Admissions Representative

• Dec 2018 - Present

Admissions Counselor

• Jun 2016 - Present

Enrollment Outreach Representative

• Feb 2015 - Oct 2015

Collaborated with executive management in the developed and execution of strategic international and domestic outreach plans Developed and implemented robust and personalized marketing communications plan Coordinated and managed extended marketing teams throughout North America Continually improved work process to ensure maximum efficiency of operations Delivered exceptional results under a time sensitive evolving operations environment Anticipated and met management needs Coordinated with vendors and resolved facility issues Show less

Business Analyst Intern for Architecture & Business Intelligence

• Aug 2013 - Aug 2014

Identified and evaluated trends related to the IP Network and telecommunications to create presentations for Sales Support team Big Data Analysis of competitor’s products in support of strategic initiatives for sales analytics Assisted in coordination of international event Lead market messaging of IT solutions Created knowledge base Worked with senior management and developed strategies for sales support for the marketing department Identified and evaluated trends related to the IP Network and telecommunications to create presentations for Sales Support team Big Data Analysis of competitor’s products in support of strategic initiatives for sales analytics Assisted in coordination of international event Lead market messaging of IT solutions Created knowledge base Worked with senior management and developed strategies for sales support for the marketing department

CSR

• Jan 2013 - Aug 2013

Managed and resolved time sensitive HIPPA related issues and concerns Utilized Customer Relationship database to ensure the accurate documentation of customer accounts Coordinated and managed practitioner’s medical review cases daily Advocated client focus, confidentiality, and privacy Owned resolution of client issues, using appropriate escalation Managed and resolved time sensitive HIPPA related issues and concerns Utilized Customer Relationship database to ensure the accurate documentation of customer accounts Coordinated and managed practitioner’s medical review cases daily Advocated client focus, confidentiality, and privacy Owned resolution of client issues, using appropriate escalation

NorCal Administrator

• Feb 2012 - Jul 2013

Planned and promoted quarterly educational Guild events Executed social media strategy Planned and promoted quarterly educational Guild events Executed social media strategy

Graphic Artist, Freelance

• Jan 2007 - Jan 2013

Utilized project management skills in effectively meet deadlines for various clients. Managed SOW and deliverable WBS to effectively communicate with stakeholders and ensure proper development of scope based on clients needs. Reviewed client wants against constraints of cost, budget and timeline in order to ensure a successful project. Presented concepts and progress of project to clients Designed marketing collateral and provided branding strategies as a consulting service Show less

Seasonal Client Service Professional

• Dec 2011 - Mar 2012

Customer advocate optimizing and aligning customer wants and needs to the appropriate tax professional Owned resolution of client issues, using appropriate escalation Daily management of complex scheduling for multiple accountants Manage and filed personal identifiable information documentation Analyzed daily sales and service statistics. Customer advocate optimizing and aligning customer wants and needs to the appropriate tax professional Owned resolution of client issues, using appropriate escalation Daily management of complex scheduling for multiple accountants Manage and filed personal identifiable information documentation Analyzed daily sales and service statistics.

Seasonal Prepress Quality Assurance

• Nov 2008 - Dec 2008

Quality insurance of marketing materials Finalized designs before they went to production Quality insurance of marketing materials Finalized designs before they went to production

Graphic Designer

• Jul 2005 - Jul 2007

Analyzed market and trade-show event traffic and improved trade-show booth redesigns. Supported events with marketing collateral at multiple shows including HD World. Developed designs for print collateral and email and online marketing . Worked on logistics with management to ensured the proper set up of booth designs for trade- show events Analyzed market and trade-show event traffic and improved trade-show booth redesigns. Supported events with marketing collateral at multiple shows including HD World. Developed designs for print collateral and email and online marketing . Worked on logistics with management to ensured the proper set up of booth designs for trade- show events

Production Artist Intern

• Jan 2004 - Dec 2006

Produced print designs for flyers, invitations, workshop announcements, the monthly Believers Magazine and other company events. Analyzed and revitalized photos. Formatted layouts. Produced print designs for flyers, invitations, workshop announcements, the monthly Believers Magazine and other company events. Analyzed and revitalized photos. Formatted layouts.

Production Artist Intern

• Jun 2004 - Aug 2004

Worked in a team environment as a Summer Intern. Contributed to the development of promotions and billboard advertisements using Illustrator, Photoshop and InDesign. Worked in a team environment as a Summer Intern. Contributed to the development of promotions and billboard advertisements using Illustrator, Photoshop and InDesign.