Experience

MM Hayes

• United States
• Software Development
• 1 - 100 Employee

• IT Quality Analyst

  • Jan 2021 - Present

  - Work with web applications and point of sale (POS) applications to run manual and basic automatic testing scripts. - Write and execute detailed test plans, test cases, and test scripts for troubleshooting and testing systems. This ensures that the systems are working correctly before being launched to customers. - Perform functional, application, backwards compatibility, and regression tests on multiple software versions and troubleshoot related issues to determine failure point in system. This helps resolve issues in client software/applications and resolve any future issues. - Write clear, concise, and detailed defects / reports on issues to development. This allows the development team to address an issue in a timely manner and resolve any matters in the system. - Identify project risks and make recommendations to minimize risk and escalate project issues to appropriate leadership when necessary. This allows management to review any potential risks and address it within our timeframe. - Work within an Agile type of environment to address the key aspects within a timely manner. Working within an Agile time frame and sprint calibration to have the software/applications updated within a timely manner. Show less



Howell Marketing Services

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• IT Business Analyst

  • Sep 2017 - Jan 2021

  -Perform Tier 1 and Tier 2 support to ensure that all programs (ERP system, shipping systems, third party software, and internally developed applications) run effectively and efficiently, thereby maintaining a high level of productivity throughout the company. -As project Manager respond to client requests ranging from determining client requirements through to implementation of the project, thereby increasing revenue. -Perform detailed business analysis and capture needed requirements for application development, application modifications, third party software purchases, hardware needs, resulting in the warehouse shipping products correctly and on schedule. -Develop and establish requirements documentation outlining the business needs and solution design. As a result, the company has standard operating procedures and best practice documentation. -Develop and write application test plans and assist in the Software Change Control process for system issue fixes and the deployment of new functionality/modifications. This ensures that the program will run effectively prior to implementation. -Develop and write application work instructions as new software development is completed, new functionality released, or new applications are purchased to support in internal and external projects. As a result, the client has detailed instructions and manuals regarding the operations of the systems. Show less



Excellus BCBS

• United States
• Insurance
• 700 & Above Employee

• IT Project Coordinator

  • Apr 2017 - Sep 2017

  - Assist Project Managers with keeping project schedules, scope and within budget. This allowed the Project Manager to manage their tasks more specifically, allowing projects to be successfully carried out. - Monitors and evaluates quality of performance and product from all work within scope of responsibility, resulted in best practices for executing all projects. - Assists in the project Change Management (CMR) process by helping to create and manage documents as needed. Allowing Project Managers to get the needed information before reporting to managers on any changes in scope, budget, or schedule. - Provides oversight for project meetings, activities and team communications as assigned, providing the ability to tracking all information shared between team members and having an organized and well stated meeting. Show less



CBORD

• United States
• Software Development
• 300 - 400 Employee

• Project Manager

  • Jun 2016 - Nov 2016

  - Supervised project execution, which involved scheduling, features and functionality, in order to deliver high quality solutions within budget that met customer expectations. - Developed and documented internal PMO procedures and processes, including templates for reporting project status with regard to resources, funding, scheduling, stakeholder management and solutions. This resulted in best practices for executing all projects. - Periodically compared actual to budgeted performance, Analyzed variances, evaluated possible alternatives and took appropriate actions, resulting in meeting deadlines within budget. Show less



Corning Incorporated

• United States
• Glass, Ceramics and Concrete Manufacturing
• 700 & Above Employee

• IT Business Analyst

  • May 2015 - Jun 2016

  - Engage internal business customers and various IT service delivery departments to elicit and manage business requirements and deliver solutions that meet business needs.- Develop and maintain documentation within both Waterfall and Agile delivery models. - Works with the functional areas to achieve business and project objectives. - Participates in solution selection efforts through execution of market research, and RFI/RFP/RFQ and KT evaluation methodologies. - Analyzes, identifies and/or recommend opportunities for processing and workflow efficiency and consistency. - Supports development of processes and procedures to achieve business objectives. - Ensures high quality systems, processes and services - Participates in test planning of new systems or system enhancements and coordinates/participates in the implementation process. May recommend project acceptance, modification or rejection based on test results. Show less

• IT Project Manager

  • Feb 2015 - Jul 2015

  Project Management Managed Print Services Program Implementation - Leads cross-functional teams to deliver technology for new products or new processes that meet customer requirements and the needs of the business. - Manages the project through the defined innovation cycle. - Collaborates with receiving organization for successful transfer of new products or processes.



Sigmund Software, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Date Configurator

  • May 2013 - Jan 2015

  At Sigmund Software I entered Assessments, Forms, Progress Notes, Bed Charts into the front end Sigmund Software Systems and used bidirectional coding in their SQL server to integrate the information. At Sigmund Software I entered Assessments, Forms, Progress Notes, Bed Charts into the front end Sigmund Software Systems and used bidirectional coding in their SQL server to integrate the information.



Corning Incorporated

• United States
• Glass, Ceramics and Concrete Manufacturing
• 700 & Above Employee

• Intern in Software License/Assets Management

  • Jun 2014 - Aug 2014

  At Corning Incorporated I developed a SharePoint site that aggregated information from multiple business areas within the company. I also developed an IT Service Delivery software appropriated list with a view for easy access. At Corning Incorporated I developed a SharePoint site that aggregated information from multiple business areas within the company. I also developed an IT Service Delivery software appropriated list with a view for easy access.



Northwell Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Perioperative Secretary

  • Mar 2010 - Jan 2013

  I scheduled Pre-op and Post-op appointments and organized patient information before surgery. Developed a system to calculate nurses' average time with patients. And Created a virtual tour in Adobe Flash for directing and explaining the process of pre-surgical testing to patients entering the North Shore LIJ System. I scheduled Pre-op and Post-op appointments and organized patient information before surgery. Developed a system to calculate nurses' average time with patients. And Created a virtual tour in Adobe Flash for directing and explaining the process of pre-surgical testing to patients entering the North Shore LIJ System.



Northern Obsetrics and Gynecology P.C. ($10 Million provider of Healthcare Services)

• Hyde Park, NY

• Front Desk Administrative Officer

  • May 2009 - Mar 2010

  Scheduled appointments and organized patient information for each day. Also was a receptionist at the front desk. Scheduled appointments and organized patient information for each day. Also was a receptionist at the front desk.