Experience

SABEResPODER

• United States
• Financial Services
• 1 - 100 Employee

• Human Resources Manager

  • Sep 2014 - Present

  • Manage marketing and representation in nationwide consulate locations over 20 states ensuring highest quality in services rendered, Empowerment Officer training, goal accomplishment and implementation of updated and new services • Develop, facilitate and train staff members and instruct on teaching strategies for daily operations, data collection, networking and customer satisfaction expectations • Provide over the phone support, retraining, motivation, mentoring and guidance to all… Show more • Manage marketing and representation in nationwide consulate locations over 20 states ensuring highest quality in services rendered, Empowerment Officer training, goal accomplishment and implementation of updated and new services • Develop, facilitate and train staff members and instruct on teaching strategies for daily operations, data collection, networking and customer satisfaction expectations • Provide over the phone support, retraining, motivation, mentoring and guidance to all Empowerment Officers in each consulate as well as perform monthly check in for achieving high productivity of staff • Identify, cultivate and maintain relationships with consulate personnel and local community organizations • Analyzed information obtained from the community and create new topics and resources to aid customers

• Empowerment Officer

  • Sep 2010 - Sep 2014

  • Coordinate attendance to participate in community events to promote growth within the community by educating citizens on topics related to education, financial management, politics and healthcare • Submit weekly testimonies and reports of satisfied customers and quantified data for corporate review • Execute daily management and educational campaigns in both English and Spanish • Perform daily presentations and outreach for over 400 customers on organization’s mission, services… Show more • Coordinate attendance to participate in community events to promote growth within the community by educating citizens on topics related to education, financial management, politics and healthcare • Submit weekly testimonies and reports of satisfied customers and quantified data for corporate review • Execute daily management and educational campaigns in both English and Spanish • Perform daily presentations and outreach for over 400 customers on organization’s mission, services and programs in The Mexican Consulate • Provide individual support of specific resources and answering customer questions and concerns