Experience

Carmichael International Service

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Director, Key Account Management

  • Sep 2017 - Present

  Responsible for the management, retention and development of Carmichael's top customers Responsible for the management, retention and development of Carmichael's top customers



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Global Customer Director

  • Jan 2016 - Jun 2017

  Responsibility for the Management and Development of one of DHL's top 100 Strategic Customers within the Engineering & Manufacturing / Aerospace vertical. Year over year growth for 10 consecutive years, growing, meeting and exceeding budget.• Developed business across a Commercial and Defense customer base. Products include: International Airfreight, Ocean Freight, Customs Brokerage ( US and International) Warehousing, Supply Chain Management, AOG , TMS/LLP• Built customer value through strong relationships, aligned strategies, resulting in sustained profitable growth• Multiple Customer touch points from Executive Management, Supply Chain, Procurement, Program Managers• Laser focus on understanding the customers business, strategies, goals, objectives, and overall supply chain• Experience in International Traffic in Arms Regulations (ITAR)• Experience in Customs Trade Partnership against Terrorism (C-TPAT)• Excellent analytical & problem solving skills and written, oral and presentation skills • Ability to lead and Influence and adapt and perform under ever changing conditions• International experience, travel and exposure to cultural sensitivities• Networking and strong negotiation skills • Contract negotiations across business and legal channels to successfully close and execute contracts• Keen understanding of the need to successfully implement new business and SOPs based on individual customer or program requirements. • Know how to get the job done

• Global Customer Manager

  • Apr 2007 - Jan 2016

  Global Customer Account Management and Business Development.Achieved year over year growth of top 100 customer from 2007- 2016, with revenue of 100m



DHL Global Forwarding

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Director Multinational Customers

  • Apr 1992 - Apr 2007

  Successfully managed and developed a large portfolio of Multinational Customers overlapping several Industry Sectors including: Defense, Aerospace, High Tech, Fashion/Retail. Successfully managed and developed a large portfolio of Multinational Customers overlapping several Industry Sectors including: Defense, Aerospace, High Tech, Fashion/Retail.



Air Express International, Inc..

• United States

• Inbound Development Manager

  • Mar 1990 - Apr 1992

  Assigned to work in the United Kingdom for a 2 year contract term. Focus was selling Airfreight, Ocean freight, Customs Brokerage Services to Medium and Large customers importing into the South of England. Assigned to work in the United Kingdom for a 2 year contract term. Focus was selling Airfreight, Ocean freight, Customs Brokerage Services to Medium and Large customers importing into the South of England.