Customer Success Manager

• Dec 2022 - Present

Residential Real Estate Sales Specialist

• Sep 2020 - Present

eXp is a multi-million dollar Real Estate Firm designed for serious Real Estate Agents looking to take their business to the next level. In this role, I stem from an entrepreneurial workflow to understand buyers & sellers needs in the state market. I facilitate & close Residential Transactions by helping sellers to get top-value for their homes, & for buyers to get the most bang for their buck. eXp is a multi-million dollar Real Estate Firm designed for serious Real Estate Agents looking to take their business to the next level. In this role, I stem from an entrepreneurial workflow to understand buyers & sellers needs in the state market. I facilitate & close Residential Transactions by helping sellers to get top-value for their homes, & for buyers to get the most bang for their buck.

Freelance Cinematographer/Photographer/Web Designer

• 2019 - Present

I utilize an A7R IV + A7S III to work on consumer or personal endeavors to build out high-quality marketable content. 4k+ Video, HDR Images, Gimbal Stabilization, Post-Editing/Color Grading & more. Also builds websites and does regular upkeep/maintenance. I utilize an A7R IV + A7S III to work on consumer or personal endeavors to build out high-quality marketable content. 4k+ Video, HDR Images, Gimbal Stabilization, Post-Editing/Color Grading & more. Also builds websites and does regular upkeep/maintenance.

Product Sales Specialist

• Oct 2018 - Jun 2023

Apple as we know it, is a global powerhouse machine constantly running to drive innovation, and make everyday consumer & business life easier through hardware & software products. I wear many hats in pre-sale and post-sale to firstly understand who my B2C or B2B customers are by building rapport, identifying their key needs - and vision, and to make sure their lives are easier by seamlessly streamlining their product setups.

IT Support Specialist

• Oct 2020 - Mar 2021

I supported through a remote experience by helping our Global Apple Support community during the pandemic while stores were closed. During this time, I did heavy product & software troubleshooting while managing up to 3 chats at a time, handling multiple email queries, facilitating replacement/repair transactions, sales inquiries, and more.

Mid-Market Business Development Representative

• Feb 2022 - Nov 2022

Pendo is an all-in-one Product Experience & Engagement Platform designed for streamlining Product teams! We have a maniacal focus on streamlining product experiences for Product Managers, Customer Success teams, Marketing/UX - UI teams & much more! Pendo's platform is designed to collect internal or external qualitative & quantitative user behaviors/analytics, streamlining your onboarding processes for customers or employees, or collecting direct feedback from users. We also have a product roadmapping tool for better planning! I play a key part in Pendo's mission to research & identify potential customers, and probing to understand their specific use cases for driving product adoption, making life easier, or driving revenue. Show less

Business Development Representative

• Dec 2021 - Feb 2022

Real Estate Specialist

• Aug 2019 - Sep 2020

Tier 2, Technical Support Representative

• 2018 - 2018

Inventory Associate

• May 2016 - May 2017

-Unloaded truck freight and categorized it efficiently. -Stocked shelves neatly and accordingly to labels. -Worked as a team to complete job on time between co-workers. -Provided efficient customer service by helping customers find what they need in a courteous manner. -Unloaded truck freight and categorized it efficiently. -Stocked shelves neatly and accordingly to labels. -Worked as a team to complete job on time between co-workers. -Provided efficient customer service by helping customers find what they need in a courteous manner.

Courtesy Clerk

• 2014 - 2015

-Worked with 500+ customers a day packing bags, and ensuring quality customer service. -Worked efficiently with organizing and stocking shelves for a better shopping experience. -Worked overtime with the managers to help clean up the store. -Helped to recover shopping carts and refill the lobby for customer use. -Worked with 500+ customers a day packing bags, and ensuring quality customer service. -Worked efficiently with organizing and stocking shelves for a better shopping experience. -Worked overtime with the managers to help clean up the store. -Helped to recover shopping carts and refill the lobby for customer use.

Library Assistant

• 2013 - 2015