Patient Access Specialist I

• Aug 2022 - Present

PT REG

• Apr 2009 - Sep 2023

Patient Registrar

• Apr 2009 - Sep 2023

Provided excellent customer service skills and telephone etiquette, rotated to multiple clinics throughout Bayview Medical Center, registered patients-check in and discharge, collected demographic information from patients, updated any information that was incorrect into the health system, copayment collections including back hospital balances, prepped schedules for daily clinics, checked bills for accuracy and completion, appointment reminders, insurance verification, and referrals- authorizations and approvals. Meditech and Epic systems experience. Promoted to lead front desk staff in 2015. New employee training and input on overall new hires. Show less

Medical Assistant/Secretary

• Oct 2006 - Apr 2009

Prepare patient rooms for physical exams, explain treatment procedures, vital signs, urinalysis, positioning and draping, blood pressure, answering phones, verifying insurances, referrals, copayments, billing and coding, filing, pregnancy test, glucose test, strep test, EKG, CPR, and asepsis. Prepare patient rooms for physical exams, explain treatment procedures, vital signs, urinalysis, positioning and draping, blood pressure, answering phones, verifying insurances, referrals, copayments, billing and coding, filing, pregnancy test, glucose test, strep test, EKG, CPR, and asepsis.

Externship

• Sep 2006 - Oct 2006

Filing, answering phones, verifying insurances, vitals, drawing blood, writing work slips, scheduling patients, urinalysis, refills on medication, EKG’s and assisting the doctor with minor surgeries and pap smears. Filing, answering phones, verifying insurances, vitals, drawing blood, writing work slips, scheduling patients, urinalysis, refills on medication, EKG’s and assisting the doctor with minor surgeries and pap smears.

Certified Pharmacy Technician

• Feb 2001 - Jan 2006

Provided excellent customer service and support. Promoted to Head Pharmacy Technician in 2002. Trained new technicians on company policies and HIPPA regulations. Complied with HIPPA regulations and completes patient registration. Communicated with doctors and answered phones, assisted customers with medication instructions and OTC drugs, processed outdates and overstock returns, ordered and stocked drugs, handled cash and processed payments. Show less

Toll Administrator

• Dec 1999 - Feb 2001

Had to train new employees, handled cash, provided customer service and support. Had to train new employees, handled cash, provided customer service and support.