Customer Service Advisor

• Feb 2018 - Present

Customer Service Manager

• Jul 2016 - Aug 2017

Responsible for meeting and greeting customersresponsible for all shop operations including opening and closing proceduresanswering customer queries effectivelytaking bets and translating bets into the systeminforming customers about our latest promotionskeeping the shop clean and tidy, organizing the staff rotaMaking sure the shop opened on time in the absence of any staff members Responsible for meeting and greeting customersresponsible for all shop operations including opening and closing proceduresanswering customer queries effectivelytaking bets and translating bets into the systeminforming customers about our latest promotionskeeping the shop clean and tidy, organizing the staff rotaMaking sure the shop opened on time in the absence of any staff members

Sales Account Manager

• Mar 2015 - Jul 2016

Managing a portfolio of accountsDealing with all aspects of a campaignUsing an existing network of industryManaging and training my own team of sales staff contacts to generate new businessCreating new motivational ways to get the team finding new businessBuilding a 'territory'Achieving sales targetsMaintaining and expanding relationships with existing clients Managing a portfolio of accountsDealing with all aspects of a campaignUsing an existing network of industryManaging and training my own team of sales staff contacts to generate new businessCreating new motivational ways to get the team finding new businessBuilding a 'territory'Achieving sales targetsMaintaining and expanding relationships with existing clients

Customer Service Sales Representative

• Jun 2013 - Mar 2015

Sales and retention of personal lines products via inbound and outbound callsSpeaking to lapsed clientsMid-term adjustments and renewalsAnswering general queriesGeneral administrationTaking first notification of claims Sales and retention of personal lines products via inbound and outbound callsSpeaking to lapsed clientsMid-term adjustments and renewalsAnswering general queriesGeneral administrationTaking first notification of claims

Digital Sales Account Manager

• Mar 2011 - May 2013

Regularly conducted meetings with existing and prospective clients, and confidently promoted the services Supertouch could offer to match our clients' specific requirements.Managed and grew B2B and B2C client social media accounts.Ran targeted paid digital campaigns across a wide range of channels, including Facebook & AdWords/Google Display NetworkEfficiently costed for clients, collaborating with Directors, Senior Designers and third party suppliers.Proactively identified and recommended opportunities to profitably develop the client.Assisted with monthly sales forecasts and invoicing

Customer Service Assistant

• Nov 2008 - Sep 2010

Proactively approached customers who may need help purchasing tickets.Advising customers on their journeys with real time information whilst providing a welcoming presence throughout the station. Managing the individual needs of customers, including those with special requirements.Providing consistent levels of service throughout a busy day.Ensuring that every customer feels valued, Making their journeys faster, simpler and stress free.Anticipate potentially dangerous or hazardous situations and minimise service delays by ensuring customers get on and off trains quickly and safely.