Network Operations Center Technician

• Jul 2017 - Present

Technicians in the NOC provide support over the phone and email to customers that subscribe to enterprise services as well as being an escalation point for residential support team. Being in this position one can expect to experience some of the following: Completing work orders for enterprise customers Subnetting Maintaining and configuring ADTRAN, Cisco, and Juniper devices Understanding ARP, VLANs, trace routes, Ethernet Transport, MPLS, OSPF Configuring business groups, SIP Bindings, subscribers and hunt groups on MetaSwitch Providing support and advice to customers on Comm Portal usage Troubleshooting Polycom VoIP desk phones Being part of an On Call rotation Identifying and escalating priority issues to a supervisor, manager or engineer Show less