Data Operations Engineer

• May 2019 - Present

Operations Engineer

• Jun 2018 - Apr 2019

Managed physical server placement and setup within the data center.Configured servers with appropriate RAID configuration.Installed and configured virtualization software for use in both QA and Production environments. Installed Linux OS on virtualization host and applied the necessary configurations to run the OS on the network.Responded to and resolved customer facing issues by reviewing log files and responded accordingly to system issues.Set up DNS Server for use in production environment.Migrated VMs from old servers to new servers. Show less

Technical Support Engineer

• Jan 2015 - Jun 2018

Responsible for troubleshooting complex issues involving customer data and customer implementations.Responsible for implementing shell scripts to resolve data issues or solve a business need.Provided off-hours support for customer data loads.Filed bug reports through our bug tracking software, Jira.Determined viable workarounds for bugs until such a time that the bug was resolved.Responsible for providing training and mentoring of new hires.Migrated customer ETL jobs from Actian to Pentaho.Responsible for designing ETL solutions based on the customer’s data source.Unit tested the final ETL product to verify continuity of the ETL job.Promoted tested ETL solutions to production.Maintained the ETL environment to ensure jobs ran properly.Executed SQL functions by making calls to a Postgres database from Pentaho in order to load tables with customer provided data.Utilized SQL queries within Pentaho to obtain input data from a Postgres database.Took transformed data from Pentaho and loaded into a Postgres database.Used JavaScript within Pentaho to transform data.Transformed many different file types, such as XML, JSON, Excel, and CSV utilizing Pentaho Show less

Business Intelligence Engineer

• Aug 2010 - Dec 2014

Worked closely with customers to architect a solution based on their business need.Implemented the customer’s solution based on design and structure documents.Designed reporting and created reports based on the customer’s need.Provided troubleshooting for any technical issue before go-live.Managed the customer relationship after the initial implementation to continue evolving their solution and maintaining product relevance.Worked with customers to design course material specific to their custom software implementation.Provided onsite and online training based around the need of the business unit being trained. Training sessions included working with large rooms of people and one on one sessions.Created ETL solutions for customers using Cast Iron Studio and Actian DataConnect.Used Cast Iron Studio and Actian DataConnect to connect to sources, such as Taleo REST API, Google Analytics API, SFTP, and WebDAV to obtain customer data sources.Used Cast Iron Studio and Actian DataConnect to transform XML to CSV format in preparation for ingestion into our proprietary platform, PivotLink.Utilized JavaScript within Cast Iron Studio and Actian DataConnect to perform data transformations. Show less

Customer Support Representative

• Mar 2010 - Jul 2010

Managed enterprise ticketing system. Triaged customer support issues and prioritized issues according to severity. Performed troubleshooting tasks, which involved verifying the issue and achieving an acceptable resolution to the problem. Verified potential bugs called out by customers and escalated to next support tier for confirmation. Managed enterprise ticketing system. Triaged customer support issues and prioritized issues according to severity. Performed troubleshooting tasks, which involved verifying the issue and achieving an acceptable resolution to the problem. Verified potential bugs called out by customers and escalated to next support tier for confirmation.