Experience

Central Park Rehabilitation and Nursing Center
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Assistant Director of Admissions

  • May 2023 - Present

Van Duyn Center for Rehabilitation and Nursing
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Assistant Director of Admissions

  • Jun 2019 - Present

National Grid
• United Kingdom
• Utilities
• 700 & Above Employee
• Customer Service Representative

  • Mar 2021 - 2022

Jefferson Clinton Hotel
• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee
• Guest Services Associate

  • Jan 2017 - 2022

Embassy Suites Savannah Airport
• Guest Service Agent

  • Jul 2014 - Jan 2017


Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Jan 2014 - May 2014

  Greeted, registered & assigned rooms to guests of hotel. Answered switchboard telephone consoles, transferred calls and took messages when necessary. Issued room keys, set up guest “wake up” calls, & arranged for any transportation needs. Posted charges, such as those for rooms, food & beverage incidentals or telephone calls, to guest ledgers by computer or manually. Made & confirmed reservations whether “in house”, over the phone or via internet Greeted, registered & assigned rooms to guests of hotel. Answered switchboard telephone consoles, transferred calls and took messages when necessary. Issued room keys, set up guest “wake up” calls, & arranged for any transportation needs. Posted charges, such as those for rooms, food & beverage incidentals or telephone calls, to guest ledgers by computer or manually. Made & confirmed reservations whether “in house”, over the phone or via internet



Red House Arts Center

• United States
• Performing Arts
• 1 - 100 Employee

• Box Office Assistant

  • Jul 2013 - Dec 2013

  Greeted customers. Assisted with box office operations. Answered telephone and took messages. Assisted with membership purchases. Reconciliation of nightly box office funds. Greeted customers. Assisted with box office operations. Answered telephone and took messages. Assisted with membership purchases. Reconciliation of nightly box office funds.



Genesee Grande Hotel

• Hospitality
• 1 - 100 Employee

• Reservations/PBX

  • Apr 2013 - Nov 2013

  Answered switchboard telephone consoles, transferred calls and took messages when necessary. Made and confirmed reservations, whether “in house”, over the phone or via internet. Computed bills, collected deposits and handled any billing discrepancies. Converted hotel inquiries into possible sales leads, making referrals to managers when needed. Contacted housekeeping or the maintenance staff when guests reported any problems. Arranged pick up of guests with hotel shuttle service and/or cab companies. Performed clerical and filing duties. Show less

• Guest Services Agent/Night Auditor

  • Aug 2007 - Jul 2012

  Greeted, registered & assigned rooms to guests of hotel. Established how the guest would be paying for accommodations & verified credit when needed. Issued room keys, set up guest “wake up” calls, & arranged for any transportation needs. Organized proper placement of guests’ luggage & any special or “VIP” guest requests with other hotel departments. Posted charges, such as those for rooms, food & beverage incidentals or telephone calls, to guest ledgers by computer or manually. Completed daily front desk checklist of duties, including auditing of guest DVD library inventory. Computed bills, collected payments & made change for guests if requested. Followed hotel policy on proper key control, as well as adherence to cash, privacy, & safety controls. Made & confirmed reservations whether “in house”, over the phone or via internet. Maintained rate integrity to ensure hotel goals were being achieved. Kept records of room availability & guests’ accounts. Performed bookkeeping & clerical duties, including balancing accounts & filing of guests’ credit card authorizations. Contacted housekeeping or maintenance staff when guests reported any problems. Answered the switchboard, transferred calls & took messages when needed. Lead clients on room & facilities tours, creating possible guest room or meeting room sales. Ensured hotel lobby cleanliness & safety. Performed & completed other various tasks as assigned by general manager. Recorded customer’s comments & complaints, referring situations to managers as necessary. Presented final statements to guests at departure & resolved any billing issues. Conducted nightly audit duties. Overnight supervisor during audit procedures with minimal support staff on property. Trained in all areas of housekeeping department, including cleaning & preparing rooms, expedition of linens, deep cleaning & laundry services Show less