IT Specialist

• Mar 2022 - Present

Assistant Manager

• Sep 2019 - Mar 2023

Leasing Specialist

• May 2017 - Sep 2019

Customer Service Lead

• Feb 2016 - Jan 2017

• All duties as assigned to Customer Service Associate• Manage front end inventory such as lottery, tobacco, and candy• Assist management in providing constructive feedback for front end associates• Execute the policies and procedures in accordance with South Eastern Grocers policies• Empower team members to be able to make decisions on the front end• Ensure front end appearance is maintained as to give a customer the best possible experience

Customer Service Associate

• Nov 2012 - Feb 2016

• Assist managers in training associates for various jobs including cashier, bagger, customer service associate and customer service lead• Provide customers assistance in making returns, answering phones calls, and assist them in locating merchandise• Effectively utilize POS system to complete tasks including counting tills, printing reports and adding in new hires• Address customer issues and complaints and resolve to full satisfaction of customer• Effectively utilize EOS system to complete orders and maintain fully stocked shelves• Offer leadership and assistance to co-workers through training and provide answers to questions ensuring that they have the tools necessary to complete jobs• Maintain a working knowledge of front end operations and stay updated on changing policies and procedures• Manage and troubleshoot errors that occur with checkout lanes Show less

Student Assistant

• Jan 2012 - May 2016

• Answer phones and retrieve messages for librarians • Assist students, faculty, and staff with research and resources • Organize 200+ books daily using the Library of Congress classification system to ensure easy access to the books available • Utilize Voyager Library Software to help patrons reserve books and other resources • Offer students technical support on various university software • Answer phones and retrieve messages for librarians • Assist students, faculty, and staff with research and resources • Organize 200+ books daily using the Library of Congress classification system to ensure easy access to the books available • Utilize Voyager Library Software to help patrons reserve books and other resources • Offer students technical support on various university software