Daniel Fox
Community Manager at TransPennine Express- Claim this Profile
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Bio
Credentials
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Legionella Responsible Person Training
SOCOTECMay, 2021- Nov, 2024 -
Managing Safely
IOSHJun, 2019- Nov, 2024
Experience
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TransPennine Express
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United Kingdom
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Transportation/Trucking/Railroad
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300 - 400 Employee
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Community Manager
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Sep 2021 - Present
Community engagement and social value lead at TransPennine Express, managing our relationships with the world of community rail, as well as recording and reporting the impacts the business has on the communities we serve.
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Group Station Manager
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Jul 2019 - Sep 2021
Responsibility for the management of seven railway stations in the Humberside region for TransPennine Express, including Hull Paragon Interchange. Duties include management and development of the station teams as well as the estates themselves. Stakeholder engagement and wider projects within the Customer Experience directorate of TransPennine also play a significant part in the role.
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Station Team Leader
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Dec 2016 - Jul 2019
Responsibility for smooth running of Huddersfield Station on a shift basis, managing deployment of staff, responding to issues and responding to incidents to provide the best service to customers. In addition to day-to-day shift work I have also been involved in training out a new system to other depots accross the network as well as project work.
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MAG (Airports Group)
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United Kingdom
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Airlines and Aviation
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700 & Above Employee
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Car Parks Team Manager
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Mar 2014 - Dec 2016
• Daily responsibility for the car parks and roadways estate at Manchester Airport, as well as a pool of 350 staff on a shift basis.• Continuous successful delivery of a car parking operation which shows a year on year growth of over 5%.• Helped to Maintain and improve Net Promoter Scores from 50% to 70% over the last financial year through management of the operation.• Played an instrumental part in reducing operational costs through improved management of damages and staff.• Helped to deliver a year on year staff engagement improvement of around 40% through various means.• Heavy involvement with issues of health and safety, working with senior leadership and staff to make significant improvement to working practices. Show less
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Valet Parking Receptionist
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Feb 2011 - Feb 2014
• Provided exceptional customer service to passengers utilizing our premier car parking option.• Proficient delivery of the operation from the on-the-floor keymaster aspect of the role, taking responsibility for maintaining rate of vehicle movements safely.
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GC Employment (Dormant Account)
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Student Tourism Ambassador Recuit
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Nov 2010 - Feb 2011
The role entailed the provision of ancillary customer services to all passing through Manchester Airport in any way that was deemed possible, and in the few circumstances I was unable to help, the direction of the public to the parties who could. The role was part of a Government funded scheme to get people into work and as such I used the time to retrain myself for the world of work, achieving a level 2 NVQ and honing my skills as a customer service professional. The role entailed the provision of ancillary customer services to all passing through Manchester Airport in any way that was deemed possible, and in the few circumstances I was unable to help, the direction of the public to the parties who could. The role was part of a Government funded scheme to get people into work and as such I used the time to retrain myself for the world of work, achieving a level 2 NVQ and honing my skills as a customer service professional.
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HOME Fundraising Ltd
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United Kingdom
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Fundraising
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100 - 200 Employee
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Fundraiser
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Mar 2009 - Jun 2009
Role entailed the door to door collection of charity subscriptions, responsibilities included positive brand representation, filling out of direct debit mandates and observation of Data Protection Policy. Role entailed the door to door collection of charity subscriptions, responsibilities included positive brand representation, filling out of direct debit mandates and observation of Data Protection Policy.
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CJ Garlands
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Middlesbrough
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Customer Service Advisor (Telesales)
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Sep 2008 - Jan 2009
As a telesales operative working on contract to Vodafone I was responsible for the sale of additional products to existing customers, as well as the account management and issue resolution. In this role I developed my ability in strong brand representation as well as observation of Data Protection. As a telesales operative working on contract to Vodafone I was responsible for the sale of additional products to existing customers, as well as the account management and issue resolution. In this role I developed my ability in strong brand representation as well as observation of Data Protection.
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NEMS Market Research
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United Kingdom
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Market Research
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1 - 100 Employee
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Computer Aided Telephone Interviewer
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Sep 2007 - Sep 2008
This role entailed cold calling of individuals, with the aim of carrying out market research surveys. The role is the basis of my excellent telephone manner and my customer engagement abilities. This role entailed cold calling of individuals, with the aim of carrying out market research surveys. The role is the basis of my excellent telephone manner and my customer engagement abilities.
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Education
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2005 - 2007
Bede Sixth Form College
A Levels, 1 at A grade, 1 at B grade and 1 at C grade -
2010 - 2011
Skills Solutions (Via Future Jobs Fund)
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2001 - 2005
Northfield School and Sports College
4 GCSEs at A*, 5 GCSEs at A, 2 GCSEs at B and 1 GCSEs at C grade
Community
