Experience

IT Labs

• United States
• Software Development
• 200 - 300 Employee

• Business Analyst

  • Jan 2021 - Present

  North Macedonia -Requirement Gathering: Collaborating with stakeholders to elicit, document, and prioritize business requirements for projects and initiatives. -Market Research: Researching industry trends, competitor analysis, and market dynamics to provide actionable insights for strategic planning. -Documentation: Creating clear and comprehensive documentation, including business requirements, functional specifications, and user stories. -User Acceptance Testing (UAT): Planning and… Show more -Requirement Gathering: Collaborating with stakeholders to elicit, document, and prioritize business requirements for projects and initiatives. -Market Research: Researching industry trends, competitor analysis, and market dynamics to provide actionable insights for strategic planning. -Documentation: Creating clear and comprehensive documentation, including business requirements, functional specifications, and user stories. -User Acceptance Testing (UAT): Planning and executing UAT sessions to validate that system solutions meet business requirements and user needs. -Stakeholder Communication: Facilitating communication between technical teams and non-technical stakeholders, ensuring a shared understanding of project goals. -Problem Solving: Analyzing complex business challenges, identifying root causes, and proposing practical solutions for process improvement. -Requirements Prioritization: Collaborating with project teams to prioritize requirements based on business value, feasibility, and urgency. -Cross-Functional Collaboration: Engaging with various teams including IT, marketing, finance, and operations to align business strategies. -Project Coordination: Coordinating tasks, timelines, and resources to ensure smooth project execution and timely deliverables. -Documentation Review: Reviewing and validating documentation and specifications for accuracy, completeness, and clarity. Show less



Euroanswer

• Romania
• Outsourcing/Offshoring
• 1 - 100 Employee

• Quality Assurance Analyst

  • Apr 2019 - Jan 2021

  Skopje -Interpret and implement quality assurance standards. -Develop, recommend, and monitor corrective and preventive actions. -Prepare reports to communicate outcomes of quality activities. -Assure ongoing compliance with quality according to SLA. -Assist operations and local quality functions in tracking, documenting, reporting, and managing KPIs. -Monitor, maintain, and analyze problem logs to identify and report recurring issues. -Measure performance against… Show more -Interpret and implement quality assurance standards. -Develop, recommend, and monitor corrective and preventive actions. -Prepare reports to communicate outcomes of quality activities. -Assure ongoing compliance with quality according to SLA. -Assist operations and local quality functions in tracking, documenting, reporting, and managing KPIs. -Monitor, maintain, and analyze problem logs to identify and report recurring issues. -Measure performance against SLAs. -Cross-team coordination between Macedonia, Romania, and Ukraine. -Simulate and report error logs.

• Technical Support Specialist

  • May 2016 - Apr 2019

  Skopje, Manhattan Business Center



IT Labs

• United States
• Software Development
• 200 - 300 Employee

• Business Analyst Intern

  • Jul 2020 - Sep 2020

  Skopje, Skopski, FYRO Macedonia -Gathering business requirements -Writing BRD -Writing user stories & acceptance criteria -Mockups design -Diagrams



CMX Solutions GmbH

• Germany
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2015 - Apr 2016

  Skopje