Business Development Manager

• Nov 2019 - Present

Customer Service Representative

• Jul 2018 - Present

Provided customers information about products and services. Took orders and process refunds. Answered phone calls and emails. Walked customers through basic troubleshooting or setup processes. Maintained financial accounts by processing customer adjustments. Met team sales targets and call handling quotas. Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions. Kept records of customer interactions, and process customer accounts. Maintained up-to-date knowledge of customer accounts Provided excellent technical support Show less

Food Server/Cashier

• May 2011 - Present

Handled cash and credit transactions, and built strong customer rapport. Interact in a professional manner with customers to foster positive relationships. Clear paper jams, as necessary. Use basic trouble shooting techniques to support service technicians in repairing company equipment. Maintain effective communication with service technician to ensure timely repairs of company equipment. Perform functions with a sense of urgency to ensure orders are completed in a timely manner. Exercise working knowledge of company standard operating procedures, policies and procedures. Utilizes vast knowledge of Microsoft Office Suite, when necessary. Show less

Personal Care Assistant

• May 2017 - Feb 2018

Assisted client with removing and applying therapeutic equipment. Worked with professionals to develop a care plan for the patient(s). Provided assistance with dressing and undressing. Assisted clients moving in and out of bed, bath, wheelchair, and automobile. Monitored and provided written report changes in client's physical and/or mental condition. Delivered the highest standards of one-to-one care to meet any individuals need. Assisted with vital outside home and in home appointments. Helped Patient(s) with basic day-to-day or administrative tasks such as paying bills, managing budgets, and email/letter writing. Show less