studies as requested, other duties as assigned •Reconcile USA’s PCard transactions each month, reconcile payments for grant invoice(s). Show less

• Program Support Assistant

  • Jan 2013 - Jun 2016

  •Assist Staff member Supervisors with projects undertaken within the office and Outreach projects for Weatherization/Energy programs •Liaison with major DC utility companies that provide electricity, gas, telephone service, and heating oil vendors along with other District officials to acquire and maintain continuous service and information regarding the Energy/Weatherization Programs•Answers inquire about the Weatherization/Energy programs or refer inquiries to the appropriate staff members. Assist in resolving a variety of conflicts which may arise. •Coordinate the submission of reports and data of established program requirements.•Reconcile monthly reports Show less



Monumental Sports & Entertainment

• United States
• Spectator Sports
• 500 - 600 Employee

• Guest Relations

  • Feb 2013 - Present

  Part-time usher at the Capital One Arena. Part-time usher at the Capital One Arena.



District Department of the Environment

• Support Services Specialist

  • Nov 2011 - Nov 2012

  •Assist Staff member Supervisors with projects undertaken within the office •Obtain information from department agencies and clients of the various programs in the office •Provide assistance in the completion of energy assistance requests for financial assistance and weatherization. •Liaison with major DC utility companies that provide electricity, gas, telephone service, and heating oil vendors along with other District officials to acquire and maintain continuous service and information regarding the Energy Office Programs •Answers inquire about Energy Office programs or refer inquiries to the appropriate staff members. Assist in resolving a variety of conflicts which may arise. •Receive and review file correspondence, records, and reports •Assist in preparing various forms, reports, and documents for the review and signature of program supervisors •Maintain office filling systems for the office •Assist in performing research related to the energy program •Perform other duties as assigned Show less



Bravo Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Sr. Workforce Analyst

  • Feb 2011 - Sep 2011

  •Effectively performs as an expert level forecast management resource in cross-functional-multiple site customer care delivery process planning discussions and reviews to increase efficiency, reduce costs and improve customer and analyst satisfaction levels •Performs Forecaster-Scheduler tasks weekly •Monitor customer contact flows, impacts and analyst work states (ATT, AHT, ACW, Adherence, Other). Offer assistance through Supervisor, TL (Team Lead) and/or directly to analysts to ensure efficient and effective customer contacts and service goals are met •Adjust agent schedules, breaks, lunches, meetings and other time-off phone requests •Track and escalate effectively all Workforce Management issues, impacts and status updates in person, via phone, pager, and /or email based on Escalation Guidelines •Create and publish/deliver accurate reports within designated timeframes •Lead by example – model corporate values; maintain professional appearance, behavior and confidentiality; meet individual productivity, attendance and quality standards; successfully complete required training, participate in staff meetings, comply with Bravo Health policies and procedures •Created and documented report processes and procedures •Coordinate scheduled activities such as meetings, trainings, and events for Representatives Show less



Global Payments Inc.

• United States
• Financial Services
• 700 & Above Employee

• Sr. Workforce Analyst

  • May 2006 - Jul 2011

  •Leadership role in the coordination and facilitation of 24/7, multiple site customer care forecast management processes •Effectively performs as an expert level forecast management resource in cross-functional- multiple site customer care delivery process planning discussions and reviews to increase efficiency, reduce costs and improve customer and analyst satisfaction levels •Performs Forecaster-Scheduler tasks periodically •Monitor customer contact flows, impacts and analyst work states (ATT, AHT, ACW, Adherence, Other). Offer assistance through UM (Unit Managers), Senior Analysts and/or directly to analysts to ensure efficient and effective customer contacts and service goals are met •Adjust agent splits/skills, schedules, breaks, lunches, meetings and other time-off phone requests •Track and escalate effectively all Workforce Management issues, impacts and status updates in person, via phone, pager, and /or email based on Escalation Guidelines •Assist analysts with phone and PC Track-It requests, follow up to ensure completion •Create and publish/deliver accurate reports and scorecards within designated timeframes •Lead by example – model corporate values; maintain professional appearance, behavior and confidentiality; meet individual productivity, attendance and quality standards; successfully complete required training, participate in staff meetings, comply with Global Payments policies and procedures •Review and update intraday reports/center boards with actual vs. forecasted volumes. •Created and documented report processes and procedures •Assist in training of FM (Floor Managers) SWAT Team analysts and Telephone Representatives •Coordinate scheduled activities such as moves, meetings, trainings, and events for Representatives Show less



Verizon Center

• Usher

  • 1996 - Oct 2008

  Part-time employment as an Usher for the patrons attending concerts and sporting events. Part-time employment as an Usher for the patrons attending concerts and sporting events.



Sparks Personnel

• Administrative Assistant

  • Nov 2005 - May 2006

  Point of contact for all Bearing Point Consultants and Non-Bearing Point Consultants Processed new employees and consultants for John Hopkins SAP Project Pre-boarding steps and first day orientation (Badges and Parking Tags) Coordinated lunches for weekly and monthly Project meetings Coordinator for SAP training classes Prepared final documentation for SAP Project for distribution to Bearing Point and John Hopkins T&E Compliance - data entry expenses and Time tracker administrator for HopkinsOne project Point of contact for Corporate Apartments Resident complaints Coordinate employee corporate apartment move-in/out Show less



Account Temps

• Accounting Clerk

  • Oct 2004 - Nov 2005

  Processed outgoing invoices and updated incoming receivables. Initiated credit letters to new customers. Processed, Reported and updated daily deposit slips Work with various departments and submitted estimates for projects/bids on company contracts. Revised bids Prepared project closing material Corresponded with customers Processed outgoing invoices and updated incoming receivables. Initiated credit letters to new customers. Processed, Reported and updated daily deposit slips Work with various departments and submitted estimates for projects/bids on company contracts. Revised bids Prepared project closing material Corresponded with customers



NEA Health Information

• Office Manager/Administrative

  • Nov 2003 - Jul 2004

  Responsible for providing administrative support to the Executive Director in preparing various correspondences Prepared travel arrangements, managed project databases and training schedules. Conducted new employee orientations, provided administrative support to HIN Business and Finance programs. Managed daily operation to include; telephone reception and sorting and distribution of the department's mail, office supply, inventory, office equipment and filing of records Responsible for providing administrative support to the Executive Director in preparing various correspondences Prepared travel arrangements, managed project databases and training schedules. Conducted new employee orientations, provided administrative support to HIN Business and Finance programs. Managed daily operation to include; telephone reception and sorting and distribution of the department's mail, office supply, inventory, office equipment and filing of records



Hotel Helix

• Front Office Manager

  • Oct 2002 - May 2004

  Assisted guest service staff with daily operations. Trained staff members, reviewed billing scenarios, incident reports, and cash handling procedures. Reviewed all hotel billings and resolved discrepancies, worked with accounting to close outstanding balances. Reviewed resumes for pertinent information for hiring and planed arrivals accordingly, reviewed all hotel systems servers and interfaces to ensure proper functioning. Process guest arrivals and departures and scheduled guest service staff weekly Maintained daily log for accounting Show less



espire Communications

• Annapolis Junction, Maryland

• Technical Consultant

  • May 1996 - Oct 2002

  Network design for a telecommunications comoany. Network design for a telecommunications comoany.