Daniel Barbu
Front Of House Manager at BCUSU- Claim this Profile
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English Full professional proficiency
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Norwegian Elementary proficiency
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Romanian Native or bilingual proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Credentials
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Business Analyst and Project Manager Collaboration
LinkedInOct, 2020- Nov, 2024 -
Coaching Skills for Leaders and Managers
LinkedInOct, 2020- Nov, 2024 -
Creating a Culture of Change
LinkedInOct, 2020- Nov, 2024 -
Transitioning from Manager to Leader
LinkedInOct, 2020- Nov, 2024 -
Advanced Customer Service and Sales Certification
Clayton HotelsApr, 2018- Nov, 2024 -
Visual Communication with Adobe Photoshop CS6
Birmingham City UniversityNov, 2016- Nov, 2024 -
Customer Service Manager (PPCSM)
Novotel HotelsSep, 2016- Nov, 2024 -
Adobe Premiere Pro CC 2015
AdobeFeb, 2015- Nov, 2024 -
Adobe Lightroom 3 Photography
AdobeNov, 2014- Nov, 2024 -
Microsoft Certified Application Specialist: Using Microsoft Office Excel 2007
Coventry UniversityMar, 2012- Nov, 2024 -
BA in Media Production
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Experience
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BCUSU
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United Kingdom
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Higher Education
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1 - 100 Employee
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Front Of House Manager
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Oct 2019 - Present
• I am responsible and accountable for setting and advancing the customer service strategy and service of the Department in line with BCUSU and University strategic plans and direction. • I am a staff representative for BCUSU Staff Representation Committee • I am responsible of developing and sustain appropriate structures for management, consultation, decision-making and communication with staff and students. • Manage and ensure the best possible student experience through the student union. • Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures. • Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. • Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output. • Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures. • Establish and maintain relevant controls and feedback systems to monitor the operation of the department. • Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness. • Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment. • Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization. Show less
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Clayton Hotels
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Hospitality
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200 - 300 Employee
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Customer Service Supervisor
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Apr 2018 - Oct 2019
• To supervise the professional greeting of clients and visitors, to the highest standards. • To manage room reservations ensuring that the bookings team are processing all enquiries accurately. • Recruitment, induction and training of receptionists and meeting room co-ordinators. • To ensure that service levels are maintained to the highest degree and particular attention is paid to client care to ensure that all visitors receive the highest quality of service and attention. • To ensure staff provide all assistance that a visitor may require. • To take full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary. • To ensure that appropriate records are kept of the departure of visitors on the computerised logging system. • To ensure that, when necessary, coffee is made available to clients and presented in a timely manner. • To ensure that all reception staff are aware of and are providing a full business centre support for clients, visitors and other personnel. This will include all administrative support duties and will also extend to the arrangement of personal requests. • To ensure that all reception staff are trained and are fully conversant with all aspects of the software • To ensure that all desks are appropriately manned to ensure service levels are met, ensuring adequate cover for sickness and vacation. • Updating records of leavers and new starters • Keeping track of visitors • Liaising with partners over their catering requirements for meetings Show less
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Novotel Hotels
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France
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Hospitality
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700 & Above Employee
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Customer Service Specialist
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Aug 2016 - Apr 2018
• Greet and welcome quests • Answer questions and address complaints • Answer all incoming calls and redirect them or keep messages • Receive letters, packages etc. and distribute them • Prepare outgoing mail by drafting correspondence, securing parcels etc. • Check, sort and forward emails • Monitor office supplies and place orders when necessary • Keep updated records and files • Monitor office expenses and costs • Take up other duties as assigned (travel arrangements, schedules etc.) • Lost Property Management • Writing Various reports on a regular basis • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Show less
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The White Phoenix
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Birmingham, United Kingdom
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Production Assistant
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Apr 2016 - Aug 2017
• Schedule voice actors and other talent for recording time in the studio as well as any follow-up time for corrections or adjustments • Order, reserve or rent equipment needed to complete a production or increase production value for a particular campaign • Assist in set design, script rewrites and other tasks assigned to you by the producer or director • Create, evaluate and oversee the budget for each production, ensuring we never exceed it • Suggest creative or practical changes to scripts or storyboards to help improve production value and save money • Manage the CPO’s schedule to ensure maximum time management. Show less
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Freelance Art Director
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Sep 2012 - Sep 2015
Using an appropriate and creative methodology to design and manage a research project, which may involve the use of quantitative and/or qualitative methods and may include both pilot and development work. .advising external bodies on social policy receiving a brief, and maybe an outline of footage and/or a shot list, script, or screenplay; assembling all raw footage, with camera shots either recorded or transferred onto video tape in preparation for inputting into the computer. overseeing the quality and progress of audio and video engineering and editing; experimenting with styles and techniques including the design of graphic elements; writing voiceover/commentary; suggesting or selecting music. Show less
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Education
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2015 - 2017
Birmingham City University
Master's degree, Fine and Studio Arts Management -
2015 - 2016
Coventry University
Master of Arts - MA, Commercial and Advertising Art -
2012 - 2015
Coventry University
Bachelor's degree, Cinematography and Film/Video Production
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