Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Sales Development Representative

  • May 2023 - Present



BMO

• Canada
• Financial Services
• 700 & Above Employee

• Retail Relationship Banker

  • Nov 2022 - May 2023



Amazon

• United States
• Software Development
• 700 & Above Employee

• Account Health Specialist

  • Apr 2022 - May 2023

  - Assist selling partners in Brazil to maintain their account compliant with company policies - Proof-read confidential documents before submitting to our internal teams for verification - Maintain strong relationships with sellers, avoiding enforcements for 3-4 accounts daily - Assist selling partners in Brazil to maintain their account compliant with company policies - Proof-read confidential documents before submitting to our internal teams for verification - Maintain strong relationships with sellers, avoiding enforcements for 3-4 accounts daily



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Website Specialist II

  • Sep 2021 - Dec 2021

  - Manage 20-40 projects at a time through different stages of the build cycle - Work with internal teams daily to make ensure projects were within scope and timeframe - Build credibility as a trusted consultant to guide customers in building a highly effective website for their business - Able to listen to customers, understand their needs, and communicate those needs in writing to our Website Designers - Manage 20-40 projects at a time through different stages of the build cycle - Work with internal teams daily to make ensure projects were within scope and timeframe - Build credibility as a trusted consultant to guide customers in building a highly effective website for their business - Able to listen to customers, understand their needs, and communicate those needs in writing to our Website Designers



BMO U.S.

• United States
• Banking
• 700 & Above Employee

• Customer Experience Representative

  • Sep 2019 - May 2021

  - Built sustainable relationships and trust with customer accounts through open interactive communication - Improved product knowledge skills to understand customer needs and provide real, effective solutions - Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution - Managed risk and compliance while supporting operations in the branch - Built sustainable relationships and trust with customer accounts through open interactive communication - Improved product knowledge skills to understand customer needs and provide real, effective solutions - Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution - Managed risk and compliance while supporting operations in the branch



Bank of America

• United States
• Banking
• 700 & Above Employee

• Relationship Banker

  • Oct 2017 - May 2019

  - Identified financial needs of customers and presented appropriate product and service options. Surpassing quarterly goals by 20% - Educated customers on options for managing financial transactions by leveraging technology, tools and resources - Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation - Collaborated with mortgage and wealth management partners to assist customers with specialized needs. - Identified financial needs of customers and presented appropriate product and service options. Surpassing quarterly goals by 20% - Educated customers on options for managing financial transactions by leveraging technology, tools and resources - Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation - Collaborated with mortgage and wealth management partners to assist customers with specialized needs.



WiseUp Language School

• United States
• Higher Education
• 100 - 200 Employee

• Pedagogical Coordinator

  • Dec 2011 - Jun 2013

  - Coordinating pedagogical and educational strand of projects, including planning, monitoring and management of educational approaches and strategies. - Preparing and organising professional development opportunities for teachers - Focus on quality control and accountability - Incorporate varying pedagogical methods into the curriculum that appeal to students with different learning styles - Coordinating pedagogical and educational strand of projects, including planning, monitoring and management of educational approaches and strategies. - Preparing and organising professional development opportunities for teachers - Focus on quality control and accountability - Incorporate varying pedagogical methods into the curriculum that appeal to students with different learning styles