Experience

Saleslane

• Netherlands
• Software Development
• 1 - 100 Employee

• A.i Commercieel Directeur

  • Nov 2023 - Present

  Richt je volledig op sales, Saleslane doet de rest Door de volledige koppeling van alle systemen is cruciale informatie altijd live "up-to-date". - Wijzigingen in aanbod van leveranciers - 2-weg communicatie met belsoftware - Actuele orderstatus - Compliancy controle door GPT - Opt-in en opt-out - Blacklist controle - Lead management - Profit Based Routing Richt je volledig op sales, Saleslane doet de rest Door de volledige koppeling van alle systemen is cruciale informatie altijd live "up-to-date". - Wijzigingen in aanbod van leveranciers - 2-weg communicatie met belsoftware - Actuele orderstatus - Compliancy controle door GPT - Opt-in en opt-out - Blacklist controle - Lead management - Profit Based Routing



Steam-connect Partner Services

• Telecommunications
• 1 - 100 Employee

• Chief Commercial Officer | Founder and Owner

  • Mar 2016 - Oct 2023

• Chief Commercial Officer | Founder and Owner

  • Mar 2009 - Oct 2023

  ➢ Steam-connect Partner Services is a wholesale provider of self-developed communication and supplier of hardware solutions. ➢ Businesses rely on our robust network for handling voice and data services. Thanks to our self-developed communication solutions, we offer our customers complete control over their availability. Intovoice delivers all services centrally on a wholesale basis through a partner portal. Within this portal, it is possible to offer the following services to your own… Show more ➢ Steam-connect Partner Services is a wholesale provider of self-developed communication and supplier of hardware solutions. ➢ Businesses rely on our robust network for handling voice and data services. Thanks to our self-developed communication solutions, we offer our customers complete control over their availability. Intovoice delivers all services centrally on a wholesale basis through a partner portal. Within this portal, it is possible to offer the following services to your own customers: ➢ Hosted telephony based on pay-per-use ➢ Sip trunking ➢ DID's ➢ Fixed-mobile integration ➢ Mobile telephony ➢ Internet connections (also international) ➢ Headsets from Epos (Sennheiser), Jabra, Poly ➢ Hardphones from, among others, Yealink, Htek, Poly, Snom ➢ Conference room setups ➢ Refurbished hardware By choosing Steam-connect partner serices, you ensure: ➢ Wholesale rates ➢ Support for complex projects ➢ High uptime guarantees thanks to a robust network and redundantly designed data center ➢ Maximum control and insight through the partner portal ➢ Support from our helpdesk for optimal customer experience to your end customers as a partner.



Steam-connect | empowering conversations

• Netherlands
• Software Development
• 1 - 100 Employee

• Chief Commercial Officer

  • Oct 2014 - Oct 2023

  ➢ Codelogic Benelux B.V. is the sales department of Codelogic B.V. for the region Benelux (Belgium, Netherlands and Luxemburg.

• Chief Commercial Officer | Founder and Owner

  • Feb 2013 - Oct 2023

  ➢ Codelogic International B.V. is the headquarter for all our companies abroad.

• Chief Commercial Officer | Founder and Owner

  • Feb 2013 - Oct 2023

  ➢ Codelogic Morocco SARL is our establishment in Tanger (Maroc). This establishment is our international helpdesk, IT Department and supplier of the Steam Software for the Maroc Market.

• Chief Commercial Officer | Founder and Owner

  • Aug 2007 - Oct 2023

  ➢ Steam-connect is a dynamic and unconventional software company that specializes in software solutions for the call center industry. Together, we work with about 60 people every day to shape the future of customer contact. Quality and vision are the pillars of Steam-connect's success. Based on these principles, Steam-connect has developed a high-quality product that it offers as a service to its customers, namely Steam-connect. ➢ About Steam-connect Steam-connect is a cloud-based… Show more ➢ Steam-connect is a dynamic and unconventional software company that specializes in software solutions for the call center industry. Together, we work with about 60 people every day to shape the future of customer contact. Quality and vision are the pillars of Steam-connect's success. Based on these principles, Steam-connect has developed a high-quality product that it offers as a service to its customers, namely Steam-connect. ➢ About Steam-connect Steam-connect is a cloud-based customer contact software that simplifies multi-channel customer contact. Not only call and contact centers, but also their clients and/or advertisers get a clear overview of their communication channels through Steam-connect, safely encrypted in the cloud. Steam-connect was not designed by IT experts and programmers, but by people from the industry, with years of experience in the field, from the seat to the board. The package also includes an extensive reporting module, an agenda with travel time optimization, and a scheduling and planning module. The user-friendly system is attractive to companies of all sizes due to its pay-per-use-per-day model. This gives you flexibility, availability, and cost savings. We can help you with: ➢ Agenda planning with travel times (including Google and Exchange) ➢ Lead generation ➢ Lead Qualifying ➢ Data cleaning and enrichment ➢ Chat support ➢ Social media support ➢ Inbound and outbound telephony ➢ Inbound and outbound email handling ➢ Market research and analysis ➢ Extensive reporting Steam-connect is already successfully deployed at customers such as Luminus Belgium, Prospex, Soleo, de Persgroep Netherlands, and M+. If you are interested in learning more about the possibilities of Steam-connect Contact Center Software, please contact me. Steam-connect. Redefining Customer Contact Worldwide. Hope to see you soon!



Enterprise Communications GmbH

• Germany
• Telecommunications

• Chief Commercial Officer

  • Dec 2020 - Aug 2023



Victus Sales

• Belgium
• Telecommunications
• 1 - 100 Employee

• Lid raad van advies

  • Jun 2017 - Dec 2022

  ➢ Member of an Advisory Board for Victus Sales, a start-up in the Belgian market for customer contact. ➢ Member of an Advisory Board for Victus Sales, a start-up in the Belgian market for customer contact.



Stichting Integriteit & Transparantie Energieadvies

• Netherlands
• Non-profit Organizations

• Commissielid

  • Aug 2020 - Feb 2022

  ➢ CIRE stands for Central Intermediary Register Energy Market. The organization behind CIRE is the Foundation for Integrity and Transparency in Energy Advice (SITE): an initiative of energy suppliers and distribution platforms. ➢ The aim of CIRE is to increase transparency and thus trust in the market for (intermediary) sales of energy contracts. Registration is subject to an investigation. ➢ After registration, CIRE conducts research into the management/owner(s) of the… Show more ➢ CIRE stands for Central Intermediary Register Energy Market. The organization behind CIRE is the Foundation for Integrity and Transparency in Energy Advice (SITE): an initiative of energy suppliers and distribution platforms. ➢ The aim of CIRE is to increase transparency and thus trust in the market for (intermediary) sales of energy contracts. Registration is subject to an investigation. ➢ After registration, CIRE conducts research into the management/owner(s) of the intermediary, the proper use of trade names, online findability, accessibility for energy customers, and reputation on the internet. In addition, CIRE monitors the completeness, quality, and timeliness of the data of registered intermediaries on a regular basis. ➢ Intermediaries that meet the requirements receive the Transparency Label from CIRE. This label ensures transparency, trust, and more attention to compliance in the energy market, allowing sales channels to remain of high quality now and in the future. ➢ Since April 1, 2020, all affiliated energy suppliers and platforms of the Foundation for Integrity and Transparency in Energy Advice require their direct and indirect intermediaries to be registered with CIRE. From that period onwards, they will check intermediaries for registration and possession of the Transparency Label. Show less ➢ CIRE stands for Central Intermediary Register Energy Market. The organization behind CIRE is the Foundation for Integrity and Transparency in Energy Advice (SITE): an initiative of energy suppliers and distribution platforms. ➢ The aim of CIRE is to increase transparency and thus trust in the market for (intermediary) sales of energy contracts. Registration is subject to an investigation. ➢ After registration, CIRE conducts research into the management/owner(s) of the… Show more ➢ CIRE stands for Central Intermediary Register Energy Market. The organization behind CIRE is the Foundation for Integrity and Transparency in Energy Advice (SITE): an initiative of energy suppliers and distribution platforms. ➢ The aim of CIRE is to increase transparency and thus trust in the market for (intermediary) sales of energy contracts. Registration is subject to an investigation. ➢ After registration, CIRE conducts research into the management/owner(s) of the intermediary, the proper use of trade names, online findability, accessibility for energy customers, and reputation on the internet. In addition, CIRE monitors the completeness, quality, and timeliness of the data of registered intermediaries on a regular basis. ➢ Intermediaries that meet the requirements receive the Transparency Label from CIRE. This label ensures transparency, trust, and more attention to compliance in the energy market, allowing sales channels to remain of high quality now and in the future. ➢ Since April 1, 2020, all affiliated energy suppliers and platforms of the Foundation for Integrity and Transparency in Energy Advice require their direct and indirect intermediaries to be registered with CIRE. From that period onwards, they will check intermediaries for registration and possession of the Transparency Label. Show less



CYS Group

• Netherlands
• Information Technology & Services
• 1 - 100 Employee

• Mistery Shopper

  • Aug 2009 - Jul 2013

  ➢ I have worked as a mystery shopper for various companies and stores for a period of time. As a mystery shopper, I was responsible for evaluating the customer service and overall experience at these businesses. I would often make purchases or interact with employees, all while keeping a close eye on the level of service provided. After each visit, I would then have to submit a detailed report on my experience, outlining areas where improvements could be made. This included… Show more ➢ I have worked as a mystery shopper for various companies and stores for a period of time. As a mystery shopper, I was responsible for evaluating the customer service and overall experience at these businesses. I would often make purchases or interact with employees, all while keeping a close eye on the level of service provided. After each visit, I would then have to submit a detailed report on my experience, outlining areas where improvements could be made. This included everything from the cleanliness of the store to the friendliness of the staff. My goal as a mystery shopper was to help these businesses improve their customer service and overall experience, ultimately leading to happier customers and increased sales. It was a challenging yet rewarding experience, and I am proud to have played a role in helping these companies improve their operations. Show less ➢ I have worked as a mystery shopper for various companies and stores for a period of time. As a mystery shopper, I was responsible for evaluating the customer service and overall experience at these businesses. I would often make purchases or interact with employees, all while keeping a close eye on the level of service provided. After each visit, I would then have to submit a detailed report on my experience, outlining areas where improvements could be made. This included… Show more ➢ I have worked as a mystery shopper for various companies and stores for a period of time. As a mystery shopper, I was responsible for evaluating the customer service and overall experience at these businesses. I would often make purchases or interact with employees, all while keeping a close eye on the level of service provided. After each visit, I would then have to submit a detailed report on my experience, outlining areas where improvements could be made. This included everything from the cleanliness of the store to the friendliness of the staff. My goal as a mystery shopper was to help these businesses improve their customer service and overall experience, ultimately leading to happier customers and increased sales. It was a challenging yet rewarding experience, and I am proud to have played a role in helping these companies improve their operations. Show less



Adviespas

• Amsterdam Area, Netherlands

• Owner

  • Mar 2007 - Apr 2009

  ➢ Previous owner of a insurance office with 15 dedicated employees in the field. Our office, known as Adviespas, specializes in providing products related to Funeral, Retirement, Wealth, and Income Protection. We are a national insurance office with a solid reputation and strong market presence. Additionally, we operate a call center with 15 seats where we engage with both B2C and B2B markets. As the owner, I take full responsibility for all marketing activities related to our call… Show more ➢ Previous owner of a insurance office with 15 dedicated employees in the field. Our office, known as Adviespas, specializes in providing products related to Funeral, Retirement, Wealth, and Income Protection. We are a national insurance office with a solid reputation and strong market presence. Additionally, we operate a call center with 15 seats where we engage with both B2C and B2B markets. As the owner, I take full responsibility for all marketing activities related to our call center operations. To ensure our call center functions efficiently, we have a capable call center manager overseeing a team of 25 talented call center agents. Together, we strive to provide the best possible service to our customers and build lasting relationships in the insurance industry. Show less ➢ Previous owner of a insurance office with 15 dedicated employees in the field. Our office, known as Adviespas, specializes in providing products related to Funeral, Retirement, Wealth, and Income Protection. We are a national insurance office with a solid reputation and strong market presence. Additionally, we operate a call center with 15 seats where we engage with both B2C and B2B markets. As the owner, I take full responsibility for all marketing activities related to our call… Show more ➢ Previous owner of a insurance office with 15 dedicated employees in the field. Our office, known as Adviespas, specializes in providing products related to Funeral, Retirement, Wealth, and Income Protection. We are a national insurance office with a solid reputation and strong market presence. Additionally, we operate a call center with 15 seats where we engage with both B2C and B2B markets. As the owner, I take full responsibility for all marketing activities related to our call center operations. To ensure our call center functions efficiently, we have a capable call center manager overseeing a team of 25 talented call center agents. Together, we strive to provide the best possible service to our customers and build lasting relationships in the insurance industry. Show less



De Financiele kamer

• Heemstede

• General Manager | Manager of the Board

  • Feb 2002 - Mar 2007

  ➢ As the General Manager of 4 call centers at the Financiele Kamer in Heemstede, I had the responsibility of overseeing call centers in four different locations, namely Zwolle, Leiden, Almere, and Heemstede (where the head office was located). My duties included managing payroll, personnel, setting and monitoring budgets, cost control, preparing budgets, and overseeing the work of four residency managers, 15 supervisors, and 450 part-time employees. As a key member of the management… Show more ➢ As the General Manager of 4 call centers at the Financiele Kamer in Heemstede, I had the responsibility of overseeing call centers in four different locations, namely Zwolle, Leiden, Almere, and Heemstede (where the head office was located). My duties included managing payroll, personnel, setting and monitoring budgets, cost control, preparing budgets, and overseeing the work of four residency managers, 15 supervisors, and 450 part-time employees. As a key member of the management team, I worked closely with the CEO to develop new strategies and ensure their effective implementation across all call centers. Reporting directly to the CEO, I provided regular updates on the performance of the call centers, as well as suggestions for improving productivity and efficiency. Overall, my role required me to maintain a high level of focus and attention to detail while balancing multiple priorities and driving growth across all locations. Show less ➢ As the General Manager of 4 call centers at the Financiele Kamer in Heemstede, I had the responsibility of overseeing call centers in four different locations, namely Zwolle, Leiden, Almere, and Heemstede (where the head office was located). My duties included managing payroll, personnel, setting and monitoring budgets, cost control, preparing budgets, and overseeing the work of four residency managers, 15 supervisors, and 450 part-time employees. As a key member of the management… Show more ➢ As the General Manager of 4 call centers at the Financiele Kamer in Heemstede, I had the responsibility of overseeing call centers in four different locations, namely Zwolle, Leiden, Almere, and Heemstede (where the head office was located). My duties included managing payroll, personnel, setting and monitoring budgets, cost control, preparing budgets, and overseeing the work of four residency managers, 15 supervisors, and 450 part-time employees. As a key member of the management team, I worked closely with the CEO to develop new strategies and ensure their effective implementation across all call centers. Reporting directly to the CEO, I provided regular updates on the performance of the call centers, as well as suggestions for improving productivity and efficiency. Overall, my role required me to maintain a high level of focus and attention to detail while balancing multiple priorities and driving growth across all locations. Show less



Le Connaisseur

• Netherlands
• Food & Beverages
• 1 - 100 Employee

• Junior Restaurant Manager

  • Jun 2000 - Feb 2002

  ➢ As a Junior Restaurant Manager at Le Connaisseur in The Hague, I was entrusted with overseeing the day-to-day operations of a busy restaurant with 280 seats. Among my key responsibilities were monitoring the business performance, ensuring cost control, supervising the service team, evaluating staff performance, and managing the Food & Beverage Cost control. I took pride in ensuring that guests received excellent service and that the restaurant maintained a high standard of quality. ➢ As a Junior Restaurant Manager at Le Connaisseur in The Hague, I was entrusted with overseeing the day-to-day operations of a busy restaurant with 280 seats. Among my key responsibilities were monitoring the business performance, ensuring cost control, supervising the service team, evaluating staff performance, and managing the Food & Beverage Cost control. I took pride in ensuring that guests received excellent service and that the restaurant maintained a high standard of quality.



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• F&B Supervisor

  • Aug 1999 - May 2000

  ➢ As a Food & Beverage Supervisor at The Radisson SAS Hotel Schiphol Airport, I was responsible for overseeing the restaurant, bar, room service, and minibar operations. I reported directly to the restaurant and bar manager and fulfilled the functions of the F&B Manager since the position was vacant. ➢ My main duties included staffing, providing training, overseeing commercial activities, and monitoring operations to ensure compliance with regulations. I also played a key role in the… Show more ➢ As a Food & Beverage Supervisor at The Radisson SAS Hotel Schiphol Airport, I was responsible for overseeing the restaurant, bar, room service, and minibar operations. I reported directly to the restaurant and bar manager and fulfilled the functions of the F&B Manager since the position was vacant. ➢ My main duties included staffing, providing training, overseeing commercial activities, and monitoring operations to ensure compliance with regulations. I also played a key role in the opening of the hotel, working closely with my colleagues to ensure the hospitality section was profitable as soon as possible while maintaining high levels of efficiency.these were classified as efficient Show less ➢ As a Food & Beverage Supervisor at The Radisson SAS Hotel Schiphol Airport, I was responsible for overseeing the restaurant, bar, room service, and minibar operations. I reported directly to the restaurant and bar manager and fulfilled the functions of the F&B Manager since the position was vacant. ➢ My main duties included staffing, providing training, overseeing commercial activities, and monitoring operations to ensure compliance with regulations. I also played a key role in the… Show more ➢ As a Food & Beverage Supervisor at The Radisson SAS Hotel Schiphol Airport, I was responsible for overseeing the restaurant, bar, room service, and minibar operations. I reported directly to the restaurant and bar manager and fulfilled the functions of the F&B Manager since the position was vacant. ➢ My main duties included staffing, providing training, overseeing commercial activities, and monitoring operations to ensure compliance with regulations. I also played a key role in the opening of the hotel, working closely with my colleagues to ensure the hospitality section was profitable as soon as possible while maintaining high levels of efficiency.these were classified as efficient Show less



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Trainee F&B Cost Controller

  • Jan 1998 - Jul 1998

  ➢ Cost Controller ➢ Cost Controller