Customer Success Manager

• Jul 2019 - Present

Business Development Executive

• Oct 2018 - May 2019

Creation and maintenance of consistent pipeline to develop & grow direct NI business while providing support & analysis to agents within territory. Development of key account portfolio, building strong relationships and ensuring customer success. Established strategy for customer retention and generation of new business. Project Management for bespoke accounts, from briefing through to delivery, reporting and post-sales relationship management.

UK & Ireland Sales Manager

• May 2017 - Sep 2018

Established sales strategy for territory, setting targets and reviewing through weekly forecasts & analysis. Management of British & Irish agents, motivating and assisting at all times to ensure targets are met. Maintenance of key account portfolio through developing strong customer relationships.Cross collaboration with stakeholder groups to improve product development process and enhance the customer experience. Regular reporting and analysis on market trends.

North America Sales Manager

• Jan 2016 - Apr 2017

Managed a vast network of sales agents & reps across the US & Canada. Tasked with generating new business, re-engaging dormant customers, maintaining relationships with key accounts and expanding into the e-commerce market. Regular travel required across the country to visit key accounts and attend trade shows. Small office dynamic granted great autonomy and responsibility to operate freely. Responsible for overall sales performance of territory.

Market Brand Manager

• Sep 2015 - Dec 2015

Increased brand awareness through marketing effort of ‘In-Store Tastings’ across NY State. Managed a team of promotional staff for events every week, including recruitment of six new team members to achieve greater market coverage. Participated in promotional events myself by actively selling on site. Attended networking events as brand representative and aided expansion efforts into new market; Rhode Island. Responsible for overall sales and marketing management of NY territory. Increased brand awareness through marketing effort of ‘In-Store Tastings’ across NY State. Managed a team of promotional staff for events every week, including recruitment of six new team members to achieve greater market coverage. Participated in promotional events myself by actively selling on site. Attended networking events as brand representative and aided expansion efforts into new market; Rhode Island. Responsible for overall sales and marketing management of NY territory.

Assistant Manager

• Sep 2011 - Aug 2015

Responsible for the management of the Men’s Department and overall management of the store. Implemented new procedures and replenishment tactics that drove the department to a +12% increase in sales year on year. Managed the recruitment process for several new hires and personally trained new staff members to cultivate a fully functional and experienced sales team in under a year. Provided an excellent service experience for customers at all times, earning a ‘Best of the Best’ internal company award in recognition of these efforts.

Intern

• Jun 2014 - Sep 2014

Developed a funding model as part of Masters Dissertation. Proposed cross-functional 'Support A School' method of funding for the East Antrim Board. Liaised with all relevant stakeholders (local schools, businesses, councilors) and collaborated with the Board for research and development throughout the process. Presented hypothesized model to the Board to great feedback and submitted successful Dissertation as part of Masters Degree. Developed a funding model as part of Masters Dissertation. Proposed cross-functional 'Support A School' method of funding for the East Antrim Board. Liaised with all relevant stakeholders (local schools, businesses, councilors) and collaborated with the Board for research and development throughout the process. Presented hypothesized model to the Board to great feedback and submitted successful Dissertation as part of Masters Degree.