Experience

United Debt Settlement LLC

• United States
• Financial Services
• 1 - 100 Employee

• Certified Debt Specialist

  • Feb 2023 - Present

  • Review clients’ financial situation. • Build rapport and perform proper fact finding to gather necessary information. • Review clients’ credit accounts and educate them on a variety of financial solutions available to resolve their debt. • Present and sell the client the best option to obtain their goal. • Use consultative or needs-based selling to close deals. • Properly handle and record lots of outbound/inbound calls. • Send emails and texts to follow up with lead pipeline. • Effectively manage accounts and opportunities in pipeline • Measure, maintain and report data through salesforce.com Show less



Nyden Trucking LLC.

• New York, United States

• Business Development Manager

  • Jan 2022 - Apr 2023

  • Generated new leads by conducting extensive research on businesses with high shipment volume across the U.S. and Canada. • Cultivated strong relationships with senior executives of target accounts to understand their specific business needs and opportunities for collaboration. • Played a key role in budgeting and provided valuable data analysis and financial insights to inform strategic decision-making processes. • Generated new leads by conducting extensive research on businesses with high shipment volume across the U.S. and Canada. • Cultivated strong relationships with senior executives of target accounts to understand their specific business needs and opportunities for collaboration. • Played a key role in budgeting and provided valuable data analysis and financial insights to inform strategic decision-making processes.



Enterprise Car Sales

• United States
• Automotive
• 700 & Above Employee

• Customer Experience Manager

  • 2019 - 2022

  • Recruited, trained, and developed a sales team of sixteen people and executed effective onboarding and engagement plans.• Managed pre-sale and post-sale follow up with customers and proactively developed and implemented process improvements to ensure high quality customer service.• Managed all aspects of customer experience and exceeded the company’s targeted close percentage (>10% per consultant) and referral business monthly.• Led and assisted the Area Car Sales Manager with running daily, weekly, and monthly sales meetings and dealership staffing schedules.• Performed financial operations, including accounts payable and receivable transactions, weekly bank deposits and reconciliations.• Managed the company’s bad debt and profit margin.• Ensured that the dealership adhered to all Government Laws and Regulations.• Executed performance management plans to hold the sales team accountable to activities and overall sales.• Monthly track record of leading my team to achieving 90+ vehicle sales, $300,000+ back-end product sales and over $150,000 profit.• Maintained a monthly service quality index of 95%. Show less

• Sales Consultant

  • Apr 2017 - Apr 2019

  • Exceeded sales goals by executing the complete sales cycle process from presentation, financing, and post sales service; leading to 18+ vehicle units and over $30,000 of after-market products sold every month.• Managed communications via social media and CRM tools, including Salesforce and to utilize a healthy sales funnel by maintaining client relationships, generating new leads, making 1300 calls, sending 800 emails and booking appointments for 80+ clients a month.• Built consistent rapport and long-term relationships through B2B with more than 50+ Enterprise rental branches, insurance agents, body shops, banks and credit unions that send in 30 new business referrals weekly.• Resolved escalated customer issues by coordinating a complex decision-making process to overcome objections and provide timely custom solutions, leading to a 97% satisfaction score monthly. Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • Feb 2016 - Apr 2017

  • Ranked in top 5% out of 75 Management Trainee's in product sales in every month from February 2016 to September 2016, leading to a 25% increase in store growth. • Partnered with 25 insurance agents and body shops to drive business sales and strengthen new client acquisition efforts; resulted in 50+ new client referrals 2016 - 2017. • Drove branch performance by training four (4) interns and two (2) incoming management trainees, developing new business strategies, and revising client engagement strategies that resulted in driving customer satisfaction from 78% to 93%. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Teller

  • Dec 2015 - Feb 2016

  • Managed basic transactions including deposits, loan, and credit card payments, verifying cash and cashing cheques. • Provided customer service through product knowledge, issue resolution and cross selling services and products including credit cards and loan offers. • Followed customer service standards, complying with banking policies to ensure a 98% customer satisfaction rate. • Managed basic transactions including deposits, loan, and credit card payments, verifying cash and cashing cheques. • Provided customer service through product knowledge, issue resolution and cross selling services and products including credit cards and loan offers. • Followed customer service standards, complying with banking policies to ensure a 98% customer satisfaction rate.



Primerica

• United States
• Financial Services
• 700 & Above Employee

• Insurance Agent

  • Nov 2015 - Feb 2016



TutorABC

• New York

• English Tutor

  • Jun 2015 - Feb 2016

  Key Responsibilities: • Provide private instruction, in a virtual classroom, to individuals or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests. • Communicate students' progress to students or teachers in written progress reports. Key Responsibilities: • Provide private instruction, in a virtual classroom, to individuals or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests. • Communicate students' progress to students or teachers in written progress reports.



Complex Creation & Services Inc.

• New York

• Supervisor

  • Oct 2014 - Jan 2016

  CCS is a property preservation company that maintains pre-foreclosure properties on behalf of banks and mortgage companies. Key Responsibilities - • Perform paperwork required for all monetary transactions. • Perform payroll functions, such as maintaining timekeeping information, processing and submitting payroll. • Prepare detailed bids for repairs, renovations, and maintenance of residential properties. • Maintain contact with mortgage contracting agencies to ensure protection and compliance with codes and regulations. Show less



Ceroni's Clothing & Accessories Ltd.

• Jamaica

• Store Manager

  • May 2010 - Jun 2014

  Key Responsibilities: • Direct and coordinate activities involving sales of products. • Prepare accounting and financial records for review by company's accountant. • Compute sales prices, total purchases and receive and process cash or credit payment. • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Key Responsibilities: • Direct and coordinate activities involving sales of products. • Prepare accounting and financial records for review by company's accountant. • Compute sales prices, total purchases and receive and process cash or credit payment. • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.