Experience

The Mirage

• United States
• Hospitality
• 500 - 600 Employee

• Concierge Supervisor

  • Apr 2022 - Present

  Managing the workflow of their employees, creating team schedules and delegating tasks Assessing the work performance of their employees and identifying areas that need improvement Ensuring that business goals, deadlines and performance standards are met Training and onboarding new hires to make sure they understand their roles Setting goals for workers and making sure they comply with the company’s plans and vision Interview and train new employees Reporting performance records and evaluations to HR and senior management Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc Anticipate guests needs in order to accommodate them and provide an exceptional guest experience Maintain inventory of supplies and order new stock as needed Show less



Tao Group Hospitality

• United States
• Hospitality
• 700 & Above Employee

• Concierge

  • Jan 2022 - Jan 2023

  Assist guests, patrons, tenants, or employees with personal services such as making dinner and nightlife reservations, offering suggestions for events. Handle a high volume of inbound or outbound calls or both and still create a positive experience for each caller. Listening to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Managing emails, live chat, social media accounts. Assist guests, patrons, tenants, or employees with personal services such as making dinner and nightlife reservations, offering suggestions for events. Handle a high volume of inbound or outbound calls or both and still create a positive experience for each caller. Listening to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Managing emails, live chat, social media accounts.



Bellagio

• United States
• Hospitality
• 700 & Above Employee

• Luxury Experience Assistant

  • Sep 2019 - Mar 2020

  Coordinate all that is needed for Luxury Guests arrivals, such as: pre-arrival, check in, room assignment, concierge services, email correspondence. Administrative tasks in researching potential luxury guests, data entry, managing and distributing information to managers on duty, answering calls, responsible for confidential and time sensitive guest information. Scheduling VIP clients; reviewing, prioritizing and responding to emails; answering and returning phone calls; organizing documents; maintaining records; taking notes at meetings and any other administrative tasks Show less



Hakkasan Group

• Hospitality
• 1 - 100 Employee

• Concierge

  • Apr 2018 - Nov 2019

  Assist guests, patrons, tenants, or employees with personal services such as making dinner and nightlife reservations, offering suggestions for events. Handle a high volume of inbound or outbound calls or both and still create a positive experience for each caller. Listening to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Managing emails, live chat, social media accounts. Assist guests, patrons, tenants, or employees with personal services such as making dinner and nightlife reservations, offering suggestions for events. Handle a high volume of inbound or outbound calls or both and still create a positive experience for each caller. Listening to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Managing emails, live chat, social media accounts.



The Mirage

• United States
• Hospitality
• 500 - 600 Employee

• Concierge

  • Aug 2017 - Sep 2019

  Answer phone an email inquiries from potential guests in a timely and respectful manner Greet guests and visitors warmly and make them feel welcome and attended Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions Receive and redirect mail, phone calls, packages, etc Ensure that guest spaces and lobby are clean and tidy at all times Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc Anticipate guests needs in order to accommodate them and provide an exceptional guest experience Maintain inventory of supplies and order new stock as needed Show less



MGM Resorts International

• Mirage

• Fronk Desk

  • Dec 2016 - Aug 2017

  With little direct supervision, greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. Providing excellent customer service, upholding The Mirage standards. Greeting customers and answer their questions in a friendly, conversational manner. Strive to provide guests with the best experience possible and work problems quickly. With little direct supervision, greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. Providing excellent customer service, upholding The Mirage standards. Greeting customers and answer their questions in a friendly, conversational manner. Strive to provide guests with the best experience possible and work problems quickly.



Dollar Bank

• United States
• Banking
• 700 & Above Employee

• Assistant Branch Manager

  • Aug 2013 - Dec 2015

  Managed the Bank in several aspects of the Bank; operations, loans, team building and coaching, cash handling, audits, customer service. Event Planner and Co. Founder of Fox Chapel Networking Group -Helped set up venues, coordinate speakers, creating contacts with business to showcase their product at each event -Part of the creative team in organizing invites, event layout, event schedules, and staffing. Managed the Bank in several aspects of the Bank; operations, loans, team building and coaching, cash handling, audits, customer service. Event Planner and Co. Founder of Fox Chapel Networking Group -Helped set up venues, coordinate speakers, creating contacts with business to showcase their product at each event -Part of the creative team in organizing invites, event layout, event schedules, and staffing.



Institute of Brazilian Issues

• Washington D.C. Metro Area

• Event Planner

  • Aug 2011 - Dec 2011

  Assisted the Events Manager with: Understand requirements for each event, planning events with attention to financial and time constraints Scheduling speakers arrivals and itineraries Research vendors (catering, decorators, musicians etc.) Assisted managing event operations (preparing venue, invitations etc.) Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards Oversee event happenings and act quickly to resolve problems Evaluate event’s success and submit reports Show less