Experience

The Northridge Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Director of Data Solutions

  • Apr 2022 - Jun 2022

  • Managed a team of data analysts, data scientists, data engineers, and data visualization experts

• Director of Product Development - Data Analytics & Technology Solutions

  • Jun 2021 - May 2022

  Greater Chicago Area • Managed key strategic client relationships resulting in 4.2x growth in revenue and 2.1x increase in gross margin • Designed customer experience and predictive analytics model for global Fortune-500 telecom client • Managed strategic partnerships and client integration with outside firms specializing in speech analytics

• Director of Product Development - Quality Solutions & Customer Analytics

  • Jan 2021 - Jul 2021

  Greater Chicago Area • Managed enterprise and government client relationships, resulting in 16% growth in revenue and 1.4x increase in gross margin • Designed global customer experience analytics strategy and roadmap for Fortune-500 healthcare client • Drafted new Statement of Work (SOW) for Quality Monitoring and Customer Analytics, which improved definitions for scope and risk • Developed client engagement analytics pipeline and outreach strategy with senior leadership

• Director of Enterprise Accounts - Quality Solutions & Customer Analytics

  • Apr 2020 - Mar 2021

  Greater Chicago Area • Managed 6 enterprise client relationships, with 5 direct reports, resulting in 11.5% growth in revenue and 1.7x increase in gross margin • Designed and implemented client delivery model, which improved client satisfaction scores and client retention • Developed new data analytics model, publishing associated white paper and multiple blog articles



NICE Ltd

• United States
• Design Services
• 1 - 100 Employee

• Customer Success Manager, Mattersight Corp.

  • Jan 2020 - Apr 2020

  • Managed program resulting in $100m+ net benefit reported by client in FY 2019

• Senior Behavioral Science Analyst and Technical Coordinator, Mattersight Corp.

  • Apr 2019 - Dec 2019

  • Managed project resulting in $800k internal cost reduction (delivered ahead of target)

• Behavioral Science Analyst and Technical Coordinator, Mattersight Corp.

  • Apr 2017 - Mar 2019

  • Contributed on project resulting in $1.5m net benefit for client (5x improvement from target)

• Associate Behavioral Science Analyst, Mattersight Corp.

  • Oct 2015 - Mar 2017



Downers Grove South High School CSD 99

• Head Coach – Boys Gymnastics

  • Oct 2014 - Jan 2016

  Downers Grove, IL • Named “Head Coach of the Year” by the West Suburban Conference – Gold Division (2015)



Community High School District 99

• United States
• Education Management
• 100 - 200 Employee

• Substitute Teacher

  • Oct 2013 - Oct 2015

  Downers Grove, IL • Implemented lesson plans, supervise, and instruct students across all academic subjects - primary focus special education



U.S. Department of Education - International and Foreign Language Education Office

• Grant Reviewer / Panel Reader for International and Foreign Language Education Programs

  • Mar 2014 - Sep 2015

  • Served as reader for grant competitions as foreign language and area studies specialist



University Of Michigan - English Language Institute

• Undergraduate Consultant

  • Jan 2013 - Apr 2013

  Ann Arbor, MI • Consulted in language and pedagogy course for instructors whose previous education was not in English - advising on university teaching, curriculum design and development, and intercultural communication