Experience

Benelogic

• Human Resources Services
• 1 - 100 Employee

• Client Services Manager

  • Jul 2015 - Present

   -Responsible for the overall client relationship and act as the first point of escalation for clients, brokers, and internal operation teams  -Assume ownership of any client issues and assess/coordinate/ manage issue with assistance of relevant internal teams.  -Successfully onboard clients (introductory meetings, training, site implementation, etc. as well as manage client renewals  -Effectively and accurately document and manage client requests for changes to their existing portal outside of renewal.  -Spearheaded the development of a Client Operational Review presentation - everything from determining statistics to track, researching how to get statistics, testing various calculations to the presentation of the data so that it made sense and showed value to the client  -Review portal use metrics to proactively identify issues/trends  -Execute contracts and financial summaries timely: Developed a tracking process to help to assist Client Services team in staying on top of these two very important tasks.  -Maintain accurate open items in internal ticketing system Show less



HCIactive

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Relationship Manager

  • Nov 2013 - Jul 2015

  Responsible for being the liaison between HCI and its clients, ensuring excellent client satisfaction, and acting as a valued strategic partner. • Managed top reseller/producer relationship, resulting in the addition of over 20 clients to the reseller/producer book of business in a 12 month period. • Developed and delivered over 40 key custom presentations detailing reseller account metrics in a 6 month period. • Developed more robust member outreach/ communications materials and campaigns. • Assisted in streamlining reporting capacities by developing several of HCI's Dashboard reports. • Strategize with client account leads on a weekly basis on all opportunities to ensure implementation deliverables were on track. • Lead planning sessions with HCI data team and business analysts to ensure accuracy of monthly eligibility feeds, resolve clients requests, set up online member portals, and put together welcome/communications materials for members Show less



Children's Time Preschool

• Columbia, MD

• Co-President of Children’s Time Preschool

  • May 2012 - Sep 2013

  Responsible for managing the relationship between teaching staff and school board. • Acted as a supervisor for the teachers and teacher's assistants. • Lead hiring team for a new teacher; drafted job postings, reviewed resumes, set up phone screens and subsequent interviews. • Lead performance reviews for all teachers and assistants. • Ensured all teachers complete required forms and maintain CPR/First Aid certification. Responsible for managing the relationship between teaching staff and school board. • Acted as a supervisor for the teachers and teacher's assistants. • Lead hiring team for a new teacher; drafted job postings, reviewed resumes, set up phone screens and subsequent interviews. • Lead performance reviews for all teachers and assistants. • Ensured all teachers complete required forms and maintain CPR/First Aid certification.



McIntosh College/CEC

• New Hampshire

• National Admissions Recruiter

  • May 2003 - Dec 2004

  Responsible for representing the institution as a first point of contact for potential and enrolled students. • Exceeded monthly enrollment goals by an average of 25% on 3 occasions. • Met 83% of first 'Start' goal, which was tied for best in division. • Prepared daily and weekly statistical reports on leads pursued, candidate interviews, and student matriculation. Responsible for representing the institution as a first point of contact for potential and enrolled students. • Exceeded monthly enrollment goals by an average of 25% on 3 occasions. • Met 83% of first 'Start' goal, which was tied for best in division. • Prepared daily and weekly statistical reports on leads pursued, candidate interviews, and student matriculation.



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Recruiter

  • Apr 2002 - Mar 2003

  Responsible for new business development, marketing of specialized staffing services, and recruitment. • Responsible for managing a client base of over 120 firms. • Recruited and hired on an average of 30 employees a month to the staffing pool. • Monitored performance of every candidate from staffing pool placed at a client location. • Maintained and updated a database of over 25 client job postings. Responsible for new business development, marketing of specialized staffing services, and recruitment. • Responsible for managing a client base of over 120 firms. • Recruited and hired on an average of 30 employees a month to the staffing pool. • Monitored performance of every candidate from staffing pool placed at a client location. • Maintained and updated a database of over 25 client job postings.



Novartis Animal Health

• Manchester, NH

• Account Manager

  • May 2000 - Feb 2002

  Responsible for maintaining existing account relationships as well as drive new business within a set geographic territory. • Grew client participation in annual spring sales promotion by over 50%. • Opened 10 new accounts over a 9-month period despite an industry-wide downturn. • Achieved over 80% of sales target during first six months in position while working without a direct supervisor. Responsible for maintaining existing account relationships as well as drive new business within a set geographic territory. • Grew client participation in annual spring sales promotion by over 50%. • Opened 10 new accounts over a 9-month period despite an industry-wide downturn. • Achieved over 80% of sales target during first six months in position while working without a direct supervisor.