Experience

Ramsay Health Care UK

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• GP Liaison Officer

  • Jan 2022 - Present

• EPR Champion

  • Mar 2021 - Jan 2022

  Seconded into the role of EPR Champion as we roll out our electronic patient record.

• GP Liaison Officer

  • Dec 2019 - Feb 2021

  I am able to provide the following to referrers across the Tees Valley region and beyond• A comprehensive GP education programme of CPD events and training• GP education talks and Q&A sessions• Opportunities for Lunch & Learn education within your surgery• Customer Service Training• Medical Secretary/Practice Manager updates• e-RS Medical Secretary Workshops• Convenient and easy to use online Private Referral System• Friendly and helpful personal contact for any queries• Annual GP Referral Guide, seasonal newsletters and regular hospital updates Show less

• Training And Development Coordinator

  • Jul 2018 - Aug 2020

  To ensure all staff within the hospital are compliant with mandatory eLearning and face to face learning. To ensure that all new members of staff attend induction and have access to the eLearning system. To ensure clinical members of staff attend clinical training.

• Private Patient Manager

  • Dec 2017 - Dec 2019

  To ensure all KPIs are met within budgetTo provide marketing support at a local level for the hospitalTo develop a social media strategy and private patient SOPTo liaise with key stakeholders within the business including insurance companies, GP practices, Consultants and patients.To ensure the patient has a smooth and seamless journey from the initial enquiry to discharge.To organise patient information events with ConsultantsTo ensure all medical information is in the patients notes- including contacting the GP, for past medical history, other hospitals and the IEP imaging systemTo ensure all records are up to date on the computer including tracking spread sheets and patient databaseTo ensure that all marketing information is up to date and correct- also creating new marketing material. To ensure that all pricing information is correct and up to date. To assist HODs with recruitmentTo provide customer service training within the hospitalTo assist in business planning, strategy and budget setting Show less



Nuffield Health

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Inpatient Bookings Co-ordinator

  • Nov 2010 - Dec 2017

  To liaise with consultants and secretaries with regards to theatre time being allocated or closed if they are unavailable. To ensure that patients are booked into the correct theatre with the correct consultant and the relevant paperwork is sent out to the patient with regards to admission times and fasting time. To book the correct type of pre-assessment appointment for the patient depending on age and anaesthetic type. To order the theatre lists dependent on consultant preference. To give the patient information over the telephone with regards to theatre and pre-assessment.To answer the telephone in a timely fashion with a polite and friendly manner. To re-arrange theatre appointments and pre-assessment appointments as requested by the consultant or patient. To contact patients to cancel theatre admissions where necessary. To ensure each patient is correctly funded prior to admission whether this is an NHS referral, pay for yourself or insured. To process NHS referrals, ensuring they are accepted, images are requested and files made up.To contact GP surgery's, MSK and other hospitals for information as required. To process the PROMs questionnaires for both private and NHS patients. To talk a patient through the process from getting a referral to getting booked into theatre.To follow all policies and procedures with regards to data protection, information governance, health & safety, safeguarding children, vulnerable adults and Prevent. To ensure all mandatory training is up to date for Basic Life Saving, Infection Prevention and health and safety. Show less

• Pre-Authorisation Clerk

  • Nov 2010 - Dec 2017

  To take the patient through the referrals process from the initial call, through to theatre and outpatient follow up. To ensure that all private patients coming into theatre have the correct authorisation from the insurance companies, solicitors or pay for yourself. To produce and update a spreadsheet detailing all the patient's information ready for EDI billing including but not limiting to membership number, authorisation and company.To produce and update a spreadsheet detailing the number of authorisations received. To build a standard operating procedure for pre-authorisations. To liaise with consultants and consultant secretaries with regards to extra information that it required by the insurance companies including medical reports. To liaise with the different insurance companies via telephone, email, Healthcode or websites.To ensure that all coding is correct checking with CCSD that all relevant OPCS codes are still active. Show less

• Radiology Administrator

  • Jul 2012 - Dec 2016

  To implement administrative procedures within the Radiology department. To ensure all paperwork is correct and complete for the differing types of imaging available such as MRI, CT, Ultrasound and plain film X-Ray. To ensure all radiology reports are given to the Consultants in a timely manner. To ensure radiology requests are sent to other hospitals ensuring the images are placed on the system and report given to the consultant. To ensure private patients are aware of pricing and pre-authorisation process. Show less

• Outpatient Bookings Co-ordinator

  • Aug 2010 - Aug 2011

  To take a private patient through the referrals process. To allocate consultation rooms to consultants staff as requested ensuring they are utilised. To open and close clinics dependent on Consultant availability. To arrive patients for their appointments and collect/process the relevant paperwork. To make new and follow up appointments for patients. To re-arrange appointments where necessary. To explain the different routes patients can access services.