Experience

Berry Collective Psychology

• Australia
• Mental Health Care
• 1 - 100 Employee

• Practice Manager

  • Feb 2021 - Present



North Shore Speech Therapy

• Australia
• Medical Practices
• 1 - 100 Employee

• Clinic Manager

  • Apr 2018 - Jan 2021

  North Shore Speech Therapy is a leading private speech pathology practice with 3 locations on Sydney’s North Shore - Chatswood, Neutral Bay and Hornsby. North Shore Speech Therapy employs over 20 speech pathologists and has been providing outstanding, evidence-based therapy for over 15 years. North Shore Speech Therapy is a leading private speech pathology practice with 3 locations on Sydney’s North Shore - Chatswood, Neutral Bay and Hornsby. North Shore Speech Therapy employs over 20 speech pathologists and has been providing outstanding, evidence-based therapy for over 15 years.



Primary Caregiver

• Professional sabbatical to care for my family

  • Jul 2017 - Mar 2018

  In July 2017, I took time to look after my children. During this time, I home-schooled my youngest daughter for a term, and then qualified as a learn-to-swim instructor. In July 2017, I took time to look after my children. During this time, I home-schooled my youngest daughter for a term, and then qualified as a learn-to-swim instructor.



JDRF Australia

• Australia
• Research
• 1 - 100 Employee

• Marketing and Communications Manager

  • Dec 2016 - Jul 2017

  JDRF is the world’s leading not-for-profit supporter of type 1 diabetes research, investing more than $1.6 billion since 1970 including more than $63 million into Australian research. JDRF’s support has been behind most major advances in type 1 diabetes research in the past four decades. I lead the national marketing function to deliver innovative marketing and communications to drive supporter acquisition and engagement and support donor growth for the wide range of programs and campaigns which help fund JDRF's mission - to accelerate life-changing breakthroughs to cure, prevent and treat T1D and its complications.



Fuji Xerox Australia

• Marketing Communications Manager - Global Services

  • Jul 2015 - Dec 2016

  Responsible for the sales and marketing communications strategy and execution of all marketing and sales collateral and assets to promote the Global Services brand and the full range of offerings to market. Internal communications to and from Global Services sales, marketing, professional services and operations teams. Key responsibilities: - Coordinating the planning, development and implementation of all of the Global Services marketing strategies, marketing communications, and public relations, in order to increase market penetration whilst retaining and growing the existing client base. - Supporting national sales team engagements with enterprise-level prospects and existing customers across key verticals, in order to increase revenue, in-account coverage and retention. Includes meetings, presentations, proposals, RFI/tender responses and collateral. - Managing the creative and design team which includes functions of creative and production (print and digital), copywriting and presentation development. - Development of collateral and assets to support service development and lifecycle management – brochures, presentations, event materials, animations, infographs and training material. - In-account marketing and communications - Change communications for technology implementations - Developing and managing Global Services sub-brands – concept, creative, execution. - Managing conferences and event sponsorships - Development and execution of marketing campaigns – direct, email and telemarketing, microsites.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Marketing Consultant

  • Sep 2014 - Jul 2015

  Contract marketing consultant to small and medium business and corporate. - Marketing strategy - Content marketing strategy - Brand identity - Communications - Change management communications Contract marketing consultant to small and medium business and corporate. - Marketing strategy - Content marketing strategy - Brand identity - Communications - Change management communications

• Services Marketing Manager

  • Mar 2013 - Aug 2014

  Management of all go-to-market elements of the launch of a new managed services offering for the mid-market, including marketing assets, internal and external communications, sales tools and research papers.Responsibility for a portfolio of six service offerings, including managed print services and creative/design services.The role included product/service lifecycle management, new service development, and collaboration with National Sales on new customer opportunities for key account customers (medium-large corporate and government).

• Solutions Portfolio Manager

  • Oct 2012 - Mar 2013

  Managing and delivering a portfolio of solutions.



Canon Australia

• Australia
• IT Services and IT Consulting
• 500 - 600 Employee

• Product Manager - Managed Services

  • Jul 2008 - Sep 2012

  Developing the strategy for the growth of Managed Document Services (MDS) for Canon Oceania and overseeing product development and tactical marketing initiatives. Highlights: • Successfully launching the full Canon MDS offering in 3 months (from an original 12 month timeline), within budget and aligned to company strategy. • Joint winner of Canon Marketing Insight Award, 2010 • Consistently meeting revenue targets • Subject matter expert for change management within customer implementations



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Product Development Manager/Product Lead

  • Sep 2003 - Jul 2008

  Driving BigPond’s development process to deliver new product capability on time and on budget and managing internal stakeholders and external partners. Highlights: • Developing expertise on usability, customer experience, and self-installation of ADSL, cable and wireless broadband • Establishing a multi-distributor model for BigPond Broadband products • Negotiating distributor contracts resulting in significant cost reductions • Coordinating retail product re-design • Launching Premium Support in October 2007



OzEmail

• Technology, Information and Internet

• Product Development Manager

  • Jun 2002 - Aug 2003

  Evaluating new products and services as part of the executive management team, overseeing the implementation of new products, life-cycle management of existing products.Highlights:• Successfully launching OzEmail’s residential ADSL products• Developing and launching business ADSL products• Improving customer experience by developing and deploying an ADSL provisioning tool• Speeding up response times for product fixes and updates by establishing new internal communication processes

• Channel Manager

  • May 2001 - Jun 2002

  Evaluating the viability of new channel partners and developing plans to fully realise partner opportunities.Highlights:• Quickly expanding responsibilities from just the Education channel, to include Third Party and Direct (call centre, website) channels• Reviewing sales call centre processes and sales rep commission structures to form the basis of new employee agreements• Two successful marketing campaigns across 15 university/TAFE campuses