Senior Customer Operations Associate

• Aug 2022 - Present

Customer Operations Associate

• Jun 2021 - Aug 2022

Production Associate

• Jan 2020 - Sep 2020

Project Operations Intern

• May 2019 - Nov 2019

Student Desk receptionist

• Oct 2018 - May 2019

Checked identification of authorized personnel ▪ Registered guests using visitor management software ▪ Reported suspicious activity and/or people, hazardous or dangerous conditions, and other incidents to professional staff or Public Safety ▪ Created a welcoming environment as students and guests enter the residential communities Checked identification of authorized personnel ▪ Registered guests using visitor management software ▪ Reported suspicious activity and/or people, hazardous or dangerous conditions, and other incidents to professional staff or Public Safety ▪ Created a welcoming environment as students and guests enter the residential communities

Retail Team Member

• Aug 2018 - May 2019

Account Manager

• Oct 2017 - Jul 2018

Student Ambassador

• Aug 2016 - May 2017

· Represented Stevenson University in a positive light by giving toursof all campuses to approximately 15 daily visitors and special groups· Ensured smooth continuity of admissions processes by assisting with stuffing folders for guests, and letters for mailing· Wrote thank-you notes to students who have visited campus

Student Desk Assistant

• Jan 2016 - May 2017

· Worked with Student Activities Office to create a fun and informative environment for residential & commuter students· Advertised student activities through various print, online and physical marketing media· Helped coordinate large campus events by aiding students and staff to obtain tickets to events on and off campus

Student Phonathon Caller

• Nov 2015 - Dec 2015

· Networked with approximately 160 alumni daily to gain insight on past experiences · Assisted students in need of financial assistance by raising money for the Stevenson Fund

Business Administration intern

• Jun 2016 - Jul 2016

Worked closely with the CFO to ensure adequate preparation for company’s A133 audit Researched usage of organization’s management system to update and maintain client data Provided clerical and administrative support to management staff as needed Worked closely with the CFO to ensure adequate preparation for company’s A133 audit Researched usage of organization’s management system to update and maintain client data Provided clerical and administrative support to management staff as needed