Experience

G4S Risk Management

• United Arab Emirates
• Security and Investigations
• 100 - 200 Employee

• Logistics Coordinator

  • Jan 2021 - Aug 2021



ScentAir UK

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Customer Service Executive

  • Jan 2019 - Dec 2020



Frontline Security Solutions

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Service Desk Coordinator

  • Dec 2017 - Dec 2018



Westfield

• Real Estate
• 700 & Above Employee

• Procurement Administrator

  • Jan 2017 - Dec 2017



Mitie

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Temporary service desk co-ordinator

  • Sep 2016 - 2016



Carillion

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Facilities Supervisor

  • Dec 2015 - 2016

  • Raising new faults • Attending daily helpdesk meetings to ensure all targets are met and SLA’s reached • Assigning work orders to engineers, prioritising as and when • Close work orders down using Maximo • Updating Maximo with engineers hours & work carried out • Weekly H&S walk around of terminal 3 • Auditing completed works • Toolbox talks • Liaising with sub-contractors • Sending project works for quote • Adding quotes to the system from… Show more • Raising new faults • Attending daily helpdesk meetings to ensure all targets are met and SLA’s reached • Assigning work orders to engineers, prioritising as and when • Close work orders down using Maximo • Updating Maximo with engineers hours & work carried out • Weekly H&S walk around of terminal 3 • Auditing completed works • Toolbox talks • Liaising with sub-contractors • Sending project works for quote • Adding quotes to the system from sub-contractors • Raising PO’S using Fusion • Ensuring all permits have been completed and Risk Assessments are available before works started • Running reports on Maximo to pull monthly figures/ Monthly KPI mitigation report • Liaising with suppliers for material quotes • Checking and sending staff timesheets • Ensuring all staff training is completed and all engineers are compliant. • Adding staff holidays to Oracle • Pass jobs onto the relevant teams, via email/maximo/telephone • Dealing with calls and general queries Show less • Raising new faults • Attending daily helpdesk meetings to ensure all targets are met and SLA’s reached • Assigning work orders to engineers, prioritising as and when • Close work orders down using Maximo • Updating Maximo with engineers hours & work carried out • Weekly H&S walk around of terminal 3 • Auditing completed works • Toolbox talks • Liaising with sub-contractors • Sending project works for quote • Adding quotes to the system from… Show more • Raising new faults • Attending daily helpdesk meetings to ensure all targets are met and SLA’s reached • Assigning work orders to engineers, prioritising as and when • Close work orders down using Maximo • Updating Maximo with engineers hours & work carried out • Weekly H&S walk around of terminal 3 • Auditing completed works • Toolbox talks • Liaising with sub-contractors • Sending project works for quote • Adding quotes to the system from sub-contractors • Raising PO’S using Fusion • Ensuring all permits have been completed and Risk Assessments are available before works started • Running reports on Maximo to pull monthly figures/ Monthly KPI mitigation report • Liaising with suppliers for material quotes • Checking and sending staff timesheets • Ensuring all staff training is completed and all engineers are compliant. • Adding staff holidays to Oracle • Pass jobs onto the relevant teams, via email/maximo/telephone • Dealing with calls and general queries Show less



Brunel University London

• United Kingdom
• Higher Education
• 700 & Above Employee

• Office Manager

  • Jul 2015 - Nov 2015

  • General admin: Telephone/ email enquiries, formatting of documents, proof reading • Ad-hoc helpdesk with PCs • Arrange IT account for new staff • Support tele and video conferencing • Work with academic staff on IT equipment needs • Book courses and conferences for staff. • Assist in the running of bespoke conferences/short courses: including creating the presentations and course folders • Provide advice on analysis • Booking travel and accommodation for staff… Show more • General admin: Telephone/ email enquiries, formatting of documents, proof reading • Ad-hoc helpdesk with PCs • Arrange IT account for new staff • Support tele and video conferencing • Work with academic staff on IT equipment needs • Book courses and conferences for staff. • Assist in the running of bespoke conferences/short courses: including creating the presentations and course folders • Provide advice on analysis • Booking travel and accommodation for staff • Maintain morale with staff, ensuring their needs for support are met. • Personal assistance to Director • Maintain and manage electronic diary • Take on special projects and tasks as directed. • Planning organising and managing events. • Conducting research for projects • Maintaining mail listings • Assist director for coding and approval of Barclaycard and POs • Assist in preparation of RAFs for contract extensions and new posts. • Reference database for articles • Format PowerPoint slides • Order inter-library loans Show less • General admin: Telephone/ email enquiries, formatting of documents, proof reading • Ad-hoc helpdesk with PCs • Arrange IT account for new staff • Support tele and video conferencing • Work with academic staff on IT equipment needs • Book courses and conferences for staff. • Assist in the running of bespoke conferences/short courses: including creating the presentations and course folders • Provide advice on analysis • Booking travel and accommodation for staff… Show more • General admin: Telephone/ email enquiries, formatting of documents, proof reading • Ad-hoc helpdesk with PCs • Arrange IT account for new staff • Support tele and video conferencing • Work with academic staff on IT equipment needs • Book courses and conferences for staff. • Assist in the running of bespoke conferences/short courses: including creating the presentations and course folders • Provide advice on analysis • Booking travel and accommodation for staff • Maintain morale with staff, ensuring their needs for support are met. • Personal assistance to Director • Maintain and manage electronic diary • Take on special projects and tasks as directed. • Planning organising and managing events. • Conducting research for projects • Maintaining mail listings • Assist director for coding and approval of Barclaycard and POs • Assist in preparation of RAFs for contract extensions and new posts. • Reference database for articles • Format PowerPoint slides • Order inter-library loans Show less



Paymentsense

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Customer Service Opperative

  • May 2013 - Jul 2015

  • Handled escalated complaints in a financial services environment to prevent litigation whilst protecting business interest and reputation • Troubleshooted merchants’ queries in a fast paced-paced, demanding environment, providing accurate, tailored soloutions to problems to busy clients • Drafted and reviewed final response letters for merchants and the Financial Ombudsman Service (FOS); before litigation including appeals against FOS decisions • Managed my own case load with minimal… Show more • Handled escalated complaints in a financial services environment to prevent litigation whilst protecting business interest and reputation • Troubleshooted merchants’ queries in a fast paced-paced, demanding environment, providing accurate, tailored soloutions to problems to busy clients • Drafted and reviewed final response letters for merchants and the Financial Ombudsman Service (FOS); before litigation including appeals against FOS decisions • Managed my own case load with minimal supervision and exceeded performance targets • Organised and solely delivered full training courses to new delegates and team members, providing one-to-one support throughout start up • Proactively sought ways to improve both the department and company • Responsible for processing an average daily intake of 150 emails and calls. • Developing a good rapport with customers to generate repeat business, increased income and the achievement of sales targets. Show less • Handled escalated complaints in a financial services environment to prevent litigation whilst protecting business interest and reputation • Troubleshooted merchants’ queries in a fast paced-paced, demanding environment, providing accurate, tailored soloutions to problems to busy clients • Drafted and reviewed final response letters for merchants and the Financial Ombudsman Service (FOS); before litigation including appeals against FOS decisions • Managed my own case load with minimal… Show more • Handled escalated complaints in a financial services environment to prevent litigation whilst protecting business interest and reputation • Troubleshooted merchants’ queries in a fast paced-paced, demanding environment, providing accurate, tailored soloutions to problems to busy clients • Drafted and reviewed final response letters for merchants and the Financial Ombudsman Service (FOS); before litigation including appeals against FOS decisions • Managed my own case load with minimal supervision and exceeded performance targets • Organised and solely delivered full training courses to new delegates and team members, providing one-to-one support throughout start up • Proactively sought ways to improve both the department and company • Responsible for processing an average daily intake of 150 emails and calls. • Developing a good rapport with customers to generate repeat business, increased income and the achievement of sales targets. Show less