Experience

Highline

• Telecommunications
• 1 - 100 Employee

• Information System Specialist

  • Oct 2022 - Present



Nomi Health

• United States
• Software Development
• 200 - 300 Employee

• Operations Support System Manager

  • Oct 2021 - Mar 2022

  Manage and direct the Regional System Ops technicians to maintain and improve software usage in Texas • Recruit and train Regional System Ops Technicians • Oversee successful and quality of all the training and implementation of Nomi Field Tech and software in State of Texas • Oversees the daily workflow of Nomi Health software operations in assigned Texas State • Creates and upholds client relationship. • Familiarize and become subject-matter expert on Admin and user level functions of Nomi Health software and field technology. • Report and process software errors and improvements to Project Managers • Establish and maintain relationship with Software Project Managers and State Directors. • Constantly improve SOP’s for software implementation and Field Technology usage. • Develop and improve Software issue reporting and correction. • Maintain Accountability of Field Technology in the State of Texas • Receive staff I.T. concerns and correct them or direct them to the proper level as necessary. • Instruct and Maintain company software policies and procedures • Diagnose and report system errors or recommended improvements • Train Regional System Ops Technicians on any software updates and changes • Work with Project Managers and Development team on field implementation of updates and projects. Show less



Arcola Police Dept

• United States
• Law Enforcement
• 1 - 100 Employee

• Police Officer

  • Apr 2020 - Sep 2020



Houston Cardiovascular Associates

• Medical Practices
• 1 - 100 Employee

• Director of Information Technology

  • Aug 2012 - Aug 2020

  Responsible for implementing, managing, and enforcing information security directives as mandated by HIPAA Ensuring the ongoing integration of information security with business strategies and requirements Ensure that the access control, disaster recovery, business continuity, incident response, and risk management needs of the organization are properly addressed. Lead information security awareness and training initiatives to educate the workforce Preform ongoing information risk assessments and audits to ensure that information systems are adequately protected and meet HIPAA certification requirements. Educate vendors and guests of HIPAA/Security/Privacy laws and policies that we have in effect. Create, review, update and present HIPAA/HITECH/Security policy as needed. Setup, maintain, repair and update company wide computers/laptops/tablets(Windows 7,10) printers, scanners, servers(VMware Windows servers 2008-2019, MS Exchange 2007-2019, MSSQL, Cisco UCS) NAS/SAN (HP Nimble, Dell EMC) switches, routers, firewalls, access points. Monitor serves for any issues that come up and provide a fast solution to repair the issue, Develop, review, and certify all back-up and disaster recovery procedures and plans Ensures proper security measures have been evaluated and implemented as indicated by company policy and/or best industry practices. Maintain Active Directory by, adding/terminating users; assigning user rights and access; resetting passwords; establishing e-mail addresses; Updated and maintain GPO, DNS, AD, RPD, IIS, Certificate, VPN, etc Maintain Microsoft Exchange Server (2007-2019) by creating, updating, and removing email accounts as needed. Review infrastructure and create/update budget for the next year and present to upper management. Preform weekly update and maintain to all servers. Monitor server activity 24 hours a day Successfully upgraded infrastructure to 95% Vmware/HyperV(the latest edition) Show less



Waller County Sheriff Department

• Deputy Sheriff

  • May 2019 - Jan 2020



Iowa Colony Police Department

• Police Officer

  • Nov 2015 - Jul 2016



Braintek

• Oak Ridge North, Texas

• Network Engineer

  • Aug 2009 - Aug 2012

  Supervised small business personal on computer use Remote into windows 2000/2003/2008/2011 servers and maintain backup and system maintenance (Backup exec,Acronis, NTBackup,Ghost) Build, repair and maintain windows 2003/2008/2011 servers for clients Create,Manage,update Active Directory,Group Policies,DNS IIS VPN ( Cisco,Microsoft) Plan,Install,migrate,and maintain Exchange server 2003/2007/2010 with multi-site experience. Compinted servers in to virtual server with VMWare ESXI Setup and installed Blackberry enterprise Server. Perform on-site repair and installation on location with clients. Repair server systems and other peripheral equipment;conduct a variety of diagnostic tests to determine repairs needed;make necessary repairs in a timely basis;communicate with customer as necessary to determine problem areas and repairs needed; ensure the highest quality of work produced. Install & troubleshoot system components. Have experience working with DOS & Windows (95/98/2000/XP/Vista/Windows 7) and Mac OS's Build and maintain Windows based AD controllers Install and maintain enterprise anti-virus (Symantec End Point, Trend Micro,Avast,Kaspersky) Design, setup, and troubleshoot network equipment, (Cisco (ASA, AIRNETS, and Switches),Checkpoint,Watchguard,Sonicwall, Netgear routers/firewalls,T1 lines,branch office and user VPN access,and routing tables. Work with local power plants (my clients) to make sure their network is within NERC Compliance,Updating modifying network security and protocol Worked with several doctors office to create/update policies due to HIPPA changes. Preformed server repairs and rebuilds using remote DRAC from dell and I/o light from HP. Work with venders on installing, upgrading and repairing Database applications such as SQL. Prepare a variety of paperwork to document work in progress, completed work,and other necessary tracking paperwork;submit required paperwork on a timely basis to department management. Show less



Support.com

• IT Services and IT Consulting
• 500 - 600 Employee

• Remote Support Engineer

  • Aug 2008 - Oct 2011

  Help OD and customers setup new computer system by removing unwanted software, installing Anti Virus software, installing and configuring system firewalls, preset all system to run at optimized speeds. Also helping customer set up home wireless networks. Help OD and customers setup new computer system by removing unwanted software, installing Anti Virus software, installing and configuring system firewalls, preset all system to run at optimized speeds. Also helping customer set up home wireless networks.



Hostgator.com

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Technical Support Specialist

  • 2010 - 2011



Ample Computer Service

• Information Technology Field Technician

  • Oct 2008 - Sep 2009

  Preformed on site computer maintenance and repair for business and consumers Troubleshoot computer and network problems over the phone or on site. Provided support in work shop with building new computer, rebuilding, repairing and data recovery Remote into windows 2000/2003/2008 server and maintained back up and system maintenance. Build, repaired and maintain windows 2003 servers for several company Created, deleted, maintained Buffalo and Centerville ISD Infrastructure (Active Directory, exchange, web sense, Cisco switch/routers, and workstations) Maintained schools Servers (Exchange, AD, DNS, IIS, VPN) Design, order, install and configure varies switches and wifi system. Preformed network maintained from installing new network and cable to troubleshooting to replacement. Designed and maintain website, company email account and company web servers. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Network Administrator

  • Feb 2008 - Oct 2008

  Install, configure, and support various systems to include servers, desktop PC's and laptops, network equipment, and software applications Coordinate the distribution of client/server software and service packs Make recommendations for new equipment and services and work with vendors for specifications and procurement Assist with the organization and inventory of all hardware and software resources Maintain excellent communication regarding all tasks and projects Provide emergency on-call support Timely completion of assigned projects Perform other duties as assigned Monitor existing messaging infrastructure and server usage to ensuring proper working order Network performance tuning and monitoring Support Servers, routers, and switches on multiple platforms, including HP, DELL, and CISCO Maintain documentation for all servers, interconnectivity diagrams, and SOX controls Monitor system performance of server software and hardware including setup, maintenance, upgrades, and system health checks Analyze and interpret existing LAN/WAN infrastructure: provide information and recommendations for network design, advancement, and problem resolutions Responsible for providing PC set up and troubleshooting assistance for 400 - 500 users. Extensive Leadership skills, working in infrastructure environments providing the following: hardware and software troubleshooting, network support. Setup troubleshot blackberry phone and system. Provided one on one classes with end user about blackberry Show less



Pine Prairie Fire

• Firefighter and Department elected secretary

  • 2007 - 2008



PDS Tech

• Mainframe Operator

  • Apr 2007 - Dec 2007

  Perform daily quality control checks on print Used Excel to perform QC reports Print, burst and distribute inmate statements Restart printers from the mainframe Print daily reports and distribute them as needed Monitor mainframe printing Used Excel for weekly and Monthly inventory control Shutdown/Startup/Restart printers on mainframe network Remotely administrated print mainframe Assisted IT personal run/install/ VMWARE web interface Assisted IT personal install network cables to routers Assisted IT personal disconnect and uninstall 1U server and then moved them to a new rack Show less



Nationwide Internet

• Technology, Information and Internet
• 1 - 100 Employee

• Night Technical Support Specialist

  • Feb 2006 - Oct 2006

  Operated multi-phone lines Provided Technical support for 60-100 EU via the phone each night Set-up and troubleshot internet problems via phone Maintained and monitor network status and systems for outages During system outages, called our venders and network support personal and provided detail and up to date information Troubleshot and repair web hosting issues Troubles-hooted and repair T1 lines for our VIP customers Increased sales and processed orders Help the local LAN administrator to install software on office computers Help perform network and server maintained on a windows 2000/3 environment Troubleshoot and repaired, customer website Website included http, https, ftp, ssl, on UNIX (apache) and windows servers (IIS) Setup and repaired .htaccess for EU Show less



Oracle Fire Department

• Communication and Firefighter

  • Apr 2005 - Feb 2006

  Setup first networks so department computer can communicate with each other. Custom built and maintains computer systems. Maintained and program VHF hand held and mobile radio system In charge of getting new radio repeater systems for the department Setup installed and maintains Wireless networks and internet café Designed and maintain Fire Departments website Designed Access interface for personal record and building record Set up VPN over Wireless to access, Access server Used Access to design and create Inventory and Personal database Used Excel to monitor call logs Show less



Datadrive

• Tech Support

  • Sep 2005 - Oct 2005

  Preformed on site computer maintenance Troubleshoot computer and network problems over the phone or on site. Provided support in work shop with building new computer, rebuilding, repairing and data recovery Remote into windows 2000 server and maintained back up and system maintenance. Preformed network maintence from installing new network and cable to troubleshooting to replacement Preformed on site computer maintenance Troubleshoot computer and network problems over the phone or on site. Provided support in work shop with building new computer, rebuilding, repairing and data recovery Remote into windows 2000 server and maintained back up and system maintenance. Preformed network maintence from installing new network and cable to troubleshooting to replacement



PJSNET

• Technical Support

  • Jan 2004 - Aug 2004

  Operated multi-phone lines Provided Technical support for 100-120 EU via the phone per day Set-up and troubleshoot internet problems via phone Ran and verified credit card system via internet Increased sales and processed orders Ran and maintained daily usage reports Maintained company website, help EU to setup website Operated multi-phone lines Provided Technical support for 100-120 EU via the phone per day Set-up and troubleshoot internet problems via phone Ran and verified credit card system via internet Increased sales and processed orders Ran and maintained daily usage reports Maintained company website, help EU to setup website



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Signal Support Service Specialist

  • Jun 2000 - Jan 2004

  Secure and no secure network system administrator Microsoft Exchange server administrator (email) Prevented maintenance and user data backup programs Ran, maintained and logged all weekly back ups of all servers Created, maintained and deleted email accounts Installed and maintained long range vehicle radio systems Provided Technical Support and training on All Microsoft base systems and applications Designed multiple websites Building Key control- Issued, maintained and inventoried keys and key logs Closed a $35,000 deal on secured/non-secured video teleconference systems Installed, tested, maintained and repaired phone and network lines Supported internal personal through the installation, training, and maintenance computer hardware, software, telephones, associated tasks Troubleshoots and repairs computer hardware Managed and supervised military personal in the communication sections Managed major projects and made sure completion in a timely matte Installed exchange OWA server and linked to company website (I maintained) SSL for website Set up user pages with .htaccess. Show less