Director, Client Services

• May 2022 - Present

Lead Associate Account Director

• Jan 2022 - May 2022

Director, Customer Success - East

• Jun 2021 - Dec 2021

Senior Manager, Customer Success

• Nov 2019 - Jun 2021

• Manage and serve as primary point of client contact for up to 15 strategic accounts with revenue grossing up to $3M/quarter • Account lead for performance management, campaign reporting, analytics insights, and client communication • Pivotal department leader to steward ADARA’s transition from a programmatic media company to a data/software as a service enterprise

Account Manager

• Mar 2018 - Nov 2019

• Manage and serve as the direct point of contact for 20+ accounts with revenue grossing up to $2.2M/quarter • Account lead for performance management, campaign reporting, analytics insights, and client communication

Account Coordinator/Sales Planner

• Sep 2016 - Feb 2018

• Spearheaded strategy components for proposals with our largest revenue clients, such as Disney, IHG, Marriott, and United • Assisted our Senior Account Managers with reporting and account maintenance for our highest priority clients • Provided CPA and goal analysis in preparation for campaigns

Sales Planner

• Feb 2016 - Jun 2016

• Assisted a sales team that grew YoY revenue by 35% in Q2 2016 • Designed and created collateral for Sales Department in order to drive business development initiatives • Calculated pricing for all RFP responses and ensured a profitable margin was maintained • Created informative case studies and one-sheets using In-Design that were presented to clients • Assisted a sales team that grew YoY revenue by 35% in Q2 2016 • Designed and created collateral for Sales Department in order to drive business development initiatives • Calculated pricing for all RFP responses and ensured a profitable margin was maintained • Created informative case studies and one-sheets using In-Design that were presented to clients

Customer Support Agent (Seasonal)

• Jul 2015 - Jan 2016

• Critically analyzed consumer feedback to track usability trends, and worked cross-functionally with our developers in order to improve our interface • Ranked in the top 12% for customer satisfaction in the department • Part of a team that ranked 1/10 for total customer satisfaction in the department • Critically analyzed consumer feedback to track usability trends, and worked cross-functionally with our developers in order to improve our interface • Ranked in the top 12% for customer satisfaction in the department • Part of a team that ranked 1/10 for total customer satisfaction in the department

Business Development Associate

• Sep 2014 - Jun 2015

• Executed season and group ticket sales through a full sales cycle (prospecting, qualifying, presenting, and closing) • Managed corporate accounts and organized retention initiatives for our partnership program, Soul Connect • Part of a team that increased sales revenue by over 150% from the previous season • Executed season and group ticket sales through a full sales cycle (prospecting, qualifying, presenting, and closing) • Managed corporate accounts and organized retention initiatives for our partnership program, Soul Connect • Part of a team that increased sales revenue by over 150% from the previous season

Sports Writer Intern

• Jan 2014 - Sep 2014

• Analyzed and assessed current news stories and topics pertaining to the NFL’s AFC North • Drafted two articles per week covering the AFC North • Had an article retweeted on Twitter by Minnesota Vikings RB Ben Tate (81.6K followers) • Analyzed and assessed current news stories and topics pertaining to the NFL’s AFC North • Drafted two articles per week covering the AFC North • Had an article retweeted on Twitter by Minnesota Vikings RB Ben Tate (81.6K followers)

Administrative Assistant

• Jan 2013 - May 2014

• Supported Dean's Office, faculty, and staff with departmental projects as assigned • Referred undergraduate and graduate students to needed resources • Supported Dean's Office, faculty, and staff with departmental projects as assigned • Referred undergraduate and graduate students to needed resources