Experience

ALLSOURCEPPS, INC.

• United States
• Human Resources Services
• 1 - 100 Employee

• Aviation Specialist

  • Jan 2020 - Present

  Maintain, develop and control Flight Operations and FAA mandated aviation libraries. Maintain the document acquisition and revision process. Ensure the integrity (currency and completeness) of library documents. Responsible for the currency and issuance of pilot, flight attendant, Technical Operations, and flight deck manuals for aircraft, pilot training room/device and simulators. Provide customer service to Delta Pilots, flight attendants, and other manuals and training materials needs. Coordinate with the supervisor on revision, issuance , and maintenance of reference publications/manuals in a timely manner. Work directly with personnel at all levels of Flight Operations. Acquire reference documents from multiple sources and perform extensive manual revision filing. Show less



DGS

• United States
• Airlines and Aviation
• 700 & Above Employee

• Aviation Reference Librarian

  • Jul 2015 - Dec 2019

  Maintain, develop and control Flight Operations and FAA mandated aviation libraries. Maintain the document acquisition and revision process. Ensure the integrity (currency and completeness) of library documents. Responsible for the currency and issuance of pilot, flight attendant, Technical Operations, and flight deck manuals for aircraft, pilot training room/device and simulators. Provide customer service to Delta Pilots, flight attendants, and other manuals and training materials needs. Coordinate with the supervisor on revision, issuance , and maintenance of reference publications/manuals in a timely manner. Work directly with personnel at all levels of Flight Operations. Acquire reference documents from multiple sources and perform extensive manual revision filing. Show less



NovaCare Rehabilitation

• Hospitals and Health Care
• 700 & Above Employee

• Patient Service Specialist

  • Apr 2015 - Dec 2015

  Greeting patients, Patient registration & scheduling, Insurance verification, Co-pay collections, Obtaining referrals and authorizations, Responding to requests for information, Assisting therapist as needed for general clinic maintenance and upkeep, Answering telephones and additional administrative functions. Greeting patients, Patient registration & scheduling, Insurance verification, Co-pay collections, Obtaining referrals and authorizations, Responding to requests for information, Assisting therapist as needed for general clinic maintenance and upkeep, Answering telephones and additional administrative functions.



GrandPad

• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Customer On boarding & Fulfillment Coordinator

  • Dec 2014 - Apr 2015

  Processed Orders Answered 800 Line Data Entry Processed Orders Answered 800 Line Data Entry



Delta Air Lines

• Eagan, MN

• Clerical

  • May 2007 - Dec 2014

  PDF Document Management for Electronic Processing of Manuals • Coordinate Paper Manuals & CD Publications Printing and Distribution • General Office Support • Book Training Hotels for Pilots coming to Training Center • Book Pilot on Flight Coming and going home from Training Center • Answering Incoming Multi-Phone Line • Update Simulators with revisions • Customer Service for Instructors/Students and Internal Clients PDF Document Management for Electronic Processing of Manuals • Coordinate Paper Manuals & CD Publications Printing and Distribution • General Office Support • Book Training Hotels for Pilots coming to Training Center • Book Pilot on Flight Coming and going home from Training Center • Answering Incoming Multi-Phone Line • Update Simulators with revisions • Customer Service for Instructors/Students and Internal Clients



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative/Reference Librarian

  • May 2007 - Dec 2014

  Providing lobby support for employees and customers/guests by controlling building access and the badging system used for temporary and permanent ID’s. Maintaining and updating the daily event tracking system including date, time, and location. Collecting, auditing, adjusting staff time sheets and submitting to the payroll department. Coordinating the printing and distributing of company manuals for the entire organization. Maintaining the distribution databases in Access and Excel for internal and external customers. Making travel arrangements for support staff and instructors. General office duties including answering multi-line phone system, record keeping, filing, faxing, and reconciling department invoices. Ordering materials as required. Sorting and delivering mail and supplies to appropriate department and/or people. Show less



Stephen Donnelly Company, Inc

• Office Assistant

  • Jan 2006 - Dec 2006

  Responsible for answering and transferring all incoming calls to the company. Maintained the company accounts receivable and accounts payable ledgers. Prepared jobs files for the supervisors. Processed bi-weekly employee payroll. Responsible for answering and transferring all incoming calls to the company. Maintained the company accounts receivable and accounts payable ledgers. Prepared jobs files for the supervisors. Processed bi-weekly employee payroll.



Northwest Airlines, Inc

• Administrative Associate

  • Oct 1997 - Jan 2006

  Managed documents for electronic processing and submittal to print vendor. Coordinated manual publications printing and distribution. Controlled the department time clock management system for employee pay. Updated and ordered forms required for processing events, inventory, and customer requests. General office support tasks as required. Managed documents for electronic processing and submittal to print vendor. Coordinated manual publications printing and distribution. Controlled the department time clock management system for employee pay. Updated and ordered forms required for processing events, inventory, and customer requests. General office support tasks as required.