Store Manager

• Oct 2018 - Present

Concessions Manager

• Oct 2016 - Oct 2018

Assistant Manager

• Apr 2016 - Oct 2016

Supervisor

• May 2015 - Apr 2016

Teaming up with the Assistant Manager and the Manager, responsibilities include ensuring KPI goals are met or exceeded, increasing sales and elevate the customer experience, provide excellent levels of customer care surpassing customer expectations at every opportunity.Responsibilities also involve, resolving all customer queries and complaints using solution- oriented customer service whenever needed, provide excellent product knowledge, stock takes, demonstrate sales leadership for sales staff by playing an active role on the sales floor, meeting or exceeding individual store goals. AccomplishmentsI provide a consistent positive attitude and encourage a friendly, enthusiastic working environment. I have a confident selling technique and build a good rapport with all my customers. I have the ability to up sell accordingly and regularly meet our store targets Show less

Supervisor

• Nov 2012 - May 2015

-Assist customers with product selection. -Operate tills and process cash payments, credit and debit card payments. -Handling cash, receipts and all end of day paperwork as well as weekly banking and securing cash. -Product inventory. -Booking in/out all repairs. -Visual merchandising on a daily basis. -Leading a team and training new members of staff. -Meeting daily & weekly targets. -Launching new merchandise. -Helping with customer queries over the phone, liaising with the orders team& head office. -Excellent product knowledge (watch brands, jewellery metals and diamonds) Accomplishments Running the large watch department including; sorting and putting out weekly watch deliveries, launching new watch brands and dressing the displays according to specific VPGs; liaising with watch representatives about new lines and discussing their particular brands KPIs. Soon after joining the company I was given the responsibility of running the large watch department as I had shown my strengths in organisation and reliability Show less

Production Assistant

• Aug 2012 - Nov 2012

-Choreography of numerous dance numbers for up to forty cast members.-Teaching songs and assisting with vocals.-Editing, typing and printing all song lyrics for all cast members and directors.-Competent use of Microsoft Word, Office and Excel and editing songs.-Assessing all production scripts and editing errors.-Printing and binding all prompt scripts.-Using the Internet with ease to locate various items and research for the entire production team and directors.-Assisting the administration department, company managers and nine directors.-Supporting the technical workshop department to help with props and technical equipment.During this four-month period I was able to experience the busy office environment of the theatre company. This particular work took place during the intense and highly busy rehearsal periods, which was very demanding and fast paced. Show less

Tour Manager/ Cast Member

• Jan 2010 - Aug 2012

-Appointing specific jobs to my cast members for setting up and striking down sets and equipment for the working day.-Organising a workable rota.-Driving the company vehicle to and from locations as well as travelling to new accommodations around the UK.-Meeting with venue bookers to discuss and secure bookings for future productions.-Communicating daily with the sales department to converse sales and pricings.-Handling and being in charge of the float money, keeping track of accounts and organising VAT receipts. Show less