Experience

Mount Wachusett Community College
• United States
• Higher Education
• 200 - 300 Employee
• Staff Assistant

  • Mar 2021 - Present

Spectrum
• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee
• Counselor II

  • Feb 2020 - Present

Nashoba Valley Regional Dispatch District
• United States
• Public Safety
• 1 - 100 Employee
• Emergency Dispatcher

  • Sep 2018 - Feb 2020


Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Nov 2012 - May 2018

   Enhance customer experience by providing quality assistance and in-depth product knowledge.  Interface with customers to identify purchasing needs and direct them to appropriate departments; recommend additional products or cost-effective alternatives to enhance service satisfaction.  Provide high-quality customer service to customers purchasing and payment process.  Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.  Processed returns, credit card applications, special orders, phone orders, Internet orders, product pick up etc.  Familiar with computers, cash registers and phones. Show less



Cabela's

• United States
• Retail
• 1 - 100 Employee

• Customer Service Associate

  • Sep 2015 - Sep 2016

   Answered phones, cash registers and order pick-ups.  Provided excellent customer services with returns and order knowledge.  Maintained folders and files and compiled records.  Firearm inspection certified.  Trained new employees.  Answered phones, cash registers and order pick-ups.  Provided excellent customer services with returns and order knowledge.  Maintained folders and files and compiled records.  Firearm inspection certified.  Trained new employees.