Experience

VIVID

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Financial Assistant

  • Aug 2020 - Present



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Customer Consultant at Halifax Bank

  • Jun 2008 - Present

  Roles & Responsibilities • Help & Advice; first point of contact as customers enter the branch dealing with all manner of enquiries. • Processing customer transactions including cash, cheques and bill payments to a high standard. . Set up, delete and amend standing orders and payment requests. • Team Management; taking control of the choreography at work to help staff perform efficiently • Leading morning huddles, assisting with colleague's motivation • ATM and float management . Reconciling reports and debiting/crediting our codes alongside actioning requests on our taskmanagement system. • Making inbound and outbound calls to customers and external companies • Receptionist and cashiering role including dealing with customer complaints effectively • Working to a set of targets with strict deadlines • Coaching other members of staff and assisting them in times of need • Union rep; attending meetings and feeding back relevant information to team members • Involved in charity fundraisers through work. Successfully becoming a Senior A Colleague which is equivalent to a supervisor/counter manager. Running the counter team in the absence of the branch manager. Deliver a high level of customer experience. Proactively manage my time to be in the right place at the right time. Quick learner. Answer calls and take messages. Check and action emails in branch mailbox. Maintaining Staff Records. Distribute paperwork to relevant departments. Work in close relation with management with paperwork and filing. Complete monthly reports and process controls. Complete reviews on current performance and performance manage staff. I am expected to complete customer transactions to a high standard.



Warren James

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2003 - Oct 2008

  . Distribute paperwork to relevant departments. . Work in close relation with management with paperwork and filing. . Complete monthly reports and process controls. . Complete reviews on current performance and performance manage staff. I am expected to complete customer transactions to a high standard. I display excellent customerservice skills with all my customers and have some regular customers who I have a brilliantrelationship with and who come to be served specifically by me. I feel I am a popular member of theteam with colleagues who are also my friends. I manage to keep up to date on training that is setand have a methodical and efficient way of working that keeps me on track and performing to a highstandard in the workplace. I am always seeking ways to improve my performance and thrive on newchallenges that are set for me. Most recently I have taken on the Senior A customer advisor role andperform this successfully within my current branch.Customer AdvisorWarren James JewellersJune 2003 to October 2008Roles & Responsibilities: • Customer service assisting customers with their purchases • Processing customer transactions including deposits for items • Team Management; organizing the staff Rota and delegating daily tasks to colleagues • Key holder; opening and closing of the branch • Stock Inventory's and general Jewellery upkeep including repairing broken items, returns &exchanges • Ordering of stock and replenishment; managing deliveries • Banking of cash • Dealing with customer complaints.



Littlewoods

• Portsmouth, England, United Kingdom

• Customer Service Representative

  • Jun 2001 - Jun 2003

  Roles & Responsibilities • Customer Service; Serving customers at the counter as well as shop floor • Assisting on the shop floor • Replenishment of stock • Managing deliveries Roles & Responsibilities • Customer Service; Serving customers at the counter as well as shop floor • Assisting on the shop floor • Replenishment of stock • Managing deliveries