Experience

CPI Books UK

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Bindery Assistant

  • Jul 2022 - Present



Memory Card Full Gaming Channel

• Content Assistant

  • Apr 2019 - Jul 2022

  - Posts across Social Medias such as Twitter, Instagram, Discord and Facebook - Moderate the youtube channel comments across livestreams and videos - Set up and moderate the Discord channel - Participate in live streams - Posts across Social Medias such as Twitter, Instagram, Discord and Facebook - Moderate the youtube channel comments across livestreams and videos - Set up and moderate the Discord channel - Participate in live streams



Self-employed

• Bolton, United Kingdom

• Administrative

  • Mar 2012 - Jan 2022

  - Since March 2012 I have collected information for client databases for a couple of companies on a self- employed basis. - Updated old company records with current contact information including any social media accounts and/or websites. - Emails ranging from customer service to debt collecting and crossing checking accounts to ensure everything was kept up to date. - Answering incoming phone calls concerning faults that needed to be fixed by an engineer, collecting and passing on the information to the relevant person, and updating the information once the work had been completed to help keep track of regular issues Show less



The Prince's Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Exploring Enterprise Initiative

  • May 2017 - May 2017

  • In 2017 successfully completed a 4 day Exploring Enterprise Initiative held by The Princes Trust covering finance, money management and cash flow, sales; how to get and keep customers and marketing including the importance Product, Price, Place & Promotion. • Planned a business with the help of The Princes Trust. Completed a business plan including elevator pitches, competitor analysis, SWOT analysis, unique selling point, market strategy, what equates to a typical customer and why they would purchase your product or service. • Learned about and utilised a full range of market research tools including: - Desk research: what information you can find out about your sector/competitors both direct and indirect by searching online, - Field research: testing out the competition, observations on the target market and how they react to different competitors, - Conducting surveys: to gain a better insight into your potential customers and looking at the mistakes of competitors who are either still trading or no longer trading. Show less



The Prince's Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Digital Marketing Workshop

  • Jun 2016 - Jun 2016

  • In 2016 I attended a Digital Marketing Workshop covering such things what to look for in a website, how to use different social media sites to your advantage and marketing tools such as Google Adwords, Google analytics and SEO. • In 2016 I attended a Digital Marketing Workshop covering such things what to look for in a website, how to use different social media sites to your advantage and marketing tools such as Google Adwords, Google analytics and SEO.



Morrisons

• United Kingdom
• Retail
• 700 & Above Employee

• Self Service Supervisor/Checkout Operator

  • Nov 2007 - May 2011

  • Worked as a checkout operator/self service supervisor for W M Morrisons Supermarkets Nov 2007 to May 2011. • Demonstrated patience and ability to multitask often dealing with several staff and customers at once. • Delivered one to one training of new staff members both on self-service and regular checkouts. Identified and rectified performance issues to ensure the department targets were consistently met and worked with individual learning styles. • Recognised by Management for ensuring the department ran efficiently and delivered on store targets including increased utilisation and speed of new store systems. • Demonstrated excellent customer service skills including handling irate customers, dealing with complaints assertively, using problem-solving techniques to resolve customer problems and escalating when appropriate. • Successfully completed an in-house training course for self-service, this included role-playing on how to deal with angry and impatient customers, learning to multitask with up to four customers at a time and encouraging customers to use self-service to ensure the department would meet and exceed targets. Show less