Experience

Dobson Fiber

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Chief Revenue Officer

  • May 2023 - Present



Summit Broadband

• United States
• Telecommunications
• 100 - 200 Employee

• Vice President - Residential Sales

  • 2022 - May 2023

  Led strategy and execution across the residential sales team driving growth in Fiber to the Home (FTTH) and Multi Dwelling Unit (MDU) verticals through Direct Sales, Call Center, Web and Retail sales channels. Led strategy and execution across the residential sales team driving growth in Fiber to the Home (FTTH) and Multi Dwelling Unit (MDU) verticals through Direct Sales, Call Center, Web and Retail sales channels.



GuideWell

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Sr. Director of Sales and Operations, Guidewell Connect

  • 2019 - 2022

  Guidewell Connect is a a part of the Guidewell Enterprise and a sister company to Blue Cross Blue Shield Florida. GuideWell Connect’s Sales solution brings together the best integrated shop and apply platform with the best inbound sales center, resulting in faster growth and more revenue. I was responsible for the contact center and operations team of 1000+ serving 8 health plan clients throughout the US. Guidewell Connect is a a part of the Guidewell Enterprise and a sister company to Blue Cross Blue Shield Florida. GuideWell Connect’s Sales solution brings together the best integrated shop and apply platform with the best inbound sales center, resulting in faster growth and more revenue. I was responsible for the contact center and operations team of 1000+ serving 8 health plan clients throughout the US.



Self Esteem Brands, LLC

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Vice President, Company Operations, Provision Technology

  • 2018 - 2019

  Provision is a technology service company serving Anytime Fitness, Basecamp Fitness and Waxing the City. We provide technology support solutions to over 4000 locations worldwide including security, surveillance, networking, A/V, and door access solutions. Provision is part of the Self Esteem Brands enterprise and we are focused on creating an incredible experience for all of our franchisees. Provision is a technology service company serving Anytime Fitness, Basecamp Fitness and Waxing the City. We provide technology support solutions to over 4000 locations worldwide including security, surveillance, networking, A/V, and door access solutions. Provision is part of the Self Esteem Brands enterprise and we are focused on creating an incredible experience for all of our franchisees.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Vice President Sales, Marketing and Operations

  • 2015 - 2018

  Comcast-NBC-Universal creates value through connecting customers to what matters the most to them. I am responsible for the sales and marketing team in one of the companies 15 regions to help make this happen. In our footprint, we serve over 700,000 customers who have access to our TV, internet, home phone, home security and Xfinity Mobile services generating over $1.1 billion in revenue. We are the largest provider of TV and Internet in the Twin Cities Region and we continue to innovate so our customers have access to the best network and receive the best service. I lead multiple sales and marketing teams to help ensure we provide the best customer experience. They include: Retail Stores, where we create a differentiated customer experience and our customers can come “touch and feel” our products first hand; Indirect Retail, where we partner with small business owners who resell our services so our customers can experience our products in the places they feel most comfortable; Direct Sales, the team who engages our customers at their homes so they have a personal face to face interaction; Xfinity Communities, where we help our apartment owners, managers and tenants connect with us with ease; Marketing Operations, the team behind the scenes who helps execute our marketing strategy and supports our sales team’s efforts.Key specialties in my role included market segmentation, competitive market intelligence, organizational leadership, digital marketing campaigns, customer experience strategy (NPS), technology trends, operating efficiency, low income broadband trends, retail, mobile/wireless, video, broadband, IoT, college campus video services, and Wi-Fi. Show less

• Region Director of Retail Sales

  • 2012 - 2015

  Recruited to lead a direct staff of 8 and a total organization of 500 serving customers through 44 Comcast stores and 400+ indirect locations throughout California including Walmart, Frys, Best Buy and Verizon.



Cricket Wireless

• United States
• Telecommunications
• 700 & Above Employee

• Director of Retail Sales - Colorado

  • Nov 2011 - Nov 2012



Openrange Communications

• Telecommunications
• 1 - 100 Employee

• Vice President - National Sales and Operations

  • Jan 2010 - Nov 2011

  Responsible for a national Sales and Operations team of 270+ employees * Optimized sales volume and profitability in startup revenues across 6 regions, 160 markets, 1.2 million homes, and 5 channels including Direct, Dealer, Telesales, and Web Sales. * Revitalized field sales results, engaging team in process enhancements to reduce cost and increase profitability. * Innovated recruiting, training, sales compensation, and leadership development programs to improve succession planning, staff performance, and retention by 10%. * Launched new pricing campaign with better customer quality controls to improve customer life cycle, decrease churn, decrease bad debt, and increase ARPU. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Region Account Manager -West Region

  • 2007 - 2010

  Promoted from Sr. District Manager within a year to lead T-Mobile’s largest region in marketing, sales and account management supporting 100 distribution points with $200MM in revenues and 13,000 monthly activations. * Championed critical relationship development efforts between T-Mobile and The Mobile Solution optimizing continuous improvement across operations delivering positive year over year sales of 24%. * Provided strategic direction to retail Directors and the Vice President and introduced sales techniques along with “best practices” increasing per store productivity by 27%. * Collaborated with advertising agencies and product vendors to develop advertising and promotions for product line. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Area Retail Sales Manager

  • Oct 2000 - Jul 2007

  Promoted to direct Sales Operations with a staff of 250+ in San Francisco Market. Implemented sales strategies for the company’s largest area with 24 points of distribution and representing $50 million in annual revenue. * Managed overall P&L across company owned retail sites in largest AT&T market driving marketing efforts, campaign development and day-to-day operations. * Increased subscriber segment 22% in 2006 exceeding quotas for net activations, renewals, accessories, and services. Promoted to direct Sales Operations with a staff of 250+ in San Francisco Market. Implemented sales strategies for the company’s largest area with 24 points of distribution and representing $50 million in annual revenue. * Managed overall P&L across company owned retail sites in largest AT&T market driving marketing efforts, campaign development and day-to-day operations. * Increased subscriber segment 22% in 2006 exceeding quotas for net activations, renewals, accessories, and services.