Experience

Transact Commercial Interiors

• United States
• Furniture
• 1 - 100 Employee

• Operations Manager

  • May 2018 - Present

  Commercial Office Furniture - Teknion Commercial Office Furniture - Teknion



Office Environments

• United States
• Office Furniture and Fixtures Manufacturing
• 1 - 100 Employee

• Support Services Manager

  • Mar 2014 - May 2018

  Commercial Furniture - Steelcase -Support Services Manager leading a 13 person team of Administrators and a 9 person team of Project Managers to exceed companies goals, profitability and vision on a daily basis to be the business hub of the OE Teams for multiple large and small scale commercial office furnishings clients . My role includes supporting my own team of AE's and projects. Responsible for coaching, developing and training my teams daily. Admin Support Responsibilities -Coordinate and manage client daily orders and projects beginning with proposals/quotes through the project installation and invoicing. -Consistently communicate ongoing order status, progress and issues with team and client. Act as a resource to the team, gathering information, solving problems, and communicating with the Project Team, Vendors, Service Provider and other internal and external partners. -Accurately create quotes and orders for clients for standard and non-standard client requests. -Coordinate, manage and gather lead times from vendors for client orders. Collaborate with AE so they can communicate expectations with the client. -Review vendor acknowledgments for order information accuracy. Identify and resolve discrepancies to ensure accurate and timely receipt of client product. -Monitor and expedite just-in-time shipping dates to meet client requirements. Interface with vendors and shippers to resolve problems. -Consistently communicate ongoing order status, progress and issues with Team and client. Prepare and update customer order status reports based on client request or requirements. -Submit client invoices. Investigate to resolve vendor and client invoice discrepancies in order to ensure the receipt of timely customer payments. - Maintain Installation teams schedule per project requirements weekly to meet customer deadlines. Show less



PetCareRx

• United States
• Retail
• 1 - 100 Employee

• Trainer & Quality Assurance Manager (Previously -CallCtr Supervisor)

  • Sep 2011 - Aug 2013

  Opened new call center in Americus GA in conjunction with home office located in NYC. Assisted in the hiring and training a staff of 120+. Daily responsibilities include: weekly staff schedule, Supervisor level customer call resolution, training on all Ordering/Tracking Operating systems and website customer interface with focus on Products and one time call resolution, daily liaison with New York Marketing and Shipping teams for process resolution and improvements. Continual Training to improve Average Order Values from $69.00 to $75.00 year one and $75.00 to $81.00 in year two. QA Manager to monitor, document and review calls for customer satisfaction in conjunction with agents meeting or exceeding our core function guidelines. Assist with Lead Agent Teams on continued education of process and products for agents not meeting the standard set forth. Back up on Inbound calls from ordering process and call resolution for new and existing customers. Show less



Office Interiors Atlanta/Greenville

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Director of Operations

  • Apr 1996 - Apr 2011

  Commercial Furniture - Teknion- Managed the schedule and workload for Furniture Design, Project Management, Customer Service, Relocation and Installation Services to ensure efficient operation, profitability and exceptional customer relationships. Responsible for the coordination and completion of projects to ensure they are accomplished within prescribed time frames and cost parameters. Managed staff of 6 salesperson’s productivity by managing all aspects of an account both internally and face to face with the customer. Daily tasks included: Specification of furniture/products, ordering, tracking, working directly with vendors and building management. Creation and maintaining of project schedule with construction and project vendors. Created and implemented the Furniture and Relocation Management principal of the Turnkey Process and training manual for main selling feature “Facilitrac”. 98% Successful Project rating and completion for all projects using the Turnkey Process “Facilitrac”. Show less



Carithers Wallace Courtenay

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Sales Assistant

  • Jul 1988 - Apr 1996

  Commercial Furniture - Herman Miller - Supported 5 or more Sales staff in the functions of specifications, proposals, order entry, acknowledgement and vendor invoicing approval, tracking, scheduling delivery and installation and sign off from clients to invoicing of orders and projects. Commercial Furniture - Herman Miller - Supported 5 or more Sales staff in the functions of specifications, proposals, order entry, acknowledgement and vendor invoicing approval, tracking, scheduling delivery and installation and sign off from clients to invoicing of orders and projects.