Sales Operations Associate

• Jul 2021 - Present

Engagement Specialist | Client Services Administrator

• Dec 2020 - Jun 2021

• Communicated with clients of all levels via phone and email to describe career transition services, match with the appropriate career consultant, and schedule program launch.• Developed internal training guides for technology transition to Microsoft Office 365.• Continuously evaluated outreach messaging and techniques to increase engagement and identify areas for enhancement.• Coordinated logistics of initial meetings between career consultants and clients.• Ensured database was up to date with client program statuses and contact information (Salesforce and Momentum).• Generated weekly Outreach Aging Report for four Keystone Partners locations, tracking $1M - $5M in potential revenue.

Site Administrative Assistant

• Jul 2020 - Dec 2020

• Supported the President of the Chicago office in Team Development projects in the Leadership Development division through project management, scheduling, compiling reports and client communications,• Assisted Sales Partner in day-to-day operations such as scheduling, client communications, formatting sales materials, managing 654 accounts, and contacts in Salesforce and administering the Chicagoland HR Leaders LinkedIn Group.• Supported Sales Team efforts by creating Statements of Work (SOWs) for Career Transition customers, and formatting PowerPoint presentations for customers and potential customers.• Administered assessments to clients – including Leadership Effectiveness Analysis, Personal Directions, and Myer-Briggs Type Indicator assessments – and pulled reports for consultants.• Coordinated virtual webinars and networking events for the Chicago based clients including the scheduling of facilitators, program set up, and engagement tracking of two webinars and three networking events.• Managed the downtown Chicago office space.• Assisted in executing the company’s first virtual job fair. Set up technology platform, compiled data for potential employers, created communications for potential employers and clients, and sent out surveys after event.• Created Standard Operating Procedure (SOP) documents for the administrative team, including how to use Constant Contact, networking event set up and execution, supporting virtual affinity groups (TMEC) and ZOOM meeting setup.

Office Manager

• Sep 2017 - Jul 2020

• Maintained smooth operations within the company including timely and accurate estimate generation, clear and complete communication with clients and employees, job booking optimization to maximize capacity, and addressing client complaints or issues in a timely fashion.• Oversaw critical office functions – including the schedules of up to 70 employees and 12 vehicles, coordination of monthly meetings, and execution of daily and weekly office tasks.• Directed the enforcement of employee disciplinary procedures, oversaw hiring, tracked training of new employees, and evaluated eligibility for promotions within the company.• Updated and developed new processes for training and in-person services to comply with guidelines and safety protocols during COVID-19 pandemic.• Continued evaluation of policies and procedures to identify areas for improved efficiency, customer service, and communication both inside and outside the organization.• Maintained knowledge of moving regulations at the state and federal level to ensure compliance.• Managed technological needs of the company, including testing, researching, training, and troubleshooting applications for employees in the field and software systems for office team.

Customer Service Representative

• Mar 2017 - Sep 2017

Graduate Assistant

• Jan 2015 - Jun 2016

• Selected as one of six graduate students out of 314 at DePaul School of Public Service to collaborate with faculty on research projects and publications.• Developed surveys and collected/analyzed data for a study on the 53 City of Chicago Special Service Areas (SSA).• Researched communication patterns between private donors and religious non-profit organizations through literature review.• Compiled materials for the Academic Program Review, an external accreditation review process.

Career Event Planning Intern

• Aug 2014 - Feb 2015

• Planned 2 job fairs and 5 networking events for over 10,000 undergraduates and alumni within the College of Business, College of Education and College of Liberal Arts and Social Sciences• Managed confirmation process for all internal and external parties, including the facilities manager, event speakers, students, alumni and Career Center staff• Created day of event materials; planned for and secured all basic event needs• Analyzed and created speaker and job seeker evaluations to determine success of event

Graduate Intern

• Jul 2015 - Sep 2015

• Researched and monitored bills passed through the Illinois General Assembly regarding licensing • Attended organization events and meetings to network with potential donors • Found information about shootings in Illinois within the past few years for presentations and organization materials • Researched and monitored bills passed through the Illinois General Assembly regarding licensing • Attended organization events and meetings to network with potential donors • Found information about shootings in Illinois within the past few years for presentations and organization materials

Leadership Consultant

• Jul 2012 - Apr 2014

• Traveled more than 22,500 miles, meeting with university administrators, organization representatives and undergraduate members overseeing operations at 25 college campuses • Established and trained a new chapter of 62 members at St. John’s University in Queens, New York • Delivered over 34 presentations to over 1,828 undergraduates on topics including personal development, leadership, conflict resolution and communication • Assisted in creating a colony development program that created a structured timeline for new chapters to ensure the future expansion of the organization • Partnered with key university officials including the Dean of Students and Director of Campus Life to assess collegiate chapter operations and programs

Assistant Scheduling Coordinator

• Jan 2010 - May 2012

• Answered telephone calls and performed basic office duties • Scheduled rooms for student organizations to use with the EMS Scheduling software for 18 different rooms/areas • Communicated with over 50 different student organizations on a regular basis • Ran errands when needed such as: taking bills to Cashier’s Office and delivery packages or messages to other offices in the student center • Answered telephone calls and performed basic office duties • Scheduled rooms for student organizations to use with the EMS Scheduling software for 18 different rooms/areas • Communicated with over 50 different student organizations on a regular basis • Ran errands when needed such as: taking bills to Cashier’s Office and delivery packages or messages to other offices in the student center