Danielle Verkaik

Customer Care Specialist at imageOne
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Contact Information
us****@****om
(386) 825-5501
Location
Farmington, Michigan, United States, US

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5.0

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Ashley Stiefel-Knorr

I worked closely with Danielle for about two years while at Workspring. She worked on the operations end of the team and I worked with sales. As a sales manager, I had a variety of requests, changes, updates, and details to manage. Danielle was able to accommodate everything I threw her way, all while maintaining a smile on her face. She's is an all-team player who thinks quickly on her feet. Danielle excels at finding creative solutions to unique requests and always has the guests' experience top of mind. She's easy to work with, learns quickly, pays great attention to details, and collaborates well across teams. On top of her fantastic work ethic and collaboration style, Danielle is a true pleasure to work with. If I ever am able to handpick a team to work with, Danielle will be at the top of that list. I thoroughly enjoyed working with her and hope to work with her again someday!

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Credentials

  • Introductory Certification
    The Court of Master Sommeliers
    Oct, 2013
    - Nov, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Care Specialist
      • Jan 2020 - Present

    • Wine Sales Representative
      • Apr 2017 - Oct 2019

      Visit and attend to current clients, asking for orders and new opportunities Organize details for special events and dinners, as well as speak at all events Uphold level of knowledge regarding all products within the portfolio as well general wine expertise Actively pursue new restaurant and retail opportunities not currently being serviced Continually push to exceed prior years sales goals Manage and maintain corporate mandated sets for applicable clients Work with individual clients to decide on menu changes which help satisfy customer needs Show less

  • Workspring
    • 30 W Monroe Suite 400 Chicago IL 60603
    • Lead Experience Assistant
      • Oct 2014 - Dec 2016

      Constructing and sending weekly schedule to team based on needed assistance, and managing and approving requested time-off Providing guidance, direction, and support for the other experience assistants when direct management is not present Communicating with caterers to design custom weekly menus, coordinate food deliveries, displays, and accommodate special requests for dietary restrictions and preferences Welcoming all guests and members, escorting them to the designated room for the day, and assisting with questions or other needs Preparing and setting up all meeting studios prior to guest’s arrival and maintaining all open coworking spaces in accordance to Steelcase showroom standards Show less

  • Reserve Wine & Food
    • Greater Grand Rapids, Michigan Area
    • Server
      • Aug 2010 - Oct 2014

      Gained the ability to work under high pressure situations while sustaining an elevated experience for guests in a more formal dining experience Maintained confidentiality and upheld communication between the private events coordinator and chef to ensure private events run smoothly for the guest Gained the ability to work under high pressure situations while sustaining an elevated experience for guests in a more formal dining experience Maintained confidentiality and upheld communication between the private events coordinator and chef to ensure private events run smoothly for the guest

Education

  • Roosevelt University
    Bachelor’s Degree, Hospitality Administration/Management
    2014 - 2016

Community

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