Experience

DCCW

• Technology, Information and Internet
• 1 - 100 Employee

• DCCW

  • Aug 2015 - Present

  • Product Design consultant, advisor and freelancer. • Mentor, panellist, and other various speaking engagements. • 2020-2023, Design leadership & numerous contracts in AI and Logistics technologies • 2017 - Chief Operations Officer (COO) & board member Office Serve Ltd. • 2016 - SVP of Product Design – Office Serve Ltd. • Product Design consultant, advisor and freelancer. • Mentor, panellist, and other various speaking engagements. • 2020-2023, Design leadership & numerous contracts in AI and Logistics technologies • 2017 - Chief Operations Officer (COO) & board member Office Serve Ltd. • 2016 - SVP of Product Design – Office Serve Ltd.



Eigen Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Director Of Product Design

  • Jan 2022 - Nov 2022

  https://eigentech.com Scaled a Product Design team across UK and Portugal. Collaborated with product and leadership teams to redefine the ‘Eigen 5 Enterprise Strategy’, product roadmap and design strategy. Established Eigen’s Platform Accessibility Policy and ‘EIS’ design system - optimized for faster productization and supporting a scaling business. https://eigentech.com Scaled a Product Design team across UK and Portugal. Collaborated with product and leadership teams to redefine the ‘Eigen 5 Enterprise Strategy’, product roadmap and design strategy. Established Eigen’s Platform Accessibility Policy and ‘EIS’ design system - optimized for faster productization and supporting a scaling business.



Ninety Percent of Everything (90POE)

• United Kingdom
• Software Development
• 100 - 200 Employee

• CXO - Chief Experience Officer

  • Nov 2017 - Aug 2021

  Strategic Product Design and Leadership: • Product design and leadership across a diverse array of platforms, including 'Open Ocean Studio' software encompassing Desktop, Mobile, and Vessel IOT systems. Innovative Process Development • Partnered with the C-Suite on the formulation of the company's "Product Development Process," driving the establishment of a robust Design Strategy and Discovery/Delivery protocols. Key Leadership Role • Integral member of the core leadership team that played a pivotal role in the remarkable growth of 90POE, steering the company from a modest team of fewer than 10 individuals to a thriving organisation of over 140 professionals spanning Europe. Talent Management and Development • Oversaw the recruitment, leadership, mentoring, and career advancement of a diverse team, including Product Designers, UX Researchers, Discovery Consultants, Researchers, and Communications Designers, fostering their professional growth and development. Brand and Visual Identity Creation • Spearheaded the visual definition, creation, and establishment of the Open Ocean Studio platform, design system (CORAL), and company brand identity, ensuring a cohesive and distinctive corporate image. Strategic Discovery Facilitation • Directed and executed discovery facilitation, offering oversight and strategic planning for a multitude of workshops and sessions, totalling over 50, to facilitate innovation and idea generation. Product Development • Drove the conception, collaboration, and leadership behind numerous digital products, tools, and services within the Open Ocean Studio portfolio, contributing to a diverse and robust product ecosystem. Show less



JUST EAT

• Australia
• Food & Beverages
• 1 - 100 Employee

• Director of User Experience & Design

  • Oct 2013 - Jul 2015

  Www.just-eat.co.uk UX, Design & Research leadership across Just Eat consumer websites globally, Mobile Apps (iPhone, Android, iPad and Windows Mobile) and Business/ SAAS tools and platforms, plus various other consumer touch points. • Strategic alignment with operations, marketing, product and engineering teams. • Scaled a new User Experience team (desktop, apps, international markets, b2b) and UX Research teams to support delivery strategy. • Supported Just Eat IPO in June 2014 • Successfully improved conversion metrics through improved UX across the entire E-Commerce funnel. • Defined Design Vision, Strategy and Product roadmap prioritisation for both the UK and INTL markets. • Collaborated with key stakeholders across the entire business to establish the company performance measurement system (OKR’s). • Introduced dedicated UX research and established effective qualitative and quantitative research practices. • Introduced rapid innovation and prototyping methodologies and improved speed of productisation. • Career Development, mentoring/coaching & performance management Show less



Microsoft Corporation

• United States
• 1 - 100 Employee

• User Experience Designer

  • Sep 2011 - Sep 2013

  Product and User Experience Design of the MSN homepages for EMEA, including UK, France, Germany and various other markets within EMEA. Design Lead and UX project management for the MSN Olympics 2012 coverage, World Cup 2014 and Winter Olympics 2014.

• User Experience Consultant

  • Jun 2009 - Sep 2011

  Collaborated with the MSN Brand and Foundation team to develop the new brand identity and platform experience for MSN Global. Design & UX of XMEN, Windows7 and Window Mobile feature websites (on MSN). Service Design and development of the Human Interaction Guidelines (HIG).



192.com

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Creative Director - Wasabi

  • Apr 2008 - Mar 2009

  Creative Direction and leadership of the Product Design Team on the second generation Wasabi (Passado) Social media and white-label social-networking solution (20 million users). Primarily owned by 192.com Creative Direction and leadership of the Product Design Team on the second generation Wasabi (Passado) Social media and white-label social-networking solution (20 million users). Primarily owned by 192.com



T5M

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Senior User Experience Consultant

  • May 2007 - Mar 2008

  Product Design, Interface and User Experience design for a socially-conscious entertainment and lifestyle video site. T5M was financially backed by founders of Skype, lastminute.com and Microsoft. Worked with the Microsoft Accelerator project team to develop a platform which created a complete social-network-based media delivery environment, whose clients included Disney and events such as The Brits. Co-developed brand strategy across many aspects of company output and worked with syndication partners such as Facebook, YouTube, Bebo and MySpaceTV. Show less



Fatfunk

• United Kingdom

• Managing Director / Founder

  • Jan 2001 - Mar 2007

  Founder / Director of a small agency specialising in the production of rich interactive flash games and web experiences. Also brand development, digital advertising and hosting solutions. Awards: Featured on the FWA (www.fwa.com) mid 2005. Founder / Director of a small agency specialising in the production of rich interactive flash games and web experiences. Also brand development, digital advertising and hosting solutions. Awards: Featured on the FWA (www.fwa.com) mid 2005.



Media Design School

• New Zealand
• Higher Education
• 1 - 100 Employee

• Teacher / Tutor

  • Jan 2005 - Jan 2007

  Tutor / Teacher for “Digtial Media’ course - an intensive 12 month course geared around Product Design, Development and many other aspects of Digital Media. Tutor / Teacher for “Digtial Media’ course - an intensive 12 month course geared around Product Design, Development and many other aspects of Digital Media.



Auckland University of Technology

• New Zealand
• Higher Education
• 700 & Above Employee

• Lecturer - Digital Communications (Auckland University of Technology)

  • Jan 2005 - Dec 2005

  University Lecturer and tutor for various Bachelor of Communications and Information Technology Degree course requirements. University Lecturer and tutor for various Bachelor of Communications and Information Technology Degree course requirements.


The End nightclub/ AKA, The Spot, and various others
• Bar Manager (Hospitality Industry)

  • Jan 1997 - Feb 2000