Experience

ALOM

• United States
• Truck Transportation
• 1 - 100 Employee

• Data Entry Clerk

  • 2022 - Present

  In this role I am responsible for providing quality support to our account management team. Analyzing and inputting data to generate reports that verify accuracy and completeness of inventory for upcoming projects. Utilizing collected data to implement process improvements to increase quality and service delivery. In this role I am responsible for providing quality support to our account management team. Analyzing and inputting data to generate reports that verify accuracy and completeness of inventory for upcoming projects. Utilizing collected data to implement process improvements to increase quality and service delivery.



Indiana Housing and Community Development Authority (IHCDA)

• United States
• Government Administration
• 100 - 200 Employee

• Vendor Database Specialist

  • 2021 - 2022

  Utilized project management methodologies to effectively plan and execute projects. Maintained all aspects of project ownership to ensure project completion within budget and ahead of schedule. Delivering effective communication strategies to manage vendor and stakeholder relationships. Facilitated weekly meetings in collaboration with the Scrum team to guarantee successful project completion. Utilized project management methodologies to effectively plan and execute projects. Maintained all aspects of project ownership to ensure project completion within budget and ahead of schedule. Delivering effective communication strategies to manage vendor and stakeholder relationships. Facilitated weekly meetings in collaboration with the Scrum team to guarantee successful project completion.



Indianapolis Housing Agency

• United States
• Government Administration
• 1 - 100 Employee

• Housing Specialist II

  • 2020 - 2021

  Delivered strategic planning strategies to provide access to low income and HUD housing for 60+ applicants on a monthly basis. Implemented process improvements to successfully execute project goals. Leading strategic initiatives to negotiate and manage client contract agreements to ensure fair pricing and access to available resources. Delivered strategic planning strategies to provide access to low income and HUD housing for 60+ applicants on a monthly basis. Implemented process improvements to successfully execute project goals. Leading strategic initiatives to negotiate and manage client contract agreements to ensure fair pricing and access to available resources.



State of Indiana

• United States
• Government Administration
• 700 & Above Employee

• Eligibility Specialist

  • 2019 - 2020

  Managed accurate documentation of all projects by processing benefits applications including TANF and SNAP. Ensured projects adhere to frameworks by organizing 75 interviews weekly with applicants to gather data and communicate the benefits process while adhering to federal guidelines. Managed accurate documentation of all projects by processing benefits applications including TANF and SNAP. Ensured projects adhere to frameworks by organizing 75 interviews weekly with applicants to gather data and communicate the benefits process while adhering to federal guidelines.



Mississippi Office of the State Auditor

• United States
• Government Administration
• 1 - 100 Employee

• Medicaid Specialist III

  • 2013 - 2019

  Maintained accuracy score of 99% while effectively managing a caseload of 700+. Successfully implemented updated training programs by identifying gaps in workflow procedures. Reduced benefit denials by verifying all documentation for accuracy and completion. Promoting local and federal compliance while meeting business objectives. Maintained accuracy score of 99% while effectively managing a caseload of 700+. Successfully implemented updated training programs by identifying gaps in workflow procedures. Reduced benefit denials by verifying all documentation for accuracy and completion. Promoting local and federal compliance while meeting business objectives.



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Reservation Sales Agent

  • 2012 - 2013

  Built and maintained 80+ customer relationships through quality customer service and strategic communication. Providing prompt solutions to customer inquiries to boost customer satisfaction and retention. Built and maintained 80+ customer relationships through quality customer service and strategic communication. Providing prompt solutions to customer inquiries to boost customer satisfaction and retention.