Experience

Allenbuild Ltd

• Construction
• 1 - 100 Employee

• Aftercare administrator

  • Sep 2014 - Present



Robert Dyas

• United Kingdom
• Retail
• 300 - 400 Employee

• Customer Service Administrator

  • Jun 2013 - Jul 2014

  I currently hold the position of a Customer Service Administrator for Robert Dyas, I started in June 2013 as a customer Service advisor and then I was offered the role as an administrator after 6 months. As a Customer Service Advisor my daily duties included: • Efficiently and effectively handle queries from customers • Inbound and outbound calls • Achieve individual targets and contribute fully to achieving departmental response time targets to queries • Troubleshoot problems and provide excellent customer service in order to answer customer queries. • Dealing with emails from customers • Liaise with courier company to chase customer orders • Placing orders • Identify and assist to resolve issues arising from customer contact As an Administrator my Daily duties include: • Processing Web orders • Ensuring all relevant checks have been done before orders are dispatched (Fraud checks using 192) • To authorize payments on web orders • Respond to all allocated queries within agreed KPIs set by the call centre manager • Liaise with third party suppliers to ensure orders are being processed • Refunds and gift vouchers, organizing good will gestures • Manage communication between customer services and 96 stores • Process claims with the courier companies if items are missing or undelivered. • Assist the team leader with team management duties • Work closely with the warehouse team to inform customers for orders that could not be fulfilled • Complete the returns procedure once items have been returned back to the warehouse • Exception reports for the courier company I have enjoyed my time at Robert Dyas as we all work closely in a team and as each day is different from the last. Unfortunately the Warehouse and call centre are moving location to Hemel Hempstead and this is too far for me to travel everyday. Show less



Tesco Distribution

• Office Clerk

  • Nov 2012 - Mar 2013

  Tesco Distribution Services Office Clerk November 2012 – March 2013 I held the position of a distribution clerk at Tesco Weybridge. I had been in the position for 3 months. My daily duties included: • Morning reports for site Manager • Meeting trailers and drivers and directing them to tip points • Afternoon reports for site manager • Control pick teams, prioritise and co-ordinate picks of stock • Locate and sort stock for various stores • Received goods data log • Use of Excel, Word and Outlook to complete above tasks • Liaise with other stores and Clerks via phone above movement of vehicles and trailers I have thoroughly enjoyed my time at Tesco and was headhunted for the HR trainee manager’s scheme. Unfortunately I have had to decline the post as the new job would have meant a relocate to another region. My main base would have been the south Coast and the commute was far to great to undertake. Unfortunately I had to leave Tesco as they decided to relocate too far for my travel. Show less



THORPE PARK Resort

• United Kingdom
• Recreational Facilities
• 200 - 300 Employee

• Security Officer

  • Mar 2012 - Nov 2012

  Thorpe Park Security Officer - March 2012 – November 2012 At Thorpe Park I held the position of Security officer and was trained in the following (SIA equivalent): • Anti-terrorism measures • Restraints • Handcuff training • Contraband searching • Customer service training (equivalent to NVQ level 2) • My daily duties include: • Assisting guests arriving at the park • Random searches on guests at park entrance • Routine patrols • Attending any radio calls • Assisting Police with reports I regularly attended in-house meetings and seminars focusing largely upon customer service and customer relations. I really enjoyed the day-to-day challenges that I met at Thorpe Park. I enjoy being part of a team in a large organization, in which no two days are the same. Unfortunately Thorpe park is only seasonal which is from March to November. Show less



Royal Caribbean Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Sales Associate

  • Oct 2010 - Feb 2012

  Royal Caribbean International Cruise Line Company Sales Assistant within call centre - 10/2010 – 02/2012 • Answering customer queries via telephone or email • Assisting customers with the complaints and resolution procedure • Processing new bookings with new customers Royal Caribbean International Cruise Line Company Sales Assistant within call centre - 10/2010 – 02/2012 • Answering customer queries via telephone or email • Assisting customers with the complaints and resolution procedure • Processing new bookings with new customers



TK MAXX

• Retail
• 700 & Above Employee

• Customer Service

  • Sep 2009 - Sep 2010

  TK Maxx Woking Customer Service Associate - 09/2009 – 09/2010 • Assisting customers locating desired items • Helping customers return unwanted items • Distribution of new stock onto Shop floor TK Maxx Woking Customer Service Associate - 09/2009 – 09/2010 • Assisting customers locating desired items • Helping customers return unwanted items • Distribution of new stock onto Shop floor