Experience

CITIZENS ADVICE SHROPSHIRE

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Help To Claim Welfare Benefits Adviser

  • Sep 2022 - Present

  Receiving incoming calls from clients, exploring client situation, checking entitlements to ensure client is claiming most appropriate benefit, calculating benefit income. Conducting needs assessments and providing further support where needed. Signposting and referring where appropriate. Liaising with internal stakeholder relations regarding operation of service and client outcome. Communicating and negotiating with external organisations on behalf of clients Working towards KPIs, ensuring service reaches appropriate quality standard. Writing comprehensive case reports – working within GDPR when handling client data and records Responsibility to recognise any safeguarding issues; Recognise emergencies and provide routes to more urgent support Working within multiple teams to improve individual and collective performance and knowledge, keeping up to date with latest training Show less



Private

• Personal Support Assistant

  • Apr 2020 - Present

  Working one-on-one with individuals in a mentor capacity. I have pursued further training and qualifications in social support (IAG, Counselling, and Understanding Autism) during my time in this role I continue to work part time providing independence support to one individual. Working one-on-one with individuals in a mentor capacity. I have pursued further training and qualifications in social support (IAG, Counselling, and Understanding Autism) during my time in this role I continue to work part time providing independence support to one individual.



Holland & Barrett

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Associate

  • Nov 2021 - Apr 2022

  I enjoyed a part-time role at the fantastic Melton Mowbray Holland & Barrett store, where I became a Qualified Advisor in my store assistant role. I love health, well being, and fitness, and found working in a retail store and the training the company offered to be wonderful experience - which only came to end due to my decision to focus on furthering a career in the social care sector. I enjoyed a part-time role at the fantastic Melton Mowbray Holland & Barrett store, where I became a Qualified Advisor in my store assistant role. I love health, well being, and fitness, and found working in a retail store and the training the company offered to be wonderful experience - which only came to end due to my decision to focus on furthering a career in the social care sector.



Holland & Barrett

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Associate

  • Jul 2017 - Jan 2019