Research Assistant

• Sep 2018 - Present

Independent Technical Consultant

• Aug 2019 - Present

Design and implementation of core security policies,Implementation and management of GPS tracking systems,Assistance and preparation of technical requirements for Servers, GPS devices, and Software.Administration of technical contracts with third partiesManagement of IT projects Design and implementation of core security policies,Implementation and management of GPS tracking systems,Assistance and preparation of technical requirements for Servers, GPS devices, and Software.Administration of technical contracts with third partiesManagement of IT projects

Associate Technical Officer (Mobile Money Solution Project Implementation)

• Feb 2016 - Sep 2017

Core responsibilities:Review the Mobile Money technical requirement, Review and communicate third party technical requirement, Review and approve proper implementation of CBE MMS technical requirements, Prepare Detail MMS functionality test plan, Develop detail test cases for all functionalities, Prepare MMS technical user manual and training documents, Acquire and transfer knowledge from MMS provider to branch and agents respectively, Develop and define test cases, Participate in all the software , hardware and network configuration and deployment, Approve all the hardware and software that are acquired and installed as per the contract agreement, Organize and participate in all acceptance test, ensure proper knowledge transfer from the technology provider, Ensure all technical documents are provided to CBE, Engage whether the MMS solution is delivered as per the contractual agreement, Report accomplish tasks and identified problems to the Project manager, Participate in the Teams activities, and engage in the quality of work at each of the MMS project milestones.

Associate Technical Officer (Data Center Implementation Project)

• Jul 2014 - Jan 2016

Responsible for the close follow up and participation of a standard tier 3 Data Center implementation which includes Civil, Electrical, HVAC, Network, Fire-fighting System, Security, and Datacenter Management Tools Installation.The major responsibilities include-Review and Evaluate Project proposal documents, technical documents, and project schedule supplied by the vendor.Responsible for accurate and timely reporting against the project plan.Asses detailed solution documentation;Monitor the vendor in civil works, Electrical System setup, HVAC installation, and fire-fighting system deployment.React, alert and/or inform support staff of any problems observed in the systems.Monitor and ensure that the implementation of the project is flowing smoothly.Consult and Follow the project issues with partners.Manage and ensure the smooth day to day operation of the project site.

Associate Technical Officer

• Mar 2014 - Jun 2014

Monitoring E-Payment Servers, running different scripts for troubleshooting, real time monitoring and maintenance of ATM machines.

IT Support Administrator

• Feb 2013 - Mar 2014

Supporting Customer Service Division (CSD) of the company with troubleshooting different IT problems, proposing new telecom solutions especially for Contact Center, and collaborating in different work around solutions including Software Development, Requirements Development and delivering training to newly recruited staffs.

Contact Center Advisor

• Nov 2012 - Jan 2013

I advised customers who call to ethio telecom for many different reasons. Most of the calls were a request for support including mobile tariff, SMS configuration, Fixed line faults, mobile internet, etc.